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Porter Airlines


1,378 reviews
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario M5V 1A1 Canada +1 888-619-8622 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,378 Reviews from our TripAdvisor Community

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1,378 reviews from our community

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Showing 1,315: English reviews
Toronto, Canada
Level 2 Contributor
9 reviews
Reviewed 3 days ago
NEW

Travelled to Fredericton, New Brunswick and had to choose between 3 different airlines. We went with Porter due to low costs and a lay over that had enough time for a quick Ottawa trip. With free alcohol on board (beer, wine, and the occasional scotch) and snacks, I enjoyed the flights. I highly recommend this airline, just read the fine...

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Domestic Economy Toronto - Fredericton

Helpful?
Thank Nick P
Ottawa, Canada
Level 6 Contributor
151 reviews
33 helpful votes
Reviewed 4 days ago
NEW

Porter offers a variety of quick flights flowing thru Toronto Island Airport. In all my flights with them, the service is exceptional and quick with a happy attitude from the staff. Plus, these fights actually offer real food and drink at no cost - including beer and wine - served in glasses. Their lounge is inviting and comfortable if you...

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Domestic Economy Ottawa - Sault Ste. Marie

Helpful?
Thank Holly B
Toronto, Canada
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 4 days ago
NEW

The flight was full however the attendants were friendly and a bit stressed particularly with the large amount of carry on baggage. They handled it with professionalism and all things seemed to work out. The outward flight was on time the return flight was late.

USA Economy Toronto - Boston
Helpful?
Thank Stewart B
Toronto, Canada
2 reviews
Reviewed 1 week ago

Apparently with the basic ticket you can only bring a back pack and you cannot check in on line because of the "stringent" guide lines. Just another way to make money. I have flown Porter many times and purchased the lower fare in the past, this is the first time I encountered this silly rule! I guess I will be...

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Domestic Economy Toronto - Montreal

Helpful?
Thank Marcy T
Level 2 Contributor
7 reviews
Reviewed 1 week ago

We had delays in Toronto both going to Boston & returning to Thunder Bay. The flights themselves were fine and flight attendants were awesome but the delays were brutal.

USA Economy Thunder Bay - Boston
Helpful?
Thank Carla H
Toronto, Canada
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed 1 week ago via mobile

Horrible service at the gate. Rude and condescending as they tried to hurry passengers on a flight in order to leave early. Not acceptable.

Domestic Economy Thunder Bay - Toronto
Helpful?
Thank travelingfoody88
Sevier County, Tennessee
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 1 week ago

This was the first time I have flown with Porter Airlines. It was a wonderful experience from the quick and easy check in with friendly employees to the comfortable seats, courteous flight attendants. It was a bit like stepping back in time since the plane was a twin engine turbo prop and well dressed professional attendants. Flying International from Chicago...

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Canada Economy Chicago - Toronto

Helpful?
Thank LadyEngine
Toronto, Canada
Level 6 Contributor
122 reviews
73 helpful votes
Reviewed 1 week ago

It is always a pleasure to fly Porter Airlines. The whole experience is tailored toward providing the traveler with a stress free and comfortable time. Always a pleasure!!!

Domestic Economy Toronto - Thunder Bay
Helpful?
Thank David K
Puerto Vallarta, Mexico
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed 1 week ago

Love Porter for ease of travel from downtown Toronto. Only flaw is frequent delays. Great lounge in Toronto.

USA Economy Toronto - Chicago
Helpful?
Thank Sharonhappytraveller
Toronto, Canada
Level 3 Contributor
17 reviews
22 helpful votes
Reviewed 2 weeks ago via mobile

First my flight was cancelled. Put me on standby and then my checked bag was put on a different flight. 😑

Domestic Economy Ottawa - Toronto
Helpful?
Thank Elisabeth M
See travel tips for airlines
“Read the fine print when getting a basic fair”
917nickp, 16 Nov 2018 | Read review
“Arrive a little early as you now have to walk the tunnel to get to the departure lounge.”
760stewartb, 15 Nov 2018 | Read review
“If you are traveling with children, I advise you sit as close to the front of the plane for easy access to the bathrooms.”
Monoskier2112, 1 Nov 2018 | Read review
“Just Don't do it, you will not even get a phone call back when they cancel you,”
rtabby, 26 Oct 2018 | Read review
“Nook with Air Canada”
44dalian, 25 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Porter Airlines
Porter Airlines (PD) is a Canada-based regional airline that flies to more than 20 destinations within Canada and the United States. Its fleet consists of single cabin Economy Class seating. The airline is known for the complimentary services that are included in the ticket price. These include free snacks and beverages onboard, as well as in their lounges (which all passengers can use) at Billy Bishop, Ottawa Macdonald-Cartier International Airport (YOW) and Newark Liberty International Airport (EWR). The carrier, which is based in Toronto, has a hub at Billy Bishop Toronto City Airport (YTZ). Porter also offers free shuttle service between downtown Toronto and the airport.
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