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Jetstar Pacific Airlines - Vietnam


782 reviews
Headquarters: 112 Hong Ha Street Ward 2, Tan Binh, Ho Chi Minh City Vietnam 011 84 1900 1550 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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782 Reviews from our TripAdvisor Community

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782 reviews from our community

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Showing 495: English reviews
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 2 days ago
NEW

I recently travelled on Jetstar from Bangkok's Suvamabhumi International airport, via Ho Chi Minh Economy, and then Business class from Ho Chi Minh's Tom Son Nat International Airport to Sydney. My wife, son and I left Bangkok on BL664 at 14:30, and arrived 1:40 minutes later at Tom Son Nat airport to make a connection. This airport is dull and...

Date of travel: October 2018
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International Economy Bangkok - Sydney

Helpful?
Thank 202jameshoward
Hong Kong
Level 3 Contributor
19 reviews
12 helpful votes
Reviewed 3 days ago
NEW

MOST HORRIBLE FLYING EXPERIENCE WITH A BUDGET AIRLINE WHO KEEP THEIR STANDARD AS LOW AS POSSIBLE! Cabin service- IS THERE ANY SERVICES? Rude, a very little English speaking crew, don't care attitude! Cabin foods: Confirm on a bundle package which includes baggage and hot meal. Hot meal was terrible- a hard cold fried rice that can't even put in the...

Date of travel: December 2018
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Southeast Asia Economy Hong Kong - Da Nang

Helpful?
Thank 16davidy
Saskatoon, Canada
Level 3 Contributor
9 reviews
3 helpful votes
Reviewed 6 days ago
NEW
via mobile

Flew from Danang to HCMC and have no complaints. Check in was smooth, flight was on time, leg room is not spacious by any means but fit my 6 foot tall husband. No complimentary snack or beverage was provided (not even water) but was available to purchase if you did not bring anything onto the flight. Couple important points: -If...

Date of travel: December 2018
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Domestic Economy Da Nang - Ho Chi Minh City

Helpful?
Thank rachaeltravels35
Orlando, Florida
Level 6 Contributor
288 reviews
65 helpful votes
Reviewed 2 weeks ago

3 hour delay- no explanation as to what caused the delay at the gate (plane came in SUPER late), pilot announced it was mechanical issues on the ground...so his story conflicted what actually happened. The boarding process was TERRIBLE as well. The gate agents seemed clueless as to how they wanted to process passengers and get them on board. Very...

Date of travel: November 2018
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Domestic Economy Ho Chi Minh City - Hanoi

Helpful?
1 Thank markitiki
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Unfortunately our flight got cancelled! We got an email with this information. We had to chat with jetstar Who gave us 2 options witch both were not really helpful. 1 a refund, but we had to pay 400 euro each person extra to purchase a new ticket the same day!! 2 a change of date a WEEK later! Ridicilous! The...

Date of travel: November 2018
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International Economy Ho Chi Minh City - Christchurch

Helpful?
1 Thank SylviaR1027
1 review
3 helpful votes
Reviewed 2 weeks ago via mobile

Our flight was from hanoi, vietnam to guangzhou, china on November 25th at 23:30, but the flight has been delayed without announcement untill the last moment, first they delayed till 00:45, time came and still nothing, then they delayed till 1:55 am, again, time came and nothing, so they announced it at 3:30 am, and again, time came and nothing,...

Date of travel: November 2018
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North Asia Economy Hanoi - Guangzhou

Helpful?
3 Thank Aissiou D
Ballarat, Australia
Level 5 Contributor
28 reviews
14 helpful votes
Reviewed 2 weeks ago via mobile

On 17 Nov I flew Ho Chi Minh city to Melb on prebooked flight. Had paid for legroom tkt. At checkin given boarding pass and went through customs and immigration to wait. Prior to boarding noticed different seat # on pass to that on tkt. Pointed out at boarding gate to be told I should have mentioned at checkin. Maybe,...

Date of travel: November 2018
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International Economy Ho Chi Minh City - Melbourne

Helpful?
2 Thank gregdennis53
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed 3 weeks ago via mobile

Extremely long wait for luggage in Auckland. Bad level of information, not the worst in the world, but real bad. Use if is your only option.

Date of travel: November 2018
Domestic Economy Christchurch - Auckland
Helpful?
1 Thank Willfilho
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 3 weeks ago

We left on time, arrived on time, baggage arrived in good shape; we got all we needed from the flight! It is a no frills airline with worn seat apolstery, very limited legroom for my 6’2” husband, an extra cost for all beverages, and a shuttle ride from the concourse to the plane. As long as those work for you,...

Date of travel: October 2018
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Domestic Economy Ho Chi Minh City - Quy Nhon

Helpful?
Thank KathleenKP
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

I only booked with JetStar so I could fly directly into Phuket. We were sat next to a large family with young children, parents sleeping leaving the children to use the tray tables as trampolines throughout the entire flight. On takeoff the grandmother received 2 phone calls 😱 still talking on her phone as we circled Sydney, wow what reception...

Date of travel: October 2018
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International Economy Sydney - Phuket

Helpful?
1 Thank Gillian C
See travel tips for airlines
“Plan carefully, understand you have to prepare for very little refreshments. Charge your ipad/phone, and download movies before you fly.”
202jameshoward, 12 Dec 2018 | Read review
“Avoid is there is any other choices”
16davidy, 11 Dec 2018 | Read review
“Pre-select the extra legroom seats”
LeeS952, 1 Nov 2018 | Read review
“Definitely don't order the wine, pre-select extra legroom seats”
LeeS952, 1 Nov 2018 | Read review
“Never fly with them, ever.”
MarieO1710, 28 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Pacific Airlines - Vietnam
Headquartered in Ho Chi Minh City, Vietnam, Jetstar Pacific (BL) is a low-cost airline that was founded in 1990 as Pacific Airlines. It is wholly owned by Vietnam Airlines (VN). It operates from a hub at Tan Son Nhat International Airport (SGN) and has designated Noi Bai International Airport (HAN) as a focus city. Jetstar Pacific flies to about 40 destinations, the majority of which are in Vietnam. International destinations include points in Indonesia, Hong Kong and Thailand. The airline flies an all-Airbus fleet. It has eight Airbus A320-200 planes configured with all Economy Class-seating and two Airbus A321-200 planes with both Business Class and Economy Class cabins.

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