We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jetstar Japan


613 reviews
Headquarters: Narita Operation Centre 3F Narita International Airport, Chiba 282-0004 Chiba Prefecture +81-0570-558-538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

613 Reviews from our TripAdvisor Community

Write a Review

613 reviews from our community

Filter reviews by popular destinations:
All reviews Tokyo Osaka Chitose Taipei Fukuoka Okinawa City Nagoya Hong Kong Manila Cairns Coolangatta Matsuyama Takamatsu
Traveller rating
Cabin
  • (147)
  • (0)
  • (0)
  • (0)
Route
  • (57)
  • (34)
  • (33)
  • (13)
  • (10)
  • More
Language
  • More
Showing 147: English reviews
Brisbane, Australia
Level 4 Contributor
24 reviews
7 helpful votes
Reviewed 4 days ago
NEW

Seats are close, I'm 6'3 and my knees are always pushing against the back of the seat in front no matter where i put my feet. I find it bearable for 2 hours or so provided the seat in front is up. The cabin temp always seems to be on the warmer side. The crew are always pleasant and professional....

More 
Domestic Economy Tokyo - Chitose

Helpful?
Thank Elisha L
Hong Kong, China
Level 4 Contributor
20 reviews
4 helpful votes
Reviewed 5 days ago
NEW
via mobile

Took the over 4-hours flight from Hong Kong to Tokyo Narita. Not expecting anything as it is a budget airline. However I have to mention their seats are terribly uncomfortable and really killed my back as I have to sit with my back crooked due to design of the chair’s back. Will not fly Jetstar again as there are many...

More 
North Asia Economy Hong Kong - Tokyo

Helpful?
Thank bowiehelen
Tagaytay, Philippines
Level 2 Contributor
7 reviews
Reviewed 6 days ago
NEW

I am 79 years-of -age and need a wheelchair for ‘airport distances’ I can walk from boarding check-in onto aircraft no problem and in an ‘Emergency’ I can run!! This was a flight Manila to Tokyo to join a Cruise. Outbound no issues or problems and a wheelchair. Return was a total JETSTAR disaster. Female Check-in Agent had ‘attitude’ and...

More 
North Asia Economy Manila - Tokyo

Helpful?
Thank cambridgelad2016
Laguna Province, Philippines
Level 3 Contributor
10 reviews
Reviewed 1 week ago

going back to Manila, it was such a surprise to have ALL my hand-carry bags weighed-- and I'm talking about my handbag on top of the usual overhead handcarry luggage I had which we weighed prior to checking in. staff in Tokyo was rude compared to that in Manila especially the guy in the boarding area who gave me such...

More 
North Asia Economy Manila - Tokyo

Helpful?
Thank foodloverextreme
Naha, Japan
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed 2 weeks ago

In this April I traveled to Jakarta via Singapore. After searching the net Jetstar provided the best air fair, and there were no any other service close to it. Service was also worth for that price. They dont provide food, but you can buy food on board or prior, still it is reasonable. Leg space is also good as a...

More 
Southeast Asia Economy Okinawa City - Singapore

Helpful?
Thank Prasanna_Ariyadasa
Dusseldorf, Germany
1 review
Reviewed 4 weeks ago via mobile

Our flight was delayed by 5 hours, which they told us one day ahead. So we changed to an earlier flight. When we got to the gate they told us we could not get on the plane because there was something in one of our bags. They did not tell us what was in the bag, but made us pay...

More 
Domestic Economy Tokyo - Sapporo

Helpful?
Thank larae597
Level 2 Contributor
8 reviews
Reviewed 4 weeks ago

I can not afford any more time in board if I keep take the seat. Even Jetstar Japan offer you a seat, but stand in aisle will much better. But it is the cheapest ticket, I cannot blame it any. Besides, I have to say that Jetstar is very on time. And from Taipei to Tokyo or return trip, the...

More 
North Asia Economy Taipei - Tokyo

Helpful?
Thank 永禔 馮
Level 5 Contributor
59 reviews
9 helpful votes
Reviewed 4 weeks ago

One of the cheapest airlines in Japan. Very suitable for a short flight which usually doesn't need much service by the staffs. You can't expect much space in this kind of airlines, but I think all of them were acceptable for a cheap flight like this.

Domestic Economy Kumamoto - Tokyo
Helpful?
Thank Setiawan D
Salatiga, Indonesia
Level 5 Contributor
67 reviews
16 helpful votes
Reviewed 4 weeks ago via mobile

This is my first time i flew with this airline, i flew from Tokyo Narita to Osaka Kansai, i flight to osaka to enjoy my holiday in osaka, i am so happy and enjoy to flight with this airline, the cabin crew were so helpful and make my flight more comfort, i think this is the best low cost airline...

More 
Domestic Economy Tokyo - Osaka

Helpful?
Thank DimasLaksani
Gold Coast, Australia
Level 4 Contributor
46 reviews
5 helpful votes
Reviewed 4 weeks ago

Flight good. Thw class didn't let me put in that we had seat with extra leg room. We also purchased in flight meals and entertainment package. The advantage was a direct flight from Gold Coast.

International Economy Coolangatta - Tokyo
Helpful?
Thank rosebud56gs
See travel tips for airlines
“weigh everything”
foodloverextreme, 15 Jun 2018 | Read review
“Take your own earphones”
rosebud56gs, 21 May 2018 | Read review
“If you are saving on costs, go jetstar.”
PulsoIIlocano, 20 May 2018 | Read review
“be prepared for expensive charges of excess luggages,”
319maribethh, 11 May 2018 | Read review
“Travel with your own snacks and water, you can usually fill a water bottle after you have passed through security.”
Davidmac472018, 27 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Japan
Tokyo-based Jetstar Japan (GK) is a low-cost carrier that began operating in 2014. The airline operates from hubs at Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX). It serves 11 airports in Japan, including Fukuoka Airport (FUK), New Chitose Airport (CTS), Chūbu Centrair International Airport (NG) and Kagoshima Airport (KOJ). Internationally, Jetstar Japan also flies to Hong Kong International Airport (HKG) and Taipei’s Taoyuan International Airport (TPE). Jetstar Japan has a fleet of 20 Airbus A320-200 planes, each of which is configured with a single economy class cabin.

190 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (190)
Viewed
Food and Drink (5)
Viewed
Airport (57)
Viewed
Our fleet (9)
Viewed
Cabin (7)
Viewed
View from Window (36)
Viewed
Seat (14)
Viewed
Onboard Feature (1)
Viewed
Other (61)