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Jetstar Pacific Airlines - Vietnam


716 reviews
Headquarters: 112 Hong Ha Street Ward 2, Tan Binh, Ho Chi Minh City Vietnam 011 84 1900 1550 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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716 Reviews from our TripAdvisor Community

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716 reviews from our community

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Showing 452: English reviews
Ho Chi Minh City, Vietnam
Level 6 Contributor
34 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Jetstar Pacific airlines operates low priced flights within Vietnam and to cities like jakarta,Hong Kong ,Sydney ,Various cities in China ,Cambodia etc .Jetstar planes are well maintained and cabin crew are very professional

Domestic Economy Ho Chi Minh City - Hanoi
Helpful?
Thank drvenkat7799
Australia
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW

A lesson learnt - always check the seat number that is printed on the boarding pass if you have purchased a extra leg room seat. As the story goes, I assumed that the seat number that was given to me was the that an additional fee was paid for. Bad assumption! The reality became apparent at the holding room after...

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Domestic Economy Phu Quoc Island - Ho Chi Minh City

Helpful?
Thank Jmansmart
Melbourne, Australia
Level 4 Contributor
30 reviews
15 helpful votes
Reviewed 3 days ago
NEW

Flown jetstar a lot always happy with them but only trouble is if you dont have a card or forget to take one yoh cant eat or drink this is a problem

International Economy Melbourne - Ho Chi Minh City
Helpful?
Thank helen s
Bangkok
Level 6 Contributor
345 reviews
191 helpful votes
Reviewed 3 days ago
NEW
via mobile

We circled Saigon for 40 mins due to airport congestion and apart from that all was good. I could by a beer on the inbound, but not the outbound for some reason. The return trip also had a new aircraft with much better leg room as the BKK - HCMC leg had the worst leg room that I've ever seen...

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Southeast Asia Economy Bangkok - Ho Chi Minh City

Helpful?
Thank nickvegas
1 review
Reviewed 3 days ago
NEW

They CHanged the flight from 10.30 am to 6.30am. Notifying people the night before. My phone was flat so we didn't receive the message until we arrived at the airport and were told our flight had left. There were agout 100 people like us who had missed the flight. Also while in Vietnam we had 2 more flights with Jetstar...

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Domestic Economy Ho Chi Minh City - Hanoi

Helpful?
Thank Trip795113
San Francisco, California
Level 3 Contributor
17 reviews
21 helpful votes
Reviewed 3 days ago
NEW
via mobile

You need to get from point A to point B, and your options are limited. I get it. Just manage your expectations if using this airline. Loooong delays seem to be the norm, and the in-flight service is lacking. It’s a “budget” airline so one expects budget services. However, I think the experience was only worth half of what I...

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Domestic Economy Hanoi - Da Nang

Helpful?
Thank pealoney
Carolina Beach, North Carolina
Level 4 Contributor
25 reviews
8 helpful votes
Reviewed 4 days ago
NEW

This week I was late for a flight on JetStar Pacific (Viet Nam). Not the normal kind of late. . . but REALLY LATE. I arrived at the ticket counter 20 minutes before the scheduled flight departure time. Much to my chagrin, the flight was on-time (which is a bit unusual for Vietnamese flights). The ticket counter attendant politely informed...

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Domestic Economy Hanoi - Ho Chi Minh City

Helpful?
Thank Mark100ney
London, United Kingdom
Level 4 Contributor
26 reviews
29 helpful votes
Reviewed 4 days ago
NEW
via mobile

They now appear to be weighing your carry ons so they are not over 7kg. The check in agent was a *itch and after checking me in insisted on weighing everything. I was 2 kg over so she forced me to pay 360k vnd to check in my bigger bag. Ive never seen even budget airlines be such aholes about...

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Domestic Economy Ho Chi Minh City - Da Lat

Helpful?
Thank Nomad C
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed 1 week ago via mobile

Very quick and easy check-in and the flight was very lovely. Almost all of the fees were understandable.

Domestic Economy Hanoi - Da Nang
Helpful?
Thank GenadiK8
Yarrawonga, Australia
Level 6 Contributor
125 reviews
63 helpful votes
Reviewed 1 week ago via mobile

Flight was delayed about 1 hour but the flight was smooth and over and done with in no time at all. Everything was so quick including meal service. Would recommend to anyone. Jetstar doesn’t have the best name but a few delays here and there.

Domestic Economy Ho Chi Minh City - Da Nang
Helpful?
Thank Mandie_8
See travel tips for airlines
“Boarding pass seat number - eyeball it to be sure that it is the seat that you paid for!”
Jmansmart, 17 Sep 2018 | Read review
“Pay for excess luggage (weight) in advance. Consider paying extra for emergency exit row (although seats less comfortable here).”
Mark100ney, 16 Sep 2018 | Read review
“Avoid Jetstar and Vietjet if you can”
496guyb, 3 Sep 2018 | Read review
“Purchase all the extras to make the flight a bit more comfortable but a lot more expensive”
marjaliisas2017, 30 Aug 2018 | Read review
“Use another airline”
ARTUROJORGE, 19 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Pacific Airlines - Vietnam
Headquartered in Ho Chi Minh City, Vietnam, Jetstar Pacific (BL) is a low-cost airline that was founded in 1990 as Pacific Airlines. It is wholly owned by Vietnam Airlines (VN). It operates from a hub at Tan Son Nhat International Airport (SGN) and has designated Noi Bai International Airport (HAN) as a focus city. Jetstar Pacific flies to about 40 destinations, the majority of which are in Vietnam. International destinations include points in Indonesia, Hong Kong and Thailand. The airline flies an all-Airbus fleet. It has eight Airbus A320-200 planes configured with all Economy Class-seating and two Airbus A321-200 planes with both Business Class and Economy Class cabins.

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