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AirAsia - Indonesia AirAsia


2,198 reviews
Headquarters: Bandara International Soekarno Hatta Terminal 1-A, Jakarta 15125 Indonesia 011 62 21 29270999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,198 Reviews from our TripAdvisor Community

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2,198 reviews from our community

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Showing 944: English reviews
Solo, Indonesia
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

I was going to japan for june 19 . I already booked and paid for premium economy for air asia x and the plane was cancelled. I chosed to refund the money. And they haven’t refund it untill now.. it’s almost 3 month from i apply for refund.. everytime i called the customer service , they only ask me to...

Date of travel: October 2018
More 
North Asia Economy Jakarta - Tokyo

Helpful?
Thank hatevegs
Tangerang, Indonesia
Level 2 Contributor
8 reviews
Reviewed 3 days ago
NEW

Good LCC, been using Air Asia since I was studying in college, and still using it for most of my trips either domestic or international flight, easy access to do my own check in, always has smooth landing although some of my flight were in bad weather. Hope Air Asia can keep the good services.

Date of travel: July 2018
Southeast Asia Economy Jakarta - Kuala Lumpur
Helpful?
Thank zee6194
Lisburn, United Kingdom
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 3 days ago
NEW

For the most part I have to say my experience with Air Asia has been positive. The flights leave on time, the cost is very reasonable and online check in is effortless. Where they fall down is if there is a problem. In July 2018 they lost one of my cases. We arrived at Don Muang airport, went through immigration...

Date of travel: July 2018
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Southeast Asia Economy Yogyakarta Region - Bangkok

Helpful?
Thank DaveKelas
Singapore, Singapore
Level 6 Contributor
5,296 reviews
2,026 helpful votes
Reviewed 3 days ago
NEW

This was the return leg of my short dive trip to Bali in Dec 2018. Very convenient advance online check-in on Air Asia meant no wasted time queueing for check-in at the airport (which is great when you're taking an early morning flight: more time to sleep!). This one ended up being slightly late into Singapore as a result of...

Date of travel: December 2018
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Southeast Asia Economy Denpasar - Singapore

Helpful?
Thank KGB777
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Singapore, Singapore
Level 6 Contributor
5,296 reviews
2,026 helpful votes
Reviewed 4 days ago
NEW

I managed to get another cheap flight to Bali for $150 SGD return, so it was too good a deal to turn down. This time was an evening flight on a Friday and ended up arriving in Bali on time. AIr Asia is great as you're able to print out boarding passes in advance for both directions - saves a...

Date of travel: December 2018
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Asia Economy Singapore - Denpasar

Helpful?
Thank KGB777
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1 review
1 helpful vote
Reviewed 4 days ago
NEW

Flight was all on time and was what I expected for econ seat just over 2 hr 40 flight We ate before flight so we didn’t try on board food but a couple in front of us found food very spicy after asking if it was spicy and was told it wasn’t then he was then sick .I think the...

Date of travel: January 2019
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Asia Economy Singapore - Denpasar

Helpful?
Thank Clive H
Tuban, Indonesia
Level 3 Contributor
10 reviews
Reviewed 5 days ago
NEW
via mobile

A quick decision to spend Christmas in Indonesia forced a budget for travel by air. So I searched and up came AirAsia to Denpasar. At nearly a 60% reduction in cost I grabbed 2 return tickets from Perth. An older plane but clean. Fully loaded the staff we’re courteous and efficient. Food was cheap and of reasonable quality. No entertainment...

Date of travel: January 2019
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International Economy Perth - Denpasar

Helpful?
Thank scotteS4836UT
Montpellier, France
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

Hi, air asia customer support didn't solve my case so I share with you my bad experience: I've been denied to board in Perth because of "a non standart surf cover". Problems are : . I already traveled with Air Asia Indonesia 2 times before without any issue. The only time I had toubles with this company was in Perth....

Date of travel: April 2018
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International Economy Perth - Denpasar

Helpful?
1 Thank ToMSurFJoY
Kuta, Indonesia
Level 2 Contributor
8 reviews
Reviewed 6 days ago
NEW

The flight left on time however the cabin service could have been better. Found the food too spicy and was unable to eat it.

Date of travel: January 2019
Southeast Asia Economy Denpasar - Bangkok
Helpful?
Thank fathertheodore
Depok, Indonesia
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 1 week ago

We are party of 3, flew to Kuala Lumpur for our Christmas holiday. Enjoyed the experience, booked priority seat and smooth check in and boarding. Recommend this carrier for regional trips, Strongly suggest to pay extra for your seat so you can have ease experience in boarding. People tend to bring too many stuffs in the airplane and queue tends...

Date of travel: December 2018
More 
Southeast Asia Economy Jakarta - Kuala Lumpur

Helpful?
Thank Purbasari S
See travel tips for airlines
“If possible, travel with hand luggage only”
DaveKelas, 19 Jan 2019 | Read review
“Recommend to book seats and priority boarding”
purbasaris, 14 Jan 2019 | Read review
“put movies onto a tablet to pass the time. no wi-fi needed.”
PriscillaF, 9 Jan 2019 | Read review
“make sure of your booking before you go ahead and pay mine was all botched up”
lovinbali, 2 Jan 2019 | Read review
“Take your own entertainment”
4aussieOboyles, 1 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - Indonesia AirAsia
Founded in 2004 as Awair, Indonesia AirAsia (QZ) is a budget airline headquartered in Tangerang. Jakarta's Soekarno-Hatta International Airport (CGK), Surabaya's Juanda International Airport (JIA) and Medan's Kuala Namu International Airport (KNO) are primary hubs. Denpasar's Ngurah Rai International Airport (DPS) and Bandung's Husein Sastranegara International Airport (BDO) are secondary hubs. The airline flies to about 20 destinations. About half of these are domestic, but flights are also available to four destinations in Malaysia, two in Australia, one in Singapore and two in Thailand. Indonesia AirAsia has a fleet of 29 Airbus A320-200 aircraft.
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