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Porter Airlines


1,210 reviews
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario M5V 1A1 Canada +1 888-619-8622 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,210 Reviews from our TripAdvisor Community

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1,210 reviews from our community

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Showing 1,157: English reviews
Level 4 Contributor
45 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Flying from New York to Toronto using Porter airlines is extremely convenient. Flying out of Newark airport is much easier as this airport is more accessible than JFK. Porter lands in Toronto island which is pretty much downtown Toronto. I walked to my hotel! However, this excellent experience was tainted on my return trip from Toronto to Newark which was...

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Canada Economy Newark - Toronto

Helpful?
1 Thank Taner B
London
Level 6 Contributor
125 reviews
60 helpful votes
Reviewed yesterday
NEW
via mobile

After a good morning flight I was disappointed with the service we received in the evening. The flight was meant to depart at 20:35 but left at 22:30. Instead of going to Billy Bishop in Toronto we were sent to Hamilton Airport which an hour and a half away from where we were meant to be. We were not given...

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Canada Economy Washington DC - Toronto

Helpful?
Thank RandomJLondon
London
Level 6 Contributor
125 reviews
60 helpful votes
Reviewed yesterday
NEW
via mobile

Leaving from Billy Bishop Airport is a dream. The checking in process quick and the staff were friendly. The Porter airport lounge was spacious with free tea, coffee, biscuits and muesli. Free WiFi as well. The flight was 20 minutes delayed but the pilot made it up in the air. Inthe plane we were offered a free drink and snack.

USA Economy Toronto - Washington DC
Helpful?
Thank RandomJLondon
Montreal
Level 4 Contributor
27 reviews
19 helpful votes
Reviewed yesterday
NEW

I had a great experience with Porter. My flight out of Montreal was delayed, so they put me on an earlier one so I wouldn't miss my connection in Toronto. I have mobility issues, and Porter was great about wheelchair access, including the flight transfers in YTZ. The flight attendants were great, ensuring I was comfortable during my flights. Three...

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USA Economy Montreal - Washington DC

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Thank Dave1955
2 reviews
Reviewed yesterday
NEW
via mobile

I am a loyal customer who travels on porter at least 4 times a month. I am completely dismayed that their customer service is now almost complete poop. The number of issues I have had in the last couple of months is unacceptable. Porter used to go the extra mile and have the special canadian charm. Now even simple things...

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USA Economy Toronto - Washington DC

Helpful?
Thank Jocelyn D
Thunder Bay, Canada
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Very friendly staff. Glad we caught the second flight of the day because the first flight was canceled. Nice to land and be in downtown Toronto. On our return flight we had a delay at the airport due to weather related issues.

Domestic Economy Thunder Bay - Toronto
Helpful?
Thank Roger S
1 review
Reviewed 3 days ago
NEW

just horrible communication throughout. After keeping us in airport, cancelled flight after saying it was on for hours.

USA Economy Toronto - Newark
Helpful?
Thank Gary K
1 review
Reviewed 3 days ago
NEW

Great flight and crew. Plenty of legroom, with free drinks!! Flight flew on time as well, which is a rarity for budget airlines. I higly recommend this airline.

Domestic Economy Thunder Bay - Toronto
Helpful?
Thank Naqshe I
1 review
Reviewed 3 days ago
NEW
via mobile

It’s not worth the cheap rate. You end up spending way more than you bargained for. Flight was from from Montreal to Washington DC. First leg was Montréal to Toronto. Upon getting to Toronto was told flight had been cancelled due to weather issues and rebooked for 2 days later. Like seriously guys!!!!! Am supposed to return to Montreal in...

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USA Economy Montreal - Washington DC

Helpful?
Thank Oladayo O
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Again, Porter flight took off late. Fourth time in a row....I guess I never learn. On way home from Chicago, we get diverted NOT to Pearson in Toronto but to Hamilton. The bus ride home will take longer than my flight. Air Canada here I come. Porter, this was your last chance with me...never again.

Canada Economy Chicago - Toronto
Helpful?
Thank Patrick C
See travel tips for airlines
“eat before you arrive at airport. beverages & snacks are free. Food for sale is over priced & limited in variety in the airport”
Monk657, 14 Aug 2018 | Read review
“It's worth it to check out flights to Pearson instead. Especially now that there's an express train to & from downtown Toronto.”
tiffanychuck, 14 Aug 2018 | Read review
“MAke this your last desperate choice of an airline”
habde050, 13 Aug 2018 | Read review
“Don't fly with Porter!”
181maggien, 8 Aug 2018 | Read review
“be wary of travel in the winter”
Silvermaja, 5 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Porter Airlines
Porter Airlines (PD) is a Canada-based regional airline that flies to more than 20 destinations within Canada and the United States. Its fleet consists of single cabin Economy Class seating. The airline is known for the complimentary services that are included in the ticket price. These include free snacks and beverages onboard, as well as in their lounges (which all passengers can use) at Billy Bishop, Ottawa Macdonald-Cartier International Airport (YOW) and Newark Liberty International Airport (EWR). The carrier, which is based in Toronto, has a hub at Billy Bishop Toronto City Airport (YTZ). Porter also offers free shuttle service between downtown Toronto and the airport.
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