We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Asia Indonesia


1,946 reviews
Headquarters: Bandara International Soekarno Hatta Terminal 1-A, Jakarta 15125 Indonesia 011 62 21 29270999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,946 Reviews from our TripAdvisor Community

Write a Review

1,946 reviews from our community

Filter reviews by popular destinations:
All reviews Denpasar Jakarta Kuala Lumpur Singapore Yogyakarta Perth Surabaya Bangkok Bandung Medan Tokyo Balikpapan Penang Mumbai
Traveller rating
Cabin
  • (792)
  • (0)
  • (0)
  • (0)
Route
  • (315)
  • (235)
  • (194)
  • (40)
  • (8)
  • More
Language
  • More
Showing 792: English reviews
Jakarta, Indonesia
Level 6 Contributor
973 reviews
203 helpful votes
Reviewed 3 days ago
NEW
via mobile

We were traveling from Jakarta to Penang on July 7, 2018 on XT226 and back from Penang to Jakarta on July 10, 2018 on XT227. It was a very good and convenient flight. The stewards and stewardesses were very nice and friendly. The choice of foods and snacks on board also very good, not free of course. The timings were...

More 
Southeast Asia Economy Jakarta - Penang

Helpful?
Thank Suria_Nataadmadja
National Capital Territory of Delhi, India
Level 3 Contributor
11 reviews
29 helpful votes
Reviewed 3 days ago
NEW

This is the only Airline seen by me so far which don`t even bother to server a glass of water one you boards the flight, even though every thing is chargable starting from the blanket ,water and even seat selection but I still believe some courtsey to be shown by flight managemnt and owners. You need to pay 7$ for...

More 
Asia Economy New Delhi - Denpasar

Helpful?
2 Thank Manish_Kalra
Perth, Australia
Level 3 Contributor
18 reviews
18 helpful votes
Reviewed 4 days ago
NEW

Long wait in departure lounge no escape and after we manage to board the flight we had to wait another 30mins while they looked for somebodies luggage who did not board.arrivedd at hotel 2hrs 30mins late. When you have one plane doing three round trips a day I do suppose that would make things difficult but change the schedule to...

More 
International Economy Perth - Denpasar

Helpful?
2 Thank Duncan P
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 4 days ago
NEW

Really good flight. Great on ground boarding and then a good flight. Good food too. Was overall an experience I would recommend.

Southeast Asia Economy Denpasar - Bangkok
Helpful?
Thank Chirag S
Melbourne, Australia
2 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

I Have travelled with one of the cheaper Airlines for domestic flights Over the years and found them ok for what you pay for, so on a recent OS trip my husband and I flew Air Asia just to try them out! From the Airport waiting at baggage drop to the plane took forever and we were 31/2 hrs early...

More 
International Economy Melbourne - Phuket

Helpful?
1 Thank debru1
Singapore, Singapore
Level 6 Contributor
254 reviews
62 helpful votes
Reviewed 1 week ago

left on schedule. Good landing. No frills airplane. Seats are small and not much legroom. A book, iPad or music will be good to get through the flight time.

Asia Economy Singapore - Denpasar
Helpful?
Thank ABeh
Perth, Australia
Level 6 Contributor
119 reviews
15 helpful votes
Reviewed 1 week ago

Almost always fly with air Asia when going to Bali and 9 times out of 10 on time and efficient. Both flights this months were as advertised. Food on outward bound was great as we always book the fare with 20 kg and a meal. Sometimes we select sometimes we don’t select the meal, this time we took what was...

More 
International Economy Perth - Denpasar

Helpful?
1 Thank Kenny100653
Perth, Australia
Level 1 Contributor
3 reviews
Reviewed 1 week ago

Never flown Air Asia before. Was surprised by the lack of just about anything on the flight, the cramped conditions and the noise level. The cost of the flight was not much lower (especially when you add the cost of checked baggage). AA will be a last resort fro me in future. Credit where credit is due though - I...

More 
International Economy Perth - Denpasar

Helpful?
Thank lisamark2018
Jakarta, Indonesia
Level 3 Contributor
14 reviews
19 helpful votes
Reviewed 1 week ago via mobile

Just need more simple for fare, included meals & bagage at least 20kgs. Due our family trip to KL, then we have to pay additional cost for meals and bagage, it unusual as other airline. So it will makes easy to compare the fares.

Southeast Asia Economy Jakarta - Kuala Lumpur
Helpful?
Thank razakr
Level 1 Contributor
3 reviews
Reviewed 1 week ago via mobile

Mentioned wrong gate no on the itinerary. Reached the designated gate late. Asked the manager to make me jump the queue as I was getting late amd they had common queue for all the flights. He checked the flight details and asked me to follow the queue. Checked in. Immigration. Security. Reached the gate and they said the flight has...

More 
Asia Economy Jakarta - Kolkata

Helpful?
Thank Plan B E
See travel tips for airlines
“shop around other airlines before selecting your Flight”
DuncanP787, 16 Jul 2018 | Read review
“Have low expectations - it's a budget airline after all.”
lisamark2018, 10 Jul 2018 | Read review
“For everyone who has long leg, consider to pay extra to get comfortable space for you”
, 9 Jul 2018 | Read review
“This airline is fine for a short trip. Don't bother with the meal.”
MatthewA843, 6 Jul 2018 | Read review
“Take a travel blanket also some nibbles to eat on the plane. I do no think their selection was that good”
mareeh604, 4 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia Indonesia
Founded in 2004 as Awair, Indonesia AirAsia (QZ) is a budget airline headquartered in Tangerang. Jakarta's Soekarno-Hatta International Airport (CGK), Surabaya's Juanda International Airport (JIA) and Medan's Kuala Namu International Airport (KNO) are primary hubs. Denpasar's Ngurah Rai International Airport (DPS) and Bandung's Husein Sastranegara International Airport (BDO) are secondary hubs. The airline flies to about 20 destinations. About half of these are domestic, but flights are also available to four destinations in Malaysia, two in Australia, one in Singapore and two in Thailand. Indonesia AirAsia has a fleet of 29 Airbus A320-200 aircraft.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

580 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (580)
Viewed
Food and Drink (59)
Viewed
Cabin (42)
Viewed
Airport (119)
Viewed
Our fleet (6)
Viewed
Onboard Feature (7)
Viewed
View from Window (151)
Viewed
Seat (30)
Viewed
Airline Lounge (3)
Viewed
Other (163)