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Spring Airlines


192 Reviews
Headquarters: 528 Konggang No 1 Road, Shanghai 200335 China +86-21-95524 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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192 Reviews from our TripAdvisor Community

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192 reviews from our community

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Showing 72: English reviews
Shanghai, China
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 5 days ago
NEW

The flight departured on time in both flights going and return which is good, but the flight was boring no TV no food, very basic flight.

Southeast Asia Economy Shanghai - Phnom Penh
Helpful?
Thank HARDY M
Asia
Level 5 Contributor
66 reviews
31 helpful votes
Reviewed 1 week ago

HORRIBLE AIRLINE. Seats do not recline and are so close the is only half a tray table. Check in staff was miserable ! Like communist solders (pay more and more and more and shut up). They do not listen or even email at check in. Seats very uncomfortable and you are packed in with no room ! NEVER EVER fly...

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Southeast Asia Economy Shanghai - Phuket

Helpful?
1 Thank LTPTRAVEL
Twillingate, Canada
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago via mobile

After reading many reviews I was a little worried about our flight. I read the reviews after buying the tickets, (Never a good idea). Anyway, we packed very lightly because we expected both carry on and checked luggage to be weighed. The carry on wasn’t weighed, so we might have packed more. We also packed food and bought water after...

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Southeast Asia Economy Hefei - Bangkok

Helpful?
Thank Xylem63
2 reviews
2 helpful votes
Reviewed 4 weeks ago

Flight always take off and landed before scheduled, if that is the case should indicate the timing earlier, so that passenger will not miss the flight. Long haul flight should not take this airline, it is not because of the small legroom but most of the passengers are very noisy. They treat the aircraft like a bus, can anyhow walk...

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North Asia Economy Singapore - Shanghai

Helpful?
2 Thank Carine T
Vancouver, Canada
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 4 weeks ago

It's a cheap airline for cheap flights. Don't expect too much in the way of service or comfort. It's a hit or miss each time anyways. Depending on the length of flight you may or may not receive an in-flight meal or have the luxury of a personal TV. Meals fit the "Airplane Food" category perfectly. Seats sometimes don't recline...

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Southeast Asia Economy Shanghai - Chiang Mai

Helpful?
Thank Aal1812
Colorado Springs, Colorado
Level 4 Contributor
29 reviews
8 helpful votes
Reviewed 10 January 2018 via mobile

When ordering my ticket from Shanghai to Taipei (only about 600RMB) I thought I was getting a steal from the deal! Nope! It turns out that you can't have more than 15kg of luggage total! Not just check-in baggage, but your carryons as well. On top of all that, they will charge you an exorbitant fee for every single kilogram....

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North Asia Economy Shanghai - Taipei

Helpful?
1 Thank Seth L
Toronto, Canada
Level 4 Contributor
29 reviews
14 helpful votes
Reviewed 8 January 2018

First time ever being charged for hand carry luggage as the counter lady said my hand carry luggage is too big in size even within the weight limitation and cannot carry on board as the plane's overhead cabin cannot accommodate it which is not true as I saw others had bigger hand carry luggage carried on board after boarding. l...

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Domestic Economy Chengdu - Shanghai

Helpful?
Thank david c
Toronto, Canada
Level 5 Contributor
92 reviews
29 helpful votes
Reviewed 7 January 2018

Our plane was not only of time but we took off 5 minutes early and landed half hour ahead of schedule. The seats were roomy and staff friendly. The flight was smooth and so was the landing. And my return flight was same thing, early and great landing.

Southeast Asia Economy Shanghai - Chiang Mai
Helpful?
Thank LisaLLimited
Level 4 Contributor
28 reviews
8 helpful votes
Reviewed 27 December 2017 via mobile

Was how my bottom felt after flying for four hours with this airline! Check in was a disaster, as NO ONE spoke English. Charged us more for our “heavy luggage” than the ticket price and even a drink of water was a chargeable item. The flight attendants didn’t give us customs forms to fill out which caused us quite a...

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Southeast Asia Economy Shanghai - Phuket

Helpful?
Thank Jay S
Shanghai, China
Level 4 Contributor
23 reviews
9 helpful votes
Reviewed 26 December 2017

Have travelled a lot with spring airline for leisure, very satisfied with 1. Always on time arrive, even arrive in advance. They may start off later, but will catch up during flying time, and will be on time finally. They are the most on time flight company in China, worth it. 2. simple price system, can always get the fair(cheapest)price...

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Domestic Economy Shanghai - Sanya

Helpful?
Thank Dlson
See travel tips for airlines
“simple - use a real airline not this one”
LTPTRAVEL, 15 Feb 2018 | Read review
“less than 1-hour flight can consider.”
, 28 Jan 2018 | Read review
“Reserve your seat online for cheap.”
Aal1812, 22 Jan 2018 | Read review
“Do not fly with this airline”
davidcK4698AK, 8 Jan 2018 | Read review
“Food and beverage is not included, they do have some available on board but they are very open to you bringing your own on board.”
LisaLLimited, 6 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Spring Airlines
Shanghai-based Spring Airlines (9C) is a publically-listed no-frills airline and the largest budget carrier in North Asia. Founded in 2004, Spring Airlines operates from its major hubs at Shanghai Pudong International Airport (PVG) and Shanghai Hongqiao International Airport (SHA) flying to over 80 destinations. This includes over 60 cities in Mainland China as well as international and regional flights to Japan, Thailand, Hong Kong, Macau, Singapore, Taiwan, South Korea and Cambodia. Other large bases include Shenzhen (SZX), Shijiazhuang (SJW), Osaka (KIX) and Bangkok (BKK). All of the airline's aircraft are configured with single-cabin Economy Class seating. Extra legroom seating as well as additional baggage and onboard meals are available for purchase online.
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