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LEVEL (airline)


652 reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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652 Reviews from our TripAdvisor Community

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652 reviews from our community

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Showing 178: English reviews
Berkeley, California
2 reviews
Reviewed yesterday
NEW
via mobile

Everything was pretty good...new plane, comfortable economy seats. However EVERYTHING “extra” was a charged upgrade...seat selection, blanket, even water! I also missed out on a meal I paid for as I switched seats so that a family with an infant could sit together and when they passed out meals they just gave it to whomever was sitting in my original...

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International Economy Oakland - Barcelona

Helpful?
Thank cdsternv
1 review
Reviewed 2 days ago
NEW

Having seen a lot of negative reviews, I was worried about flying with Level. However, the flight from MTL to Orly on 13th September was on time and no issue. There were some empty seats so i could use some space. Entertainment system had some new movies. On the way back in one week flying from Orly there was no...

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International Economy Montreal - Paris

Helpful?
Thank Yev Y
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

I got the tickets super cheap so we were afraid at first, but the inbound flight was delayed for 10 minutes, the outbound for 30 minutes and that is all. The seats were ok, everyone was nice and helpful. Our luggages were not taken away. The flight was half full so we could sit next to the windows. We had...

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Europe Economy Vienna - Venice

Helpful?
1 Thank Fanni V
LEVEL (airline), Manager at LEVEL (airline), responded to this review

Hi Fanni - thanks for taking time to leave a review. Hope to see you on board soon!

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Europe Economy Vienna - Venice

Bratislava, Slovakia
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

We were really satisfied with all. Plane was clean, we flought with our son (3.5 years old). Staff was kind and nice. We took on Board 2 hand luggqage and All od us had backpack. No problem! Becouse we were sa family with small child we could use priority boarding on free. Our son was Happy do we were Happy...

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Europe Economy Vienna - Olbia

Helpful?
Thank nina c
LEVEL (airline), Manager at LEVEL (airline), responded to this review

Hi Nina, thank you for your review. Hope to see you soon!

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Europe Economy Vienna - Olbia

Belo Horizonte, MG
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW

On August 6th we boarded Level's plane back to Canada, but because of technical issues with it, we waited around 1 hour and a half inside the plane and then another 1 hour back at the airport, while mechanics were trying to solve the mechanical issue. After all that waiting, Level Airlines announced that the plane couldn’t fly therefore the...

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International Economy Paris - Montreal

Helpful?
1 Thank G Marcus d
1 review
Reviewed 3 days ago
NEW

Deux tickets cancellation and no money back from them. I call them several times and they don't seems to want to reimburse me. Pay a little bit more for a better flight.

International Economy Montreal - Paris
Helpful?
Thank Claude M
LEVEL (airline), Manager at LEVEL (airline), responded to this review

Hello Claude. We apologies if you're still waiting for a refund from us. As we don't know what's happened, please call us so that it can be sorted out. Thank you

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International Economy Montreal - Paris

Boston, Massachusetts
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 5 days ago
NEW

The communication during boarding was very poor on both ends. The plane was new, so that was nice, but there were absolutely no amenities. We could not even get a glass of water without paying for it. That was a first. This was Iberia's partner (?) airline, Level, so maybe Iberia is better. When I made the reservation I had...

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International Economy Boston - Barcelona

Helpful?
2 Thank bethjwillis
LEVEL (airline), Manager at LEVEL (airline), responded to this review

Hi bethjwillis - thanks for taking time to leave a review. If you booked directly on our site, we advised what's included as part of your ticket, as we don't know where you bought your ticket, we're not able to advise you on this piece of feedback. With regards to water, you can help yourself to a glass of water...

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International Economy Boston - Barcelona

Hercules, California
Level 6 Contributor
128 reviews
26 helpful votes
Reviewed 5 days ago
NEW

Because we booked with American we were disappointed with the change. There was noone at the American counter to tell us where to check in. We had assigned seats on American but our Level seats were not together. We were supposed to have wi-fi and didn't. However, the premium economy seat were spacious. We have TV and movies and two...

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International Premium Economy Oakland - Barcelona

Helpful?
1 Thank di0nec
Level 3 Contributor
22 reviews
6 helpful votes
Reviewed 5 days ago
NEW
via mobile

After having had issues with the BA/Iberia/Vueling partnership, we were a little hesitant about booking with their latest partner Level. The plane was clean, comfortable, adequate legroom for me (I'm 6'5), the cabin crew were attentive and polite and the flight was smooth and incident free. As with most budget airlines now, food and drinks are available at an additional...

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Europe Economy London - Vienna

Helpful?
3 Thank Karl S
LEVEL (airline), Manager at LEVEL (airline), responded to this review

Thanks for the review and we hope to see you soon.

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Europe Economy London - Vienna

Tenafly, New Jersey
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 6 days ago
NEW

Not flown yet, but I am trying to purchase one checked luggage before the flight as advised to do so by the booking agency. This is a Level flight operating an Iberia aircraft. I have been given the run-around for 3 days now between Level, the booking agency, Iberia, etc. Bottom line, you will get as many different instructions as...

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International Economy Newark - Paris

Helpful?
Thank Stephen S
LEVEL (airline), Manager at LEVEL (airline), responded to this review

Hi Stephen. We think you're flying to/from Barcelona (if this isn't the case, please call us). We're experiencing a few technical issues which means that you won't be able to purchase this until online check in opens (24 hours before your flight departs). Once check-in is open and you click on the link, at the bottom of the page there...

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International Economy Newark - Paris

See travel tips for airlines
“DO NOT fly with Level. They are SCAMMERS”
GMarcusd, 20 Sep 2018 | Read review
“Don't take this company”
Y5565OOclaudem, 20 Sep 2018 | Read review
“Bring plenty of food and water and a pillow and a blanket and headphones...”
bethjwillis, 18 Sep 2018 | Read review
“get premium economy”
di0nec, 18 Sep 2018 | Read review
“Book your trip on a different airline. Avoid IAG airlines altogether (British Airways, Iberia, Level, etc.).”
406stephens, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About LEVEL (airline)
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN) and Paris Orly (ORY). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina and Los Angeles (LAX); Boston (BOS) and Oakland (OAK) San Francisco in the United States. It will also start flying between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). The airline’s fleet consists of two Airbus A330-200 aircraft, which will increase to five this summer. Each of which has 21 seats in its premium economy cabin and 293 seats in its economy cabin.

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