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Virgin Australia


3,904 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,904 Reviews from our TripAdvisor Community

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3,904 reviews from our community

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Showing 3,780: English reviews
Canberra, Australia
Level 6 Contributor
655 reviews
195 helpful votes
Reviewed yesterday
NEW

I used my points for this flight. Crew were friendly, seating was adequate. Left on time and arrived on time. No complaints, but just average.

Domestic Economy Canberra - Sydney
Helpful?
Thank Randall K
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

My sister and I recently flew from Denpasar to Sydney with Virgin Australia. I am 6ft tall and there were many other passengers as tall and taller. I could not sit with my legs straight on. When the person in front reclined I could practically pluck her eyebrows for her. These planes are to small for long overseas flights. There...

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International Economy Denpasar - Sydney

Helpful?
Thank Sue T
Auckland Central, New Zealand
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

The business class seats on Virgin Australia don't seem to recline any more than an economy seat. Sure, they are wider, but I was hoping I could sort of recline and sleep a bit. Very disappointing and will never pay extra for this service. The food was what I'd expect to get on a normal airline in economy class. Don't...

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International Business Class Balikpapan - Brisbane

Helpful?
Thank 1981Dininggroup
Attleborough, United Kingdom
Level 5 Contributor
54 reviews
16 helpful votes
Reviewed 2 days ago
NEW

We used this carrier to get from Perth to Darwin to start our tour of the Northern Territory of Australia. We tried to use the check-in machines, but they didn't like us so we went to the counter and was served by a very helpful member of staff. The flight itself was great. As it was short-haul, there was no...

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Domestic Economy Perth - Darwin

Helpful?
Thank Claire C
Melbourne, Australia
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 2 days ago
NEW

First time flying with Virgin and I must say I may use them again. I had the window seat, and although the aisle was taken for each leg, the middle was left empty. This is especially great when you are a single that Qantas loves to stick unaccompanied minors next to. It is a short slight to Sydney and it...

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Domestic Economy Melbourne - Sydney

Helpful?
Thank jewelvai
Australia
Level 5 Contributor
69 reviews
20 helpful votes
Reviewed 3 days ago
NEW
via mobile

The cabin crew on this flight were excellent. The food was ordinary but it was sufficient. During night travel, notifications re food availability at rear of plane flashed up on screen. This did not disturb sleeping guests and gave others the chance to stretch legs and snack. Great idea. BE AWARE that flights on Virgin Australia via Los Angeles to...

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International Economy Brisbane - London

Helpful?
Thank kirklees
Emu Plains, Australia
Level 5 Contributor
56 reviews
28 helpful votes
Reviewed 4 days ago
NEW

Standard type of flight to Melbourne, left approximately 1 hr late, no problem there, that's the way it is sometimes with airlines. Small in flight snack, biscuits, dip and celery, it was OK.

Domestic Economy Sydney - Melbourne
Helpful?
Thank danny b
Mooloolaba, Australia
Level 4 Contributor
27 reviews
10 helpful votes
Reviewed 4 days ago
NEW

Virgin seem pretty organised, they do the job it seems, not sure if I could say they excel at it though - but then who does better ?

Domestic Economy Brisbane - Perth
Helpful?
Thank Margie H
Mount Gambier, Australia
Level 3 Contributor
21 reviews
7 helpful votes
Reviewed 4 days ago
NEW

i have always been very satisfied with Virgin flights but on my latest flight I became unwell and was made to feel a nuisance. There wasn't a sick bag in my 'pocket' and when I asked for one I was told I get could them in the toilet - after I'd come out of there.

International Economy Balikpapan - Brisbane
Helpful?
1 Thank Tracey W
Karratha
Level 3 Contributor
17 reviews
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

Have flown this flight a few times now and find it has always been on time, frequently had whole row to myself which is always a bonus and no hassles with having a little bit of excess weight on return flight. Have never had hand luggage weighed and have found level of service to be wonderful. Only gripe would be...

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International Economy Port Hedland - Denpasar

Helpful?
Thank Joanne T
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See travel tips for airlines
“You can print your boarding pass 48 hours before departure, and print baggage labels at the kiosks available.”
dannyb39, 20 Sep 2017 | Read review
“Bring you own sick bags”
traceyw15, 20 Sep 2017 | Read review
“The customer service is terrible and try to avoid the company.”
KyleL373, 18 Sep 2017 | Read review
“Fly Business”
AhmadDundee, 17 Sep 2017 | Read review
“Choose seats early.”
Terri77terri, 16 Sep 2017 | Read review
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About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

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