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Spring Airlines


239 reviews
Headquarters: 528 Konggang No 1 Road, Shanghai 200335 China 011 86 21 95524 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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239 Reviews from our TripAdvisor Community

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239 reviews from our community

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Showing 105: English reviews
Level 5 Contributor
52 reviews
101 helpful votes
Reviewed today
NEW

Spring’s values in their motto – Safety, Smile, Sincerity look as sincere as you get. the crew was attentive, helpful and looked like they were sincerely there to make it a good flight the ETD was on schedule, ETA was just a few mins (<10) off. maybe it was luck, we experienced none of the bad press some others posted....

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North Asia Economy Chongqing - Osaka

Helpful?
Thank VacationTiger
Level 1 Contributor
2 reviews
Reviewed 1 week ago via mobile

The A320 aircraft was new. This is a low cost carrier and the seats are of the slimline variety. They do not recline. The cabin crew were friendly. This flight had a 1 hour delay (due to traffic congestion at Shanghai). The passengers were sat on the aircraft during the delay but the crew updated passengers regularly.

Domestic Economy Zhangjiajie - Shanghai
Helpful?
Thank DieterM516
Dundalk, Ireland
Level 6 Contributor
136 reviews
137 helpful votes
Reviewed 1 week ago

Great service and brilliant staff. We had an extra bag that we thought was ok to take on board (our mistake) but the airline let us check it in with our other bags at no extra cost. This would NOT happen in Ireland, you would be charged. very quick boarding and friendly staff. Will definitely use Spring airlines again if...

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Asia Economy Shanghai - Hong Kong

Helpful?
Thank Robbie W
San Francisco, California
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 3 weeks ago via mobile

I wanted to share my horrible experience with Asia travelers. DO NOT fly with Spring Airlines!! Lesson learned...don’t go with these cheap airlines. Firstly, they texted me telling us check-in counter at T2...guess what...it’s at T1. Secondly, got to the counter just in time and then they asked for a return ticket. I’m not a Chinese national!!...why do I have...

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Southeast Asia Economy Guangzhou - Phuket

Helpful?
2 Thank Patrick C
Shanghai, China
Level 6 Contributor
139 reviews
100 helpful votes
Reviewed 8 August 2018

It says it all when the only option for "Class of Service" in the drop-down menu for the review is "Economy". Essentially this is China's Number 1 flying crate service. Oh, and when I say "service" you need to pay to actually receive any. Food and drinks, even water are extra, and the selection available is absolutely poor. You pay...

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North Asia Economy Phuket - Shanghai

Helpful?
Thank Narsfweasels
Shanghai, China
Level 4 Contributor
34 reviews
10 helpful votes
Reviewed 7 August 2018

You will almost always need to take a bus to the airplane, so you MUST be at the gate far earlier than normal airlines and even earlier than they print on your ticket. The overall experience will be outrageous on this airline, so just be prepared. Most of the time they leave the lights on the entire flight, sell duty...

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Southeast Asia Economy Shanghai - Bangkok

Helpful?
Thank Sarah M
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 4 August 2018

I've travelled around with couple of budget airlines around the world but Spring is "The Worst" so far. The Worst! Checking-in was terrible. Their weight limit policy was a SCAM. Policy said 10kg check-in luggage and 5kg carry-on. So, what happened was "THEY CHECK MY LAPTOP BACK PACK ON THE WEIGHT SCALE!!!" WHAT!? So, because of the Laptop, chargers, and...

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Southeast Asia Economy Shanghai - Bangkok

Helpful?
2 Thank Julian L
France
Level 4 Contributor
22 reviews
5 helpful votes
Reviewed 1 August 2018

All and everything is in the title. People who can afford to spend more bucks on a flight will do. For others you have Spring Airlines which is a bit like the hard-seats train of the 19th century for the working class. But it stills brings you to your destination. - Longest shuttle trip on the tarmac before reaching plane...

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Southeast Asia Economy Shanghai - Chiang Mai

Helpful?
1 Thank Charles B
Montreal, Canada
Level 6 Contributor
171 reviews
68 helpful votes
Reviewed 29 July 2018

I have taken Spring more than one time and this Airline is by far the worst for Service, Timing and courtesy. Waited more than one hour in the plane to leave HK. Reason too much air traffic which seemed the case in every location I have taken them. Not worth the savings.

North Asia Economy Hong Kong - Shanghai
Helpful?
Thank BrotherYo
Salamanca, Spain
Level 6 Contributor
505 reviews
106 helpful votes
Reviewed 21 July 2018

The flight was ok. I have read terrible reviews but we did not have any problem and didn't see anybody having them. However, I bought extra luggage in advance due to that terrible reviews.

North Asia Economy Hong Kong - Shanghai
Helpful?
1 Thank Aleph_999
See travel tips for airlines
“manage expectations, this is a budget airline. Spring gets us to where we booked at the price we paid”
VacationTiger, 21 Sep 2018 | Read review
“prepare your own in flight entertainment, something soft to sit on, an eye mask for sleep and some patience.”
sarahmS4455RC, 6 Aug 2018 | Read review
“Everything you carry, they will check on the weight scale. So, better check 15kg in total in advance before you go to airport.”
julianl234, 3 Aug 2018 | Read review
“Don't fly Spring for any flight over 5 hours! Short flights only.”
F1558SVcharlesb, 31 Jul 2018 | Read review
“Buy a drink before boarding. Also there are several restaurants at arrival level. Have a good meal before boarding”
keqig, 20 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Spring Airlines
Shanghai-based Spring Airlines (9C) is a publically-listed no-frills airline and the largest budget carrier in North Asia. Founded in 2004, Spring Airlines operates from its major hubs at Shanghai Pudong International Airport (PVG) and Shanghai Hongqiao International Airport (SHA) flying to over 80 destinations. This includes over 60 cities in Mainland China as well as international and regional flights to Japan, Thailand, Hong Kong, Macau, Singapore, Taiwan, South Korea and Cambodia. Other large bases include Shenzhen (SZX), Shijiazhuang (SJW), Osaka (KIX) and Bangkok (BKK). All of the airline's aircraft are configured with single-cabin Economy Class seating. Extra legroom seating as well as additional baggage and onboard meals are available for purchase online.
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