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Silverstone Air


32 reviews
Headquarters: Aerlink House, Wilson Airport, Nairobi 100 Kenya 011 254 796 460861 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32 Reviews from our TripAdvisor Community

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32 reviews from our community

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All reviews Nairobi Ukunda Kisumu Mombasa Lamu Island Malindi
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Showing 30: English reviews
1 review
Reviewed 1 week ago via mobile

There is this lady called Saida Salat at reservation/check in desk at mombasa airport. she is very rude to an extent of telling someone, there is nothing you can do even if one reports. She is horrible. Very good at Profiling and giving preferential treatment to certain passengers. Please what you can do to sort out this kind of employees.

Domestic Economy Mombasa - Nairobi
Helpful?
Thank Danniella G
2 reviews
Reviewed 1 week ago via mobile

Excellent services. Snacks and drinks still offered on short flights for free.Check in baggage upto 20kgs was free. Will definitely be flying with them again!

Domestic Economy Nairobi - Ukunda
Helpful?
Thank Sylvia G
Nairobi, Kenya
Level 4 Contributor
15 reviews
6 helpful votes
Reviewed 2 weeks ago

We love travelling with Silverstone, I may have said this before but the convince of boarding at Wilson Airport is amazing! We flew to its newest route (Mombasa) and they served us coffee since it was an early morning flight!!! We almost missed our flight and Sandra from the from office helped us out - Thank you Sandra and the...

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Domestic Economy Nairobi - Mombasa

Helpful?
1 Thank SteveGM254
1 review
Reviewed 2 weeks ago via mobile

Be careful when you book this airline.. I had a terrible experience...they have no no flexibility and deduct 75 percent of your funds wen you want to reschedule ur flight within the flight date. I’m a route with so many other healthier airlines.. I would least recommend this airline

Domestic Economy Nairobi - Kisumu
Helpful?
Thank Getaway26666
London, United Kingdom
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 10 October 2018

Very short flight, still given a soft drink and some biscuits. Can't complain about comfort due to short time, all flights ran on time, baggage all arrived in one piece. Airline had a good competitive price. Not a fan of Wilson airport however.

Domestic Economy Nairobi - Ukunda
Helpful?
1 Thank Ravi S
Nairobi, Kenya
Level 4 Contributor
15 reviews
6 helpful votes
Reviewed 8 October 2018

​T​h​is was my second time flying with Silverstone and the experience was even better. The​​ ​convenience​ of boarding ​from Wilson Airport cannot be over emphasized! And the lounge area was comfortable and with lots of space to run around for the little one. Grea​t​ Customer service from Brian on our way back from Diani!

Domestic Economy Nairobi - Ukunda
Helpful?
1 Thank SteveGM254
Level 1 Contributor
3 reviews
Reviewed 2 October 2018

The ground staff and the flight attendants are very friendly and polite. Our flight to Ukunda was delayed with more than an hour, and our flight from Ukunda to Nairobi was delayed with 30 mins. No announcement or apology was offered. The flight to Ukunda had a stuffy smell.

Domestic Economy Nairobi - Ukunda
Helpful?
Thank Diana A
Nairobi, Kenya
Level 5 Contributor
56 reviews
15 helpful votes
Reviewed 18 September 2018

The flight cost is good for the pocket. It was on time and the flight was a good one. The flight leaves from Wilson which can get very busy in the morning! but it was managed well

Domestic Economy Nairobi - Kisumu
Helpful?
Thank Nyakato
San Diego, California
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 8 September 2018

Short local flight and I was very pleased with the prompt and punctual no no frills service. However, the cabin service had run out of bottled water even though the flight was just half full!

Domestic Economy Ukunda - Nairobi
Helpful?
1 Thank Jet791551
Diani Beach, Kenya
Level 6 Contributor
296 reviews
59 helpful votes
Reviewed 30 July 2018

I have used this airline many times and it is both economical and convenient however, on this trip treturning to Nairobi from Kisumu it was not satisafcitory. The flight was supposed to take-off at 17:10 and was followed by another flight at 17:30. The two aircraft did not arrive in Kisumu until about 17:30. No announcemant or apology was offered...

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Domestic Economy Kisumu - Nairobi

Helpful?
Thank CossyWombat
See travel tips for airlines
“Arrive Early :-)”
SteveGM254, 25 Nov 2018 | Read review
“Flights can be delayed”
Safari558925, 1 Oct 2018 | Read review
“Passengers need to be aware that flughts can be late without any coomunication from Silverstone”
CossyWombat, 29 Jul 2018 | Read review
“Seats are not pre-assigned, so you get to sit where you wish once you board.”
TravelGirl322, 5 Jun 2018 | Read review
“Always book prior”
adudaliz, 29 May 2018 | Read review
Show next 5 travel tips 5 of 8
About Silverstone Air
Silverstone Air (K5) is a domestic airline in Kenya that began operations in September 2017. Wilson Airport in Nairobi is airline’s headquarters and main operations base. Flights are operated to Kisumu, Lamu, Malindi, and Ukunda. Silverstone Air’s fleet includes the de Haviland Dash 8-100 and the Fokker 50.
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