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Thomas Cook Airlines (UK)


11,657 reviews
Headquarters: Hanger 1, Western Maintenance Area, Runger Lane Manchester Airport,, Manchester M90 5FL England 011 44 800 916 0652 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,657 Reviews from our TripAdvisor Community

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11,657 reviews from our community

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Showing 10,943: English reviews
Milton Keynes, United Kingdom
Level 3 Contributor
8 reviews
5 helpful votes
Reviewed today
NEW
via mobile

When you pay good money to go premium and you go a 9 hr flight with only getting 2 alcoholic drinks and one of them with your meal then that makes me very unhappy . The crew were very mature and obviously had their customer training sometime ago and have forgotten how to be accommodating to their customers . I’m...

Date of travel: January 2019
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International Premium Economy London - Goa

Helpful?
Thank NicksPoi
Mansfield, United Kingdom
Level 4 Contributor
30 reviews
30 helpful votes
Reviewed today
NEW

Check in was fine , efficient and speedy, flight took off on time and was smooth and without incident, nice coffee and landed on time .

Date of travel: January 2019
Europe Economy Tenerife - Birmingham
Helpful?
Thank Phil O
Level 1 Contributor
3 reviews
Reviewed today
NEW

Our flight was 4 hours and was my first time flying, the staff were very reassuring and made me feel very safe. We did not opt into the meal but the prices for snacks were reasonable. The duty free on the flight was great and ended up getting a litre of vodka for £10 which was fab! Our flight was...

Date of travel: December 2018
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International Economy Kobe - Fuerteventura

Helpful?
Thank cheyenneparker777
London, United Kingdom
Level 3 Contributor
15 reviews
27 helpful votes
Reviewed today
NEW
via mobile

I tried avoid Thomas cu... but booked again holiday to cuba with them. Seriosly i can belive is possible get so bad attitudes as ive been in premium on way back from cuba and economy on way there! The premium staff especially manager was rude didnt want even give us a drink after first order! 10h flight i had 1...

Date of travel: January 2019
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International Premium Economy Holguin - London

Helpful?
1 Thank 962lucasp
Basingstoke, United Kingdom
Level 3 Contributor
23 reviews
7 helpful votes
Reviewed today
NEW

9 hour flight out was uneventful. Basic food served. Husband has a hearing problem but could not watch most films due to English subtitles not being available! Flight home was delayed by 3 hours due to technical problems with plane flying out to Barbados. Substitute plane was sent but with wrong meals, so at 8.00pm, instead of a hot meal,...

Date of travel: December 2018
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International Economy Bridgetown - London

Helpful?
Thank terryorchid
Newcastle
Level 3 Contributor
10 reviews
13 helpful votes
Reviewed yesterday
NEW

I have not yet started my journey with this company airline & before my feet are off the ground for the first time with them, I am regretting it. The company policies are greedy & unrealistic. The "Support Teams" are totally conflicting, sometimes incorrect & unreliable, one hand does not seem to know what the other is doing ! the...

Date of travel: January 2019
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International Premium Economy London - Goa

Helpful?
Thank Pdrb2014
Ilminster, United Kingdom
Level 3 Contributor
9 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

After a great family winter holiday booked as a package with BOOKED FLIGHT SEATS out and back was told our 5 family members were put all over the plane on single seats nowhere near one another when we booked 5 seats out and back and was confirmed at Birmingham our booked seat numbers by the check in girl and our...

Date of travel: January 2019
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Europe Economy Tenerife - Birmingham

Helpful?
1 Thank Neil D
Ilminster, United Kingdom
Level 3 Contributor
9 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Good trip out to Tenerife from Birmingham. Very helpful staff and good flight.more so than the journey home.

Date of travel: January 2019
Europe Economy Birmingham - Tenerife
Helpful?
Thank Neil D
London, United Kingdom
Level 2 Contributor
6 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

I will never book Thomas Cook again. Flight was diverted to East Midlands due to drone. After a 3 hour drive arrived at EM Airport to be told flight would depart at 11.30. Flight delayed without any further explanation another 3 hours. Boarded plane at 15.30 to be told by pilot that pilot and staff have been working over their...

Date of travel: December 2018
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International Economy London - Banjul

Helpful?
1 Thank ArchiBev
2 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

We will never book a holiday with Thomas cook again They have ruined are holiday by telling us the hotel was something it wasn’t

Date of travel: January 2019
Europe Economy Birmingham - Lanzarote
Helpful?
1 Thank Krystal B
See travel tips for airlines
“Take extra water and snacks”
terryorchid, 23 Jan 2019 | Read review
“havent got one sorry”
brendatitterton, 21 Jan 2019 | Read review
“Remember that 2 x checked luggage just means you have paid for it to get there and back. Not two persons or two cases.”
francisoldfield, 20 Jan 2019 | Read review
“Book extra leg room it’s worth the money”
malpassjohn, 19 Jan 2019 | Read review
“Fly with them”
275rubenk, 19 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Thomas Cook Airlines (UK)
Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. These include points across Europe, as well as destinations in Africa, Asia, North America and the Caribbean. Primarily catering to vacation travelers, the airline primarily flies airplanes with a single Economy Class cabin; however, some planes also have a Premium Economy Class cabin. Thomas Cook Airlines' primary operating bases are located at Manchester Airport (MAN) and London Gatwick Airport (LGW). Eight secondary operating bases are spread across the United Kingdom.

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