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Azul
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040
Overview
4.518,258 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About Azul
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040

Airline Summary

Azul (IATA: AD; ICAO: AZU) is “Brazil’s largest international airline by number of cities served.” Azul will carry you to more than 100 destinations in Brazil, several South American countries, Portugal, and the United States. Codeshare agreements with airlines such as TAP Air Portugal and United expand its reach throughout the world. Its modern fleet includes A320neo, A330, ATR 72, E190, and E195 aircraft. All aircraft, except the short-haul turboprops, feature seat back entertainment monitors. Features on aircraft used for long-haul flights include Economy Extra (seats with additional legroom), Skysofa (a group of four seats in Economy Class that may be turned into a “spacious couch for families, couples, and friends to travel together”), and seats that transform into fully lie-flat beds in Business Class. The airline commenced operations in 2008 from its main operating base of Viracopos/Campinas International Airport (VCP) in suburban São Paulo and continues to dynamically grow.
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18258Reviews
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Frederico O wrote a review 20 Jun
Miami Beach, Florida10 contributions2 helpful votes
Lisbon - Sao Paulo
International
This was an ok experience. I flew business plane is kind of run down. Toilets smelt really bad since the start if the trip. Service was mediocre and although lunch was good the second meal was terrible. Low quality snacks. Complimentary wifi is free but does not work at all. Luggage took forever to retrieve. I will fly again only if it ia the only alternative
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pierre c wrote a review 13 Jun
2 contributions
Paris - Rio de Janeiro
International
Terrible airline . AVOID. Their website is a joke and we spent more than 5 hours just to buy luggage that were not included in the ticket : trap . Also this airline does not take debit card ,,, only credit card ? What is wrong with them ? After at the airport a useless person was booking us on the wrong connecting flight and I had to call the airline for hours just to change the flight. Unfortunately our luggages were not changed and did not arrive and we had to struggle during our holidays to collect them in Rio . No apologies, no compensation, nothing ! For this company it is business as usual ! Shame on them . We have other things to do during a honeymoon than to chase a dishonest and disorganized airlines. On the positive, stewardesses were doing a very good job, but it is not enough. AVOID like plague. Not cheap for the hassle.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Diego M wrote a review May 2024
6 contributions
Manaus - Recife
Domestic
Terrible customer service. Boarded customers with wheelchairs last making it very difficult to board the plane………..
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Viviana M wrote a review May 2024
3 contributions2 helpful votes
Orlando - Sao Paulo
International
Worst airline ever. Please, do yourself a favor and choose a different one. I paid a lot of money for their version of premium economy, which is in between coach and business class. I did it because my husband has back problems and he can't take long flights on narrow seats. They downgraded us because they decided to change the aircraft and the new one did not have a premium economy section. Their solution? Two $50 vouchers that could not be used anywhere; they're just credit for a future booking that will never happen. We tried to talk to the lady at the counter in the airport. She could hardly understand (and I speak English and Spanish). At the end she said the flight was full and there were no other seats she could give us. She suggested to call customer service; we did. The representative said there was nothing he could do. My husband asked to speak with a supervisor, who told him the seats we purchased were subject to availability and that we had not paid for "anything special" (his words). Even if that was the case, the seats were available when we purchased the tickets and it was not our fault they decided to change the aircraft! So we ended up taking an 8-hour flight on the tiniest seats I have ever seen. We are petit (5'3", small built) and we could not even move. I don't know how taller people could handle it. On top of that, no entertainment whatsoever; no WiFi, no TV... nothing. Thankfully, on the way back home, we did get the seats we wanted. When the supervisor said we didn't pay for anything special he was right; premium economy at Azul is nothing special. No entertainment, only a little more leg room. About 4 hours after serving lunch, I asked a flight attendant if I could get some coffee. I quote his answer: "We have some coffee in the back of the plane, but you would have to get up and get it yourself". As other reviewers pointed out, nobody in the staff seems to be fluent in any language but Portuguese. You would expect people to speak English or at least Spanish in international flights... Well, not the case with Azul. I will never travel in this airline again.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Susan M wrote a review Apr 2024
Philadelphia, Pennsylvania77 contributions29 helpful votes
Salvador - Newark
International
One word says it all….DON’T! Returned from 2 months travel in South America. Flew Copa, Aerolineas, LATAM and another I can’t recall….THEN flew AZUL. First any communication you perchance get is in Portuguese, without an option on the web to switch to English. Then despite ads which were sent to upgrade I NEVER received ONE email from them regarding any of the multiple changes they made to my reservation. Yes, the other airlines I noted above made changes….BUT I was made aware and could take action. AZUL never did. And when I found out that my flight had been delayed until the following day and needed to book a room for the night I was told to submit a reimbursement form for refund. Then the flight was changed AGAIN, and I was not notified, did not have the opportunity to get a refund and rebook and once I tried to put in a request for reimbursement and went through 4 weeks and 4 calls with the call center I was denied a refund because I had learned of the change through my own hunt 4 days prior to the flight, not their 3 day limit….although I would still have had to purchase the extra night regardless. Although this is annoying to say the least the call center guys put me through TONS of steps to get this accomplished and loads of time on my part, trying to get the correct receipt from the hotel (nota sfical) that I had to reach out to them about….and when it was denied they gave me an email to appeal to where no one ever even responded. The flight itself was nothing bad nor good. Just a way to get from point A to point B, but SHOULD anything at all go awry…you’ll just have to eat it. AND you better be sure to check daily if they have changed your flight because you CANNOT COUNT IN THEM to notify you!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pierre c wrote a tip 13 Jun
"Never use this airline. They are not serious."
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Viviana M wrote a tip May 2024
"Just choose a different airline. "
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Susan M wrote a tip Apr 2024
"Don’t!!"
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Paradise20533529303 wrote a tip Apr 2024
"MY TIP IS CHOOSE GOL OR TAM AIRLINES!"
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Mariana S wrote a tip Mar 2024
"They are trying to avoid bankruptcy, you notice that in their service"
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