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Virgin Australia


8,222 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,222 Reviews from our TripAdvisor Community

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8,222 reviews from our community

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Showing 8,002: English reviews
Sydney, Australia
Level 6 Contributor
64 reviews
32 helpful votes
Reviewed yesterday
NEW

First time flyer with VA so wasn't sure what to expect but I'm glad I didn't set my expectations too high! Cramped seating and when my wife went to sit in an unoccupied Premium Economy seat was asked to vacate as they are dearer, but no-one was sitting in them - petty service. Our return flight was changed to go...

Date of travel: December 2018
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Trans-Tasman Economy Sydney - Auckland

Helpful?
Thank Mark F
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

Unscheduled maintenance, flight cancelled! Itinerary out the window, return hire car 8.30am, courtesy bus to airport, arrive 9am, bumped to 2pm flight. No alternative, 11 pm flight cancelled, apparently this is the next flight. Bulldust for Tuesday morning. Gotta pay extra 5 hours for parking at Tullamarine, offer you nothing. How about a few extra points thrown my way to...

Date of travel: December 2018
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Domestic Economy Brisbane - Melbourne

Helpful?
Thank Lisa G
2 reviews
Reviewed yesterday
NEW
via mobile

Great, on time...couldn't fault it...friendly service.....both flights were shorter duration than anticipated....bonus.

Date of travel: November 2018
Domestic Economy Adelaide - Coolangatta
Helpful?
Thank Roni C
Sydney, Australia
Level 6 Contributor
400 reviews
108 helpful votes
Reviewed yesterday
NEW

I don’t know who this airline think they are. They are now charging same fares as qantas but operate as a budget airline. No frills seating and cabins. Adding a snack as “service’ now qualifies being called a full service airline. Their baggage handlers punctured my new bag. When I reported this, the woman in Sydney flicked her hand at...

Date of travel: November 2018
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Domestic Economy Adelaide - Sydney

Helpful?
1 Thank Mike S
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

A basic low cost inter-state airline. On time, efficient and relatively comfortable. No frills but on the short haul it was very adequate.

Date of travel: December 2018
Domestic Economy Brisbane - Melbourne
Helpful?
Thank N6232ZS
Townsville, Australia
Level 6 Contributor
340 reviews
58 helpful votes
Reviewed 2 days ago
NEW
via mobile

Really enjoyed our flight. Staff were very helpful at checkin. Boarded on time. Food was good & a very reasonable size. Staff were very friendly & attentive & the flight landed 15 minutes early. Only downside I always find with virgin is the entertainment app never seems to work for me.

Date of travel: December 2018
Trans-Tasman Economy Brisbane - Christchurch
Helpful?
Thank fionac308
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

Virgin cancelled our flight, we were stuck in sydney for a day with no where to go. When we eventually arrived, we lost 1 day from our holdiday with no reimbursement and refused to accommodate us with an extra day to make up for the lost day. I will discourage all friends and family from using Virgin and Virgin Holidays...

Date of travel: December 2018
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South Pacific Economy Sydney - Nadi

Helpful?
1 Thank Matthew H
Sydney, Australia
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed 2 days ago
NEW

The Crew onboard my last New Zealand trip were fantastic. They were very friendly and very helpful. They managed to run a smooth full service even though I could tell they were coming to the end of a busy and long day of flying. The new meals onboard New Zealand flights are very good and enjoyable. The choices onboard has...

Date of travel: December 2018
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Trans-Tasman Economy Sydney - Queenstown

Helpful?
Thank Jack R
Jakarta, Indonesia
Level 6 Contributor
247 reviews
28 helpful votes
Reviewed 3 days ago
NEW

As a regular traveller to New Zealand for ASEAN can make comparison and Virgin Australia offer a no frills travel option ex Bali! It seems it has two different set of rules on connecting flights which it’s airline staff could be better trained to observe and convey! Flight ex Bali advertised as having in flight entertainment but on take off...

Date of travel: December 2018
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International Economy Denpasar - Christchurch

Helpful?
Thank Alexander M
Australia
Level 4 Contributor
35 reviews
16 helpful votes
Reviewed 3 days ago
NEW

Very early morning flight, which touts all the inclusions, making it different to Jetstar by providing all baggage, meals and seating in the one price. However, the meals are quickly declining into Jetstar status - a thin protein bar? Really, that is not a meal, nor a snack. I expect more, when I am booking business, and been a loyal...

Date of travel: November 2018
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Domestic Economy Cairns - Brisbane

Helpful?
1 Thank organisit
See travel tips for airlines
“When booking check on potential unexpected changes to flight times, connections, etc. Premium economy only offers a bit more legroom.”
markfK5420FG, 10 Dec 2018 | Read review
“Don’t do it.”
Y1810DOmikes, 10 Dec 2018 | Read review
“Cheap inter-state travel”
N6232ZS, 10 Dec 2018 | Read review
“Remember to download the Virgin Australia Entertainment app before boarding. And always give a gift to your Cabin Crew - they deserve it.”
itsjackrobinson, 9 Dec 2018 | Read review
“Arrive Early for seat selection, attendants positive at commencement of service! Bali very helpful, Brisbane too occupied with procedures!”
alexanderm326, 8 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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