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VietJetAir


2,016 reviews
Headquarters: 530 Nhat Tao District 11, Ho Chi Minh City Vietnam 011 84 1900 1886 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,016 Reviews from our TripAdvisor Community

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2,016 reviews from our community

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All reviews Ho Chi Minh City Hanoi Da Nang Bangkok Phu Quoc Island Nha Trang Phuket Hue Chiang Mai Seoul Singapore Siem Reap Taipei Da Lat Hai Phong
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Showing 1,220: English reviews
Melbourne, Australia
Level 4 Contributor
33 reviews
21 helpful votes
Reviewed 2 days ago
NEW

for a no frills budget airline Vietjet were fantastic. As with any low cost airline you pay for luggage and food but they were all at a reasonable price. We used this airline 4 times in 14 days and found that they were always on time. the check in procedure and ground staff were friendly and easy to use. None...

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Domestic Economy Hanoi - Phu Quoc Island

Helpful?
Thank dave8663
Goa, India
Level 5 Contributor
41 reviews
18 helpful votes
Reviewed 5 days ago
NEW

I have taken a total of three Vietjet flights and all have been hassle free check in. Smiling staff and efficient service.

Southeast Asia Economy Hanoi - Siem Reap
Helpful?
1 Thank Lena281150
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 5 days ago
NEW

We got an email a few weeks before the flight with a 3 hour delayed time change, which caused us to have to change many plans. When we got to the airport the flight was then delayed several more hours. They did not specify anywhere when booking the flights that there would be extra fees for baggage, and thus we...

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Domestic Economy Ho Chi Minh City - Da Nang

Helpful?
Thank Lauren S
jaipur
Level 4 Contributor
49 reviews
4 helpful votes
Reviewed 5 days ago
NEW

It was low price good flight. But food options were limited as it was a cheap flight so the food was not free but the options were not there. Seats were ok but not very comfortable. Staff was ok. They were helpful and polite.

Domestic Economy Bangkok - Phuket
Helpful?
Thank kunalpandey
Bangkok, Thailand
Level 6 Contributor
204 reviews
83 helpful votes
Reviewed 5 days ago
NEW

Standard low budget airline service but very conveniently one the few that fly from suvarnabhumi airport.

Southeast Asia Economy Bangkok - Ho Chi Minh City
Helpful?
Thank Gigi_Il_Bresciano
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 5 days ago
NEW
via mobile

Vietjetair planes are nice and good. They seem safe. I never had any problems. The only reason why I am giving it 3 stars is because I was trying to book online. And at the end when I proceed the tab transaction they gave me a pop up information that my credit card was blocked or something weird. and when...

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Domestic Economy Hanoi - Dong Hoi

Helpful?
Thank Caramea L
Level 1 Contributor
3 reviews
Reviewed 6 days ago
NEW

I was a bit hesitant to take this airline at first. But I did anyway, no regret, no frills - packed, board and exit. Nothing special but I noticed their cabin crew is friendly and the plane seems clean - but I did noticed the plane interior is deteriorating, hopefully they can upkeep it better. Otherwise, everything is easy and...

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Southeast Asia Economy Kuala Lumpur - Ho Chi Minh City

Helpful?
Thank Deelicious M
Dallas, Texas
Level 4 Contributor
34 reviews
10 helpful votes
Reviewed 6 days ago
NEW
via mobile

After flying on multiple airlines in Asia, i got to the VietJet Air counter in BKK. Your ticket does not include bags, so you have to pay. They dont accept credit cards, dollars or any other currency, so you have to go to the ATM to take out about 1800 baht per two bags. I wish I had taken another...

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Southeast Asia Economy Bangkok - Hanoi

Helpful?
Thank Kristian J
Ho Chi Minh City, null, Vietnam
Level 4 Contributor
31 reviews
5 helpful votes
Reviewed 6 days ago
NEW

On average Vietjet is always late. It varies from 40 min to 7 hours delay and sometimes they just cancel the flight without any good reason.

Domestic Economy Da Lat - Ho Chi Minh City
Helpful?
Thank Guy B
2 reviews
Reviewed 6 days ago
NEW

Pleasantly surprised by the quality of this low cost carrier. We flew from Hanoi to Siem Reap, The Take off and landing was smooth, the seats were comfortable and the flight crew were very professional and friendly. This is the second time I've flown with Vietjet and had a pleasant experience each time. I will be using them again next...

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Southeast Asia Economy Hanoi - Siem Reap

Helpful?
Thank Brett M
See travel tips for airlines
“no frills you pay extra for everything”
dave8663, 22 Sep 2018 | Read review
“Check in early”
Lena281150, 19 Sep 2018 | Read review
“They are super relaxed about carry on luggage, so try to bring everything you can on with you rather than paying so much for checked luggage”
S3955HVlaurens, 19 Sep 2018 | Read review
“Best to book much ahead of your trip and be precise if you need to check in or not. Save a lot!”
deeliciousm, 18 Sep 2018 | Read review
“Avoid this airline if you want to be on time”
496guyb, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About VietJetAir
Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes.
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