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Azul

Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040
Overview
4.518,277 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About Azul
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040

Airline Summary

Azul (IATA: AD; ICAO: AZU) is “Brazil’s largest international airline by number of cities served.” Azul will carry you to more than 100 destinations in Brazil, several South American countries, Portugal, and the United States. Codeshare agreements with airlines such as TAP Air Portugal and United expand its reach throughout the world. Its modern fleet includes A320neo, A330, ATR 72, E190, and E195 aircraft. All aircraft, except the short-haul turboprops, feature seat back entertainment monitors. Features on aircraft used for long-haul flights include Economy Extra (seats with additional legroom), Skysofa (a group of four seats in Economy Class that may be turned into a “spacious couch for families, couples, and friends to travel together”), and seats that transform into fully lie-flat beds in Business Class. The airline commenced operations in 2008 from its main operating base of Viracopos/Campinas International Airport (VCP) in suburban São Paulo and continues to dynamically grow.
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18277Reviews
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Diego M wrote a review May 2024
6 contributions
Manaus - Recife
Domestic
Terrible customer service. Boarded customers with wheelchairs last making it very difficult to board the plane………..
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Viviana M wrote a review May 2024
3 contributions
Orlando - Sao Paulo
International
Worst airline ever. Please, do yourself a favor and choose a different one. I paid a lot of money for their version of premium economy, which is in between coach and business class. I did it because my husband has back problems and he can't take long flights on narrow seats.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Susan M wrote a review Apr 2024
Philadelphia, Pennsylvania77 contributions
Salvador - Newark
International
One word says it all….DON’T! Returned from 2 months travel in South America. Flew Copa, Aerolineas, LATAM and another I can’t recall….THEN flew AZUL. First any communication you perchance get is in Portuguese, without an option on the web to switch to English. Then despite ads
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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laure G wrote a review Apr 2024
1 contribution
Sao Paulo - Foz do Iguacu
Domestic
Worst company I had to face. First flight cancelled without any notification. Then the flight we had in exchange was by night (no choice) and 6 hours late. No compensation and no information by the company. Worst trip ever had.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Paradise20533529303 wrote a review Apr 2024
1 contribution
Sao Paulo - Belo Horizonte
Domestic
This company is a joke, 50 minutes waiting on the phone to reschedule my tickets. I bought in Greece through booking.com and any changes I need to make to the flight should be done by their website which does not work in Greece. I asked my mom to go to the website as she is in
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Eni R wrote a tip 4 Jul
"On this flight it was no option to have an extra legroom, the entire plane was with the same old ,hard seats."
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pierre c wrote a tip Jun 2024
"Never use this airline. They are not serious."
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Viviana M wrote a tip May 2024
"Just choose a different airline. "
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Susan M wrote a tip Apr 2024
"Don’t!!"
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Paradise20533529303 wrote a tip Apr 2024
"MY TIP IS CHOOSE GOL OR TAM AIRLINES!"
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