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Caribbean Airlines


534 reviews
Headquarters: Golden Grove Road Piarco, Piarco Trinidad +1 800-744-2225 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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534 Reviews from our TripAdvisor Community

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534 reviews from our community

Filter reviews by popular destinations:
All reviews Port of Spain New York City Montego Bay Kingston Fort Lauderdale Toronto Miami Tobago Georgetown Bridgetown St. Lucia Grenada Orlando Paramaribo Antigua
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Showing 501: English reviews
Bridgetown, Barbados
Level 6 Contributor
29 reviews
8 helpful votes
Reviewed yesterday
NEW

This was my first time traveling on Caribbean Airlines and I must say it was a pleasant experience. Check in staff in Miami were professional and efficient.The flight departed on-time the cabin crew were professional and helpful not much smiles however. The complimentary meal was also nice. The in flight streaming service Caribbean view worked pretty well. I am not...

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Caribbean Economy Miami - Bridgetown

Helpful?
Thank alexjbim246
toronto
Level 3 Contributor
15 reviews
17 helpful votes
Reviewed 6 days ago
NEW

This is one of the best airlines travelling to Guyana and the Caribbean. Excellent in flight service where at least there is a hot meal served. Staff at the check in and on board the aircraft are friendly and very helpful.

International Economy Toronto - Georgetown
Helpful?
Thank torontomila
Belford, New Jersey
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Wasn’t sure about this airline since I have never heard of it before. Nothing but positive to say about it. We were delayed going out - we each got a $12 food voucher. They do not charge for a bag to be checked and they didn’t seem too concerned about the weight. Free headphones on board & they actually serve...

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Caribbean Economy New York City - Montego Bay

Helpful?
Thank Bernadette143
Trinidad and Tobago
Level 4 Contributor
12 reviews
1 helpful vote
Reviewed 1 week ago

Our first time traveling with Caribbean Airlines, The flight was good, staff kept checking to ensure everyone was comfortable. They were courteous, knowledgeable.

International Economy Port of Spain - Toronto
Helpful?
Thank Juliana H
Irvington, New Jersey
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

I love this early morning flight, I get to Jamaica early and I have an entire day. The flight is hardly ever delayed and even if is, rest assured we are still getting to our destination on time or before the scheduled time. I love the fact that our first bag is also free which most carriers now charge you....

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Caribbean Economy New York City - Kingston

Helpful?
Thank sanyalawrence1
Trinidad
Level 4 Contributor
34 reviews
18 helpful votes
Reviewed 2 weeks ago

I always enjoy flying with Caribbean Airlines. There meal are great and the air hostess are always willing to assist you with what ever problems you have. The seating are comfortable.

International Economy Port of Spain - Orlando
Helpful?
Thank Trevor R
Stormville, New York
Level 6 Contributor
125 reviews
40 helpful votes
Reviewed 2 weeks ago

Left JFK going to Jamaica and the flight was very smooth and the service abroad was very friendly. The stewardesses on this flight went out of their way to make you feel like a valued customer. Would definitely recommend Caribbean Airlines.

Caribbean Economy New York City - Montego Bay
Helpful?
Thank Dan R
Mexico City, Mexico
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 3 weeks ago

The airport is terrible. I had to wait outside while the check in happened Everything is dirty Weird order of things inside Tons of people everywhere with no organization Flight delayed Terrible

International Economy Georgetown - Port of Spain
Helpful?
Thank Karla Z
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago

Our originally booked flight had been unfortunately delayed so that we were going to miss our connecting flight - however the Caribbean Airlines attendant that helped us - Ian - was very helpful. He provided us with all we needed to reconnect flights and provided hotel service as well. Would recommend flying Caribbean to anyone.

Caribbean Business Class New York City - Antigua
Helpful?
Thank Road41439684900
Port of Spain, Trinidad
Level 4 Contributor
45 reviews
26 helpful votes
Reviewed 3 weeks ago

We are CAL customers. After all is said and done, CAL remains the most viable option and it is with this mind that I continue to offer feedback, as part of insisting on quality service. Previously on a flight to New York, I complained about my legs being squeezed because of the constricted leg room between seats. I noted that...

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International Economy Port of Spain - Miami

Helpful?
Thank lystra m
See travel tips for airlines
“If connecting make sure you have an hour and a half between flights.”
alexjbim246, 20 Nov 2018 | Read review
“Depends on the length of your legs always look for the seats with that required leg room.”
trevorr727, 5 Nov 2018 | Read review
“I would not flight again with this airline”
248karlaz, 30 Oct 2018 | Read review
“Book Early - you want flights at the best possible price”
lystram, 29 Oct 2018 | Read review
“check feedback”
santiagoacosta369, 3 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Caribbean Airlines
Caribbean Airlines (BW) is the state-owned airline of Trinidad and Tobago. The airline flies to 18 destinations in the Caribbean, Bahamas, Canada, Guyana, Suriname, United Kingdom, United States and Venezuela. Caribbean Airlines has hubs at Piarco International Airport (POS) and Norman Manley International Airport (KIN), and has designated John F. Kennedy International Airport (JFK) and Cheddi Jagan International Airport (GEO) as focus cities. The airline's fleet of ATR 72-600, Boeing 737-800 and Boeing 767-300ER planes include one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. Business Class passengers have access to the airline's Club Caribbean lounge.
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