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Virgin Australia


7,062 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,062 Reviews from our TripAdvisor Community

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7,062 reviews from our community

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Showing 6,864: English reviews
Adelaide, Australia
Level 4 Contributor
25 reviews
13 helpful votes
Reviewed yesterday
NEW

Flying Adelaide to Perth for international connection. We were fortunate to have plenty of time in Perth for the change to international. Many of our fellow Virgin passengers weren't so lucky. Because the plane didn't have sufficient fuel for the trip had to detour to Kalgoorlie and refuel, resulting in many loosing their international connection and subsequent land tours.. Pretty...

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Domestic Economy Adelaide - Perth

Helpful?
Thank NeilB57
Level 4 Contributor
28 reviews
33 helpful votes
Reviewed yesterday
NEW
via mobile

We recently returned from a family holiday in Fiji and unfortunately on the last night some of us contracted food poisoning . 3 of the 4 adults were up all night and the children seemed fine ... UNTIL we boarded th flight . My granddaughter threw up twice on the flight ( worst nightmare ! ) luckily she was sitting...

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South Pacific Economy Nadi - Brisbane

Helpful?
Thank Frankie M
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

My work colleague and I had 6 days in Melbourne recently flying Virgin. We had a midday flight out of the Gold Coast which was great with regard to traffic to the airport and everything flowed seamlessly. We had a 7pm flight out of Melbourne on our return and was thankful we allowed for traffic leaving the city at 4pm...

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Domestic Economy Coolangatta - Melbourne

Helpful?
Thank Renee A
Melbourne, Australia
Level 5 Contributor
72 reviews
21 helpful votes
Reviewed 2 days ago
NEW

had a good experience it was my first time flying with Virgin staff were really nice and helpful seats were comfortable and enough leg room we travelled with my brother who is visually impaired and were very helpful would certainly fly with them again was surprised to be served a snack and a hot or cold drink no complaints

Domestic Economy Melbourne - Darwin
Helpful?
Thank Cynthia C
Launceston, Australia
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Paid extra for ecconomy X- extra leg room, great service, friendly staff, snack food was OK, on time

Domestic Premium Economy Brisbane - Launceston
Helpful?
Thank Tazzieshaz
Albury, Australia
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The help we were given was exceptional my husband needed help to board the plane and this was done with care

Domestic Economy Albury - Coolangatta
Helpful?
Thank Gwen B
Level 4 Contributor
23 reviews
3 helpful votes
Reviewed 2 days ago
NEW

I received 6 notifications of flight time changes over the course of the day, whilst my friend flying with me got none, so I thought it was a hack. I arrived at the airport to be told the flight has been delayed by a couple of hours due to the fog earlier in the day (It was now 6pm!!). In...

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Domestic Economy Brisbane - Canberra

Helpful?
Thank MUN5TYS
Palmerston North, New Zealand
2 reviews
Reviewed 2 days ago
NEW

Flights on time, cabin crew couldn't have been nicer and they were very kind and helpful to a young couple with a crying baby behind us. Everything was perfect and we won't hesitate to fly with Virgin again!

Trans-Tasman Economy Wellington - Brisbane
Helpful?
Thank Linda P
Sunbury, Australia
2 reviews
Reviewed 2 days ago
NEW

Slow check in at Melbourne airport, not enough staff at counter, 35 minutes before flight departed. good job flight was delayed. Friendly and good service on board.

Domestic Economy Melbourne - Coffs Harbour
Helpful?
Thank bannis0n
Level 5 Contributor
64 reviews
15 helpful votes
Reviewed 2 days ago
NEW

A good flight. Left on time, arrived early. it would be easier if at Darwin airport if you could check in earlier than 90 mins. we had an over sized package and it was no drama for them, which pleased us.

Domestic Economy Darwin - Melbourne
Helpful?
Thank Alison B
See travel tips for airlines
“Need to lift their game”
NeilB57, 16 Aug 2018 | Read review
“sort out inflight entertainment before you fly”
Tazzieshaz, 15 Aug 2018 | Read review
“Take a neck cushion to avoid a sore neck if you fall asleep!”
lindap591, 15 Aug 2018 | Read review
“Ask for exit row seat.”
bannis0n, 15 Aug 2018 | Read review
“Buy the extra legroom on a long flight. 4 hours 12 mins.”
480alisonb, 15 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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