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Icelandair


2,120 Reviews
Headquarters: Reykjavik Airport, Reykjavik 00101 Iceland +354-50-50-100 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,120 Reviews from our TripAdvisor Community

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2,120 reviews from our community

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Showing 1,777: English reviews
Exeter, United Kingdom
Level 5 Contributor
78 reviews
72 helpful votes
Reviewed yesterday
NEW
via mobile

We chose Icelandair for our trip from Canada to the UK because we wanted to visit Iceland and the option to stopover at no additional cost appealed to us. This proved to be a great choice as Iceland was an amazing, if expensive place to spend a few nights. It also helped with the jet lag as we were able...

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International Economy Toronto - London

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Thank thenewwales94
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 2 days ago
NEW

If you are traveling by Icelandair, be warned that they cluster the flights together. On our trip out from Seattle to London, we had a 2-hour layover in KEF (after our 7-hour redeye flight). This isn't ideal, but it's not really that bad either. Unfortunately Icelandair scheduled 3 flights in a 15 minute flight window to depart out of a...

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International Economy Reykjavik - Seattle

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1 Thank PlymouthR1970
United States
Level 2 Contributor
5 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Flew with my husband and 3 teenage children. Seats in economy class were horribly uncomfortable. Our backs and bottoms ached for days after departing flights. Transferred Icelandair planes in Reykovik and seats were just as bad on that flight too. Extremely chaotic, disorganized airport in Reykovik made things even worse!

International Economy Minneapolis - London
Helpful?
1 Thank rae1119
Level 4 Contributor
25 reviews
7 helpful votes
Reviewed 2 days ago
NEW

I traveled with my young granddaughter to visit my elder daughter who lives in the US. On boarding the plane we were given a bottle of Icelandic water and Lily was given a bag of games.I use assistance due to age and disability so was boarded among the first Passengers. The seats were comfortable the staff helpful and friendly and...

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International Economy Madrid - Washington DC

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Thank June H
Austin, Texas
Level 5 Contributor
90 reviews
14 helpful votes
Reviewed 4 days ago
NEW

I flew this airline from Austin to Reykjavik (stayed for a three day 'stayover'), to Copenhagen then from Copenhagen to Chicago. Each of the airlines I flew had great service and the seats were really comfortable. For some reason the first flight offered free use of blankets, while the last one did not give out any blankets, which i found...

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International Economy Austin - Copenhagen

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Thank Sofia B
South Glastonbury, Connecticut
Level 4 Contributor
32 reviews
7 helpful votes
Reviewed 4 days ago
NEW

Iceland air provides basic economy travel at quite high price. We found the flight to be on time. In future we are going to explore other airlines that offer much lower cost fair for basic no frill economy class travel

International Economy Boston - Reykjavik
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Thank Adish J
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Both flights going and departing an hour delay. Sat on the plane an hour and other flight in a srairwell. Told flight crew late on the departure delay. Seats in economy worn out...so hard my bottom hurt. No meals on international flight. Wish I had known. Really uncomfortable even on an exit row. Crew friendly. Ok choice of movies

International Economy Seattle - Bergen
Helpful?
Thank Lynn M
Washington DC, District of Columbia
Level 6 Contributor
118 reviews
23 helpful votes
Reviewed 4 days ago
NEW
via mobile

We used Icelandair for the first time for our round trip tour of Scandinavia, with a stopover in Reykjavik, Iceland. Every aspect of every flight was great. We were able to online pre-order our meals, which were delivered promptly and tasted great. The flight attendants were professional and courteous, not surly. The US airlines need to learn from Icelandair. There...

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International Economy Reykjavik - Washington DC

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Thank Bryan B
Fairport, New York
Level 6 Contributor
211 reviews
93 helpful votes
Reviewed 5 days ago
NEW

Flew to Iceland and back for a week, with Icelandair both ways. We enjoyed both flights. The plane was comfortable and clean. The service was good. The seat was small but also had good entertainment in the built in screen. Flights left and arrived on time. Would definitely fly Icelandair again.

International Economy Toronto - Reykjavik
Helpful?
Thank Archited2013
Beaver Creek, Colorado
Level 6 Contributor
163 reviews
89 helpful votes
Reviewed 5 days ago
NEW
via mobile

Our flight was 6 hours there and 7 hours back. "Saga Class" is the same kind of seats as are in 1st Class on domestic airlines, which on a long flight are not nearly as comfortable as business class on most international carriers. They recline, but no where near flat. Not the best for sleeping. Food is mediocre...not awful, but...

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International Business Class Denver - Reykjavik

Helpful?
Thank James M
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See travel tips for airlines
“Use another airline or you will regret it!”
rae1119, 21 Aug 2017 | Read review
“see detailed review where there are hints.”
cricomerchant, 18 Aug 2017 | Read review
“You can charge your phone in the flight so don't worry about that at the airport”
GG201500, 14 Aug 2017 | Read review
“book early”
JeffDesmond, 13 Aug 2017 | Read review
“Bring your own food on the flight, have a credit card handy and bring your own blanket”
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About Icelandair
Reykjavík-based Icelandair (FI) is the country of Iceland's largest airline. From its hub at Keflavik International Airport (KEF) and Akureyri Airport (AEY), Icelandair operates non-stop flights to more than 25 destinations across Europe and about a dozen destinations in Canada and the United States. The carrier's fleet is configured with Saga Class (the equivalent of Business Class), Economy Comfort Class and Economy Class. Saga and Economy Comfort passengers departing from Keflavík International Airport have access to the airline's Saga Lounge.

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