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Thomas Cook Airlines (UK)


10,667 reviews
Headquarters: Hanger 1, Western Maintenance Area, Runger Lane Manchester Airport,, Manchester M90 5FL England 011 44 800 916 0652 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,667 Reviews from our TripAdvisor Community

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10,667 reviews from our community

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Showing 9,972: English reviews
Knebworth, United Kingdom
Level 4 Contributor
41 reviews
9 helpful votes
Reviewed today
NEW

Paying the extra for the Premium package was certainly worth the money. With the priority check in (no waiting in line) especially at 5.00 am this was a bonus. With seats booked in advance (Row 1, A&B, we had the extra leg room and with the bulkhead in front of us we had no one reclining their seats. The food...

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Europe Premium Economy London - Antalya

Helpful?
Thank maggiewebb63
Mugla, Turkey
Level 5 Contributor
58 reviews
38 helpful votes
Reviewed today
NEW

The check in and boarding went swiftly. The plane took off on time. I had paid the extra leg room seat, however it was just as large as a normal economy flight on Turkish airlines. I cannot imagine how tight it is on economy, should be dreadful. The meal offered was OK. The flight attendants were polite and helpful. The...

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Europe Premium Economy Dalaman - Birmingham

Helpful?
Thank Yucelgursoy
Level 4 Contributor
45 reviews
12 helpful votes
Reviewed today
NEW
via mobile

Flying to Vegas wasn’t a good start sitting across from a broken toilet with no door then they came round with headphones but told us we would need to use 2 sets as they forgot to bring the adapters for them on the way back we asked why only some of the seats had blankets only to be told they...

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International Premium Economy Glasgow - Las Vegas

Helpful?
Thank Iain M
Grimsby, United Kingdom
Level 1 Contributor
3 reviews
Reviewed today
NEW

Fantastic flights, fantastic crew and fantastic value for money. You do have to pay for alcohol and entertainment, £5.00 each way for a wi-fi code to watch films/tv, but this is more than offset by the ticket price. We spent a total of 19.5 hours in the air and whilst we had a bit of a numb bum there was...

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International Economy Manchester - Seattle

Helpful?
Thank ratman1960
Perth, United Kingdom
Level 6 Contributor
512 reviews
115 helpful votes
Reviewed today
NEW

Flight took of on time from Kos Greece perfect flight. Stewards were very helpful helped with hand luggage and seat belts. Will be going with tis airline again will recommend to friends and family.

Europe Economy Kos - Glasgow
Helpful?
Thank Alan D
Prestwick, United Kingdom
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed today
NEW

Unacceptable passenger behaviour disrupted the experience of this flight .The flight staff did all they could to assist it this problem but it did not enhance the overall experience. On arrival we were detained ot the aircraft for a considerable time whilst local police attended then communications appear to break down as we were not updated during the delay Once...

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Europe Economy Glasgow - Tenerife

Helpful?
Thank JohnMc-Pwk
Eastbourne, United Kingdom
Level 3 Contributor
16 reviews
10 helpful votes
Reviewed today
NEW

We upgraded to economy plus and although the leg room was not that much better, the in flight meals ordered both ways was truly outstanding - the best we have ever experienced on any airline ( including business class on some flights)

International Premium Economy London - Hurghada
Helpful?
Thank Christopher B
Shropshire, United Kingdom
Level 2 Contributor
6 reviews
Reviewed today
NEW

Cheap flight, on time with excellent staff on board. Not much leg room for anyone over 6' but fine if under this height. Took food from airport on board but they do provide their own food and drink service which seemed ok with the people around us who had it. Found online checkin easy to use and collected boarding cards...

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International Economy Birmingham - Fuerteventura

Helpful?
Thank etchellsclanx4
Johannesburg, South Africa
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

Sitting in this plane, along with (I guess) 300 holidaymakers, I had the distinct impression that they tried to fit in an extra 10 rows of seats before this flight. It was the most cramped flight I have ever undertaken, and the staff on the plane were very abrupt.

International Economy Hurghada - Birmingham
Helpful?
1 Thank Barry D
manchester
Level 5 Contributor
45 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

We have flew with thomas cook a couple of times, we've just returned from 2 weeks Cuba our flight going out was great toilets were downstairs, the plane was 2, 4 ,2 seat combination across and didn't feel cramped at all but the returning flight was awful 8 hours cramped together same seats but toilets on same floor and you...

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International Economy Santa Clara - Manchester

Helpful?
Thank jojoboo
See travel tips for airlines
“Always pay for the upgrade if you possibly can. It makes life so much easier”
maggiewebb63, 16 Oct 2018 | Read review
“Cheaper to take own food on board”
etchellsclanx4, 16 Oct 2018 | Read review
“Take the extra leg-room option if you're anything taller than a midget!”
446barryd, 15 Oct 2018 | Read review
“Only pay for priority boarding on departure”
lizgL6582QZ, 15 Oct 2018 | Read review
“Pre book seat`s and E ticket”
stephenrobertmrf, 15 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Thomas Cook Airlines (UK)
Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. These include points across Europe, as well as destinations in Africa, Asia, North America and the Caribbean. Primarily catering to vacation travelers, the airline primarily flies airplanes with a single Economy Class cabin; however, some planes also have a Premium Economy Class cabin. Thomas Cook Airlines' primary operating bases are located at Manchester Airport (MAN) and London Gatwick Airport (LGW). Eight secondary operating bases are spread across the United Kingdom.

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