We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sun Country Airlines


4 of 5 bubbles
301 Reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1-800-359-6786 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.

301 Reviews from our TripAdvisor Community

Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.

301 reviews from our community

Filter reviews by popular destinations:
All reviews Minneapolis Cancun Dallas Las Vegas Bullhead City San Francisco Fort Myers Seattle New York City Boston Phoenix Washington DC San Diego Los Angeles Anchorage
Traveller rating
Cabin
  • (248)
  • (0)
  • (0)
  • (51)
Route
  • (212)
  • (58)
  • (14)
  • (9)
  • (7)
  • More
Language
Showing 300: English reviews
Myrtle Beach, South Carolina
Level Contributor
247 reviews
39 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

I love sorting through my mail and seeing the Beau Rivage invitation- the Sun Country Logo is such a welcome site and it always brings a smile to my face!!! Counter employees are always so helpful with printing tickets and taking care of my luggage. While on board the plane, the cabin stewards are so friendly and really care about...

More 
Domestic Economy Myrtle Beach - Gulfport

Helpful?
Thank CathyP1953
Las Vegas, Nevada
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Avid traveler and this is the first time a pilot has come down the isles and thanked passengers for flying with him. In a time where air travel is such a hassle and passengers are treated like prisoners what a breath of fresh air to have such customer service.. from check in to departure a wonderful airline.

Domestic Economy Las Vegas - Minneapolis
Helpful?
Thank frankie b
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you so much Frankie for taking the time to share your experience! We sure hope to see you again soon!

More 
Domestic Economy Las Vegas - Minneapolis

Level Contributor
6 reviews
2 helpful votes
2 of 5 bubbles Reviewed 1 week ago

I overall had a decent experience with Sun Country. We had our flight by Spirit from RSW to MPLS canceled Saturday Jan 7th (big surprise right?). The only issue I had was with the check-in counter staff for Sun Country that were working that Saturday when this all happened. My girlfriend and I booked a reservation right when our Spirit...

More 
Domestic Economy Fort Myers - Minneapolis

Helpful?
Thank Josef J
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so sorry to hear about this, please know we will follow up on your experience in hopes to never happen again. Have a great day.

More 
Domestic Economy Fort Myers - Minneapolis

Saint Paul, Minnesota
Level Contributor
37 reviews
5 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Great if you are 5' tall and 90#. Otherwise you are packed in like sardines. You can always spend extra for 3" of leg room or the same seat closer to the front.

Domestic Economy Minneapolis - Las Vegas
Helpful?
Thank TioPablo2015
Sun Country A, Manager at Sun Country Airlines, responded to this review

We appreciate you taking the time to share your experience!

More 
Domestic Economy Minneapolis - Las Vegas

Level Contributor
6 reviews
4 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

I have never had a problem flying with Sun Country Airlines. They have been reliable in terms of being on time and helpful with any concerns customers have. Recently I didn't make my connecting flight due to delays with a different airline, and Sun Country booked me on the next available flight at no charge. Other airlines are a complete...

More 
USA Economy Cancun - Minneapolis

Helpful?
Thank Brianna B
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks Brianna for the awesome compliment! We look forward to seeing you again soon!

More 
USA Economy Cancun - Minneapolis

mpls
Level Contributor
4 reviews
3 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Have an important question about an up coming reservation and have been trying for 4 days to get through. Have given up after 40 minute plus waits on hold. They seem to have a staffing problem. Never dealt with this with any other airline.

Caribbean Economy Minneapolis - Montego Bay
Helpful?
1 Thank doctor3165
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so sorry for your hold time! We are currently hiring additional specialists to help shorten hold times. Thank you for your patience!

More 
Caribbean Economy Minneapolis - Montego Bay

New York City, New York
1 review
1 of 5 bubbles Reviewed 2 weeks ago

What should have been 7 hour travel including layover, turned into (no exaggeration) a TWENTY HOUR TRIP. Three different flights I encountered were reported to have mechanical issues that delayed all the flights, and one delay was because of "weather" in LOS ANGELES (it was raining A LITTLE) which the co pilot who came out to speak to us in...

More 
Domestic Economy New York City - Los Angeles

Helpful?
Thank patonashbrook
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so sorry about your delay! Please know when it is a weather delay, we are unable to control the times for departure! We are so sorry for this experience, and the lack of communication. Please know we will follow up!

More 
Domestic Economy New York City - Los Angeles

Mankato, Minnesota
Level Contributor
6 reviews
3 of 5 bubbles Reviewed 2 weeks ago

This is a blunt and honest review. crew is friendly. flight was good. There are no frills whatsoever. no on board TV and if you want to watch a movie you have to pay like $9-$11 to rent a device to do so. The biggest issue is that all of the seats have been reupholstered and though they were done...

More 
Domestic Economy San Francisco - Minneapolis

Helpful?
Thank davistriodts
Sun Country A, Manager at Sun Country Airlines, responded to this review

We really appreciate your review, and feedback! Please know we will pass this along!

More 
Domestic Economy San Francisco - Minneapolis

Level Contributor
12 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Your not going to like it! If your disabled, stay away... do not fly economy, seats have no leg room for disabled passengers. Airline has seats way too close. May be in ADA violations. We are checking on this!!!

USA Economy Cancun - Dallas
Helpful?
Thank Jim C
Sun Country A, Manager at Sun Country Airlines, responded to this review

Hi Jim- We take comments like these very serious. Please visit our website, and click get in touch. Thank you!

More 
USA Economy Cancun - Dallas

Level Contributor
12 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

This airline, as with most in the industry, announce at the beginning of boarding for those with handicap and small children to board first. That's not the issue--for the moment. I was recently on the DFW-CANCUN flight by this airline. Due to some weird problem we could not get early boarding passes, so we were not assigned seats until we...

More 
Mexico Economy Dallas - Cancun

Helpful?
Thank Jim C
Sun Country A, Manager at Sun Country Airlines, responded to this review

Hi Jim- We just replied to your other post. Thank you.

More 
Mexico Economy Dallas - Cancun

See travel tips for airlines
“Pay for a better seat, it's probably worth the money.”
 of 5 bubbles colbym411, 28 Dec 2016 | Read review
“Understand that this is a budget airline so don't expect the same level of service you would from AA or Delta.”
 of 5 bubbles nephnurse, 23 Dec 2016 | Read review
“Do not check in if there is any chance that you may need to cancel your flight reservation”
 of 5 bubbles O3829QBmarks, 5 Dec 2016 | Read review
“Be ready to board when your zone is called”
 of 5 bubbles svopatek, 16 Nov 2016 | Read review
“All of the seats on the aircraft are nice, dont worry about purchasing prefered seating!”
 of 5 bubbles 676jacobr, 20 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

15 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (15)
Viewed
Airport (6)
Viewed
View from Window (2)
Viewed
Food and Drink (4)
Viewed
Cabin (1)
Viewed
Other (2)