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PAL Airlines (Canada)


16 reviews
Headquarters: RCAF Road, Hangar #4 St. John's Intl Airport, St. John's, Newfoundland and Labrador A1A 5B5 Canada 1 (709) 576-1800 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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16 Reviews from our TripAdvisor Community

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16 reviews from our community

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All reviews Manila Newfoundland and Labrador St. John's Montreal Deer Lake Halifax Toronto Busuanga Island Cebu Island Cagayan de Oro Melbourne Tokyo
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Showing 14: English reviews
Toronto, Canada
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed 13 October 2018

I like PAL because of the short route to the Philippines..It is a direct flight. The pilots are amazing especially in landing..The stewardess needs more customer service and be a true Filipino by heart when it comes to their service. Sorry but the "common" attitude is still there and this does not depict Filipino heritage at all..Although they have improved...

Date of travel: June 2018
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International Economy Toronto - Manila

Helpful?
Thank mmariegem
Labrador City, Newfoundland, Canada
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 18 September 2018 via mobile

Whenever I fly for medical/personal travel, I always try to fly PAL. Customer service is great and you actually get free snacks on board! Flight attendants are super sweet (haven’t seen a grumpy one in the 4 1/2years I’ve been flying to NL for medical). I do wish bathrooms were a tad bigger with actual water for washing. I have...

Date of travel: September 2018
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Domestic Economy Newfoundland and Labrador - St. John's

Helpful?
Thank Angela L
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 9 August 2018

I had to fly to Deer Lake recently for a family emergency. I was able to get a direct flight out the same day which was perfect. This is a short flight so my expectations were minimal. Imagine my surprise when the attendant came around with sandwiches, cookies, chips and drinks. Gluten free options weren't available but I did hear...

Date of travel: July 2018
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Domestic Economy St. John's - Deer Lake

Helpful?
Thank Barb W
Toronto, Canada
Level 4 Contributor
44 reviews
13 helpful votes
Reviewed 20 July 2018

I was waiting to touch the ground when I realized we are already on the ground. This was Dash 8, only 37 seats, 2 prop plane. Because this is a small plane, I expected a bumpy flight. But instead, this was one of the best flights and the best landing ever. I congratulated the young pilot on such a perfect...

Date of travel: July 2018
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Domestic Economy St. John's - Deer Lake

Helpful?
Thank Laura G
Labrador City, Canada
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed 6 July 2018 via mobile

Planned a trip with a friend from YWK to YHZ.... just a week long get away .... from check in to departure and arrival on both legs of the trip was amazing .... the staff in wabush are the absolute best around .... and pretty sure in Halifax they are great !! They know how to treat their customers !!!...

Date of travel: June 2018
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Domestic Economy Newfoundland and Labrador - Halifax

Helpful?
Thank B9077TRpaulp
Labrador City, Canada
Level 6 Contributor
145 reviews
36 helpful votes
Reviewed 22 March 2018 via mobile

Flew the flight down Wabush to Halifax and back with Pal. It’s a small beech aircraft, but the flight was fast and smooth. Quick touch down in Charlo and we were of again. Approx 2 hour flight. No flight attendant, but water and cookies provided as you board. Highly recommend.

Date of travel: March 2018
Domestic Economy Newfoundland and Labrador - Halifax
Helpful?
Thank K6745GVpeterc
Saint-Germain-en-Laye, France
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed 23 February 2018

the staffs are very attentive and friendly. and we arrived earlier than the estimated time of arrival. i would be flying with PAL again..

Date of travel: March 2017
Southeast Asia Economy Tokyo - Manila
Helpful?
Thank princesstraveller888
Melbourne, Australia
Level 6 Contributor
2,278 reviews
3,143 helpful votes
Reviewed 21 February 2018 via mobile

We travelled on the newer A330-300 series from Melbourne to Manila. This plane has seat back entertainment with plenty of options. Meals were good and there were generous amounts of alcohol served although they did run out of beer towards the end of the flight. Great for those wanting direct flights at good prices. Our flight arrived early into Manila.

Date of travel: February 2018
International Economy Melbourne - Manila
Helpful?
1 Thank tommomelbourne
Level 3 Contributor
12 reviews
8 helpful votes
Reviewed 12 February 2018

I was supposed to fly from Busuanga to Manila but while checking in, the staff told us that we are going to be flown to Clark instead. It was a 2 hours ride (without traffic) away from Manila Airport. They said that they would provide us with transport and promised that we were able to get to catch our connecting...

Date of travel: January 2018
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Domestic Economy Busuanga Island - Manila

Helpful?
1 Thank Caroli Y
Elmvale, Canada
Level 5 Contributor
48 reviews
15 helpful votes
Reviewed 10 February 2018

Our flight was slightly behind schedule because of the winter storm, but the service of the counter crew and the flight team made the experience enjoyable.

Date of travel: February 2018
Domestic Economy Montreal - Newfoundland and Labrador
Helpful?
Thank darrelljk
See travel tips for airlines
“Line ups for boarding is a long line so be the first to be there...luggages is along wait too..This should be improved.”
mmariegem, 12 Oct 2018 | Read review
“Be prepared to walk to the plane and up the flight of stairs.”
lauragE2971GI, 19 Jul 2018 | Read review
“It was nice to receive a meal without a charge even in coach.”
labradorheat, 2 Dec 2017 | Read review
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About PAL Airlines (Canada)
PAL Airlines (PB/PVL) is a Canadian regional airline formerly known as Provincial Airlines. St. John’s International Airport is the airline’s headquarters. The airline flies to cities in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Quebec. Bombardier Dash 8 100, Dash 8 300, and de Havilland Canada DHC-6 Twin Otter aircraft are used for flight operations.
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