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firefly


193 reviews
Headquarters: Admin Building 1 Sultan Abdul Aziz Shah Airport, Petaling Jaya 47200 Malaysia 011 63 31588279 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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193 Reviews from our TripAdvisor Community

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193 reviews from our community

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Showing 155: English reviews
Kuala Lumpur, Malaysia
Level 4 Contributor
38 reviews
29 helpful votes
Reviewed 4 weeks ago

Reason for taking the firefly is that we can depart from Subang Airport, which is so much nearer than KLIA2. The trip from Subang Airport to Senai Airport took 1 hours and it was in the early afternoon. I was seated at Row 12 out of 19 rows. The take-off was bumpy and it took 10 minutes to stabilise. There...

Date of travel: February 2019
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Domestic Economy Kuala Lumpur - Johor Bahru

Helpful?
Thank pyphoon
Level 3 Contributor
12 reviews
11 helpful votes
Reviewed 7 February 2019

This was truly a cute airline to fly with. Flew from Subang to Langkawi. Experienced a very happy crew and had a comfortable flight and that was a start to a great holiday in Langkawi.

Date of travel: November 2018
Domestic Economy Kuala Lumpur - Langkawi
Helpful?
Thank glenm1405
Level 6 Contributor
1,280 reviews
287 helpful votes
Reviewed 6 February 2019 via mobile

We took the flight from Subang Airport to Alor star for the Chinese New Year celebrations. The airport is located in subang and near to Petaling Jaya, Subang Jaya and part of Kuala Lumpur. Check in is a breeze. They are punctual. Service is excellent. The staff is very friendly. The flight was smooth so was the landing.

Date of travel: February 2019
Domestic Economy Kuala Lumpur - Alor Setar
Helpful?
Thank JamesKMTan
1 review
Reviewed 4 January 2019

I booked a flight from Penang to Kota Bharu, Kelantan on the 8th of January 2019 (Tuesday) at 0700. I received a text message on 4th of January 2019 notifying me that my flight has been rescheduled to 1945 on the same day. This would usually be but a minor inconvenience as this is a low cost carrier however, I...

Date of travel: January 2019
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Domestic Economy Penang - Kota Bharu

Helpful?
Thank maxng1994
Kendal, United Kingdom
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed 20 December 2018

Although carrying a Malaysia Airlines Code the flight was operated by Firefly (a subsidiary). Aircraft was an ATR-500. Just a 30 minute hop between the islands but the crew got a drink to everyone on the fully loaded aircraft. Sound levels were surprisingly low for a turboprop. The only downside are the built in boarding steps which are quite difficult...

Date of travel: December 2018
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Domestic Economy Penang - Langkawi

Helpful?
Thank russwindermere
Penang, Malaysia
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 19 December 2018

Honestly I was skeptical on the flight due to its high price and small flights. However, I start to like it after my first try. Yes, the flight is small but the boarding and check in is fast, not to mention there are snacks and drinks provided. The flight is quite fast too and definitely not bumpy. Hope that they...

Date of travel: December 2018
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Domestic Economy Penang - Kuala Lumpur

Helpful?
Thank alexo729
Level 4 Contributor
39 reviews
7 helpful votes
Reviewed 18 December 2018

I need to attend classes at penang every now and then and this is the best way in my experience so far ....I don't have to waste too much energy in travelling...best part is, so far they have been punctual...its as good as hop on hop out...without the long walking in KLIA2.....just great for me !!!

Date of travel: December 2018
Domestic Economy Kuala Lumpur - Penang
Helpful?
Thank Chui Mei C
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 18 December 2018 via mobile

Flying to Phuket for Christmas, flew Firefly. Easy and efficient and had flown them the previous May on the same route. Flight times were good, Check-in was open early and the line moved quickly. The lady doing Check-in was efficient and nice. Before we knew it we were through Immigration and Security. The flight was on time, efficiently boarded even...

Date of travel: December 2018
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Southeast Asia Economy Penang - Phuket

Helpful?
Thank Katrina R
Melbourne, Australia
Level 4 Contributor
45 reviews
17 helpful votes
Reviewed 11 November 2018

Had a reasonable experience on this airline. We choose then as they were the only direct flight from Phuket to Penang. The planes are propeller ‎engined, seem a bit old, the landing gear was quite squeaky when taxing, landing and taking off. Being small planes, they're not serviced by air bridges. The cabin crew were pleasant and relaxed. There were...

Date of travel: November 2018
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Southeast Asia Economy Phuket - Penang

Helpful?
Thank 25ian
Singapore, Singapore
1 review
Reviewed 9 November 2018

Singapore - Subang - Singapore Convenience is key. Singapore - Subang: Flight was on-time and efficient. Departing Changi T2 and arriving Subang in the centre of town. Easy to get around town. Subang - Singapore: Subang airport is easy to access and has a variety of food options including Macdonalds, KFC, Starbucks, White Coffee etc. Flight was on-time and highly...

Date of travel: November 2018
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Southeast Asia Economy Singapore - Kuala Lumpur

Helpful?
Thank JohnSGTravels
See travel tips for airlines
“1) The flight during the day is bumpier than the night flight. 2) The entry/exit is at the back of the plane”
pyphoon, 15 Feb 2019 | Read review
“No best seats really so there is no need for an unseemly 100 metre dash to bag the best.”
russwindermere, 20 Dec 2018 | Read review
“Support them”
alexo729, 19 Dec 2018 | Read review
“Check their website for flight times.”
LeongInSingapore, 29 Sep 2018 | Read review
“if u hv big luggage , check them in. Respect other travellers”
FamBamLove, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About firefly
firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
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