We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines

Jetstar Japan

851 reviews
Headquarters: Narita Operation Centre 3F, Narita International Airport, Chiba Chiba Prefecture 282-0004
Fri, 03/05
Fri, 10/05
3.0851 reviews
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Check-in and boarding
Food and beverage
Airline Deals
About Jetstar Japan
Headquarters: Narita Operation Centre 3F, Narita International Airport, Chiba Chiba Prefecture 282-0004

Airline Summary

Tokyo-based Jetstar Japan (GK) is a low-cost carrier that began operating in 2014. The airline operates from hubs at Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX). It serves 11 airports in Japan, including Fukuoka Airport (FUK), New Chitose Airport (CTS), Chūbu Centrair International Airport (NG) and Kagoshima Airport (KOJ). Internationally, Jetstar Japan also flies to Hong Kong International Airport (HKG) and Taipei’s Taoyuan International Airport (TPE). Jetstar Japan has a fleet of 20 Airbus A320-200 planes, each of which is configured with a single economy class cabin.
Airline Deals
Traveller rating
  • 121
  • 281
  • 222
  • 69
  • 158
  • More
  • More
  • Filter
  • English
Popular mentions
Osaka - Tokyo
its a low cost carrier, so they use cheaper terminal in narita which is very far from main building. i think its almost 1 km walks from the airplane to get the baggage. if you young and fit its not a problem but if you travel with kids or elderly maybe its not to convenience.
Read more
Tokyo - Sapporo
Both flights to and from Sapporo were cancelled. First one due to a tiny bit of snow (no other airlines cancelled) and second cancellation due to “aircraft rotation”. It’s actually as though Jetstar Japan book flights with an intention to cancel at least 2 flights per day. And
Read more
Manila - Osaka
North Asia
Our first time flying Jetstar Japan was in late April 2017. We are flying from Manila to Osaka for a Spring vacation. The aircraft was quite small but we have no complains considering it is indeed a budget airline. The crew did their best in answering the needs of the passengers
Read more
Chitose - Tokyo
Every time I decide to give Jetstar another chance they never fail to disappoint........after a week in Hokkaido they decided to cxl my flight with 24hrs notice.......... reason was "aircraft rotation" ...what the $&@# does that mean?? ...... In other words loadings were light
Read more
Coolangatta - Tokyo
Jetstar can sometimes surprise even itself with the depths of customer service it can sink to. I accept bad food if it’s free or included in the fare. Here I paid for it. I also paid for entertainment. There wasn’t much to be entertained with. If it was half decent I might
Read more
Album Categories
All photosTravellerAirportView from WindowSeatOur fleetCabinFood and DrinkOnboard Feature
"I reckon you can do better with ANA or another airline"
"stock up with food n water if on a long haul"
"Make sure you book and buy sufficient baggage allowance for your luggages."
"Travel Light or you will be charged!"
"Find a different airline"
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Jetstar Japan