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LEVEL


1,091 reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,091 Reviews from our TripAdvisor Community

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1,091 reviews from our community

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Showing 329: English reviews
Bratislava, Slovakia
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 4 days ago
NEW

It is a budget airline. Check-in process was online and easy. The airplane was new and cabin also. The seats allowed good leg room. Fly was on time with out any delay.Overall, I had nice experience and may fly again with them. Just wanted to share with you all.

Date of travel: January 2019
Europe Economy Vienna - Palma de Mallorca
Helpful?
4 Thank rezaouni
Level 2 Contributor
2 reviews
4 helpful votes
Reviewed 4 days ago
NEW
via mobile

This was my first and last time flying with Level. Besides the fact that the only option of eating or drinking on board (yes, drinking water too, and it’s XXI century!) is preordering them beforehand, nobody informed me that the operating airline has changed along with the time of my departure. In addition, the only way to bring anything liquid-related...

Date of travel: January 2019
More 
International Economy Paris - Newark

Helpful?
2 Thank Escalade488
California
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 5 days ago
NEW

I bought one way ticket for a flight in Level Airlines from San Francisco to Barcelona for $360, the date of journey was close to Dec 25th. I bought the ticket sometime in late October. Tickets around Christmas time is very expensive, and this price sounded like a deal compared to other options. I bought the ticket from Level Airlines...

Date of travel: December 2018
More 
International Economy San Francisco - Barcelona

Helpful?
1 Thank K B
Jersey, United Kingdom
Level 2 Contributor
6 reviews
7 helpful votes
Reviewed 5 days ago
NEW
via mobile

My wife and I can only report that our recent LEVEL London Gatwick to Vienna, with subsequent return flights, were excellent in every respect. We knew that we would be travelling with a budget airline so it was simple enough to plan ahead and carry aboard an excellent lunch from Jamie Oliver's. On line check-in was available at zero extra...

Date of travel: January 2019
More 
Europe Economy London - Vienna

Helpful?
3 Thank jslegresley
2 reviews
Reviewed 5 days ago
NEW
via mobile

Typical low budget company. Even if we fly together with my husband they gave us a separate seats, which was absolutely unacceptable when there were so many single travelers and even free seats.

Date of travel: January 2019
Europe Economy London - Vienna
Helpful?
Thank Veneta T
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed 6 days ago
NEW

Level is another airline company in the budget options. You get the minimum possible and pay for all the extras. Overall is not a bad option, if you know that you are traveling on a budget. If you expect out of the park service then choose another airline. The check in process is odd, since they just show up 3...

Date of travel: December 2018
More 
International Economy Newark - Paris

Helpful?
1 Thank Alejandro U
Warsaw, Poland
Level 6 Contributor
122 reviews
57 helpful votes
Reviewed 6 days ago
NEW

My flight was canceled, as well as the one on the way to Martinique. So 2 cancelations within 2 weeks. Was trying to get the compensation from the airline but they refuse to conform the real cause of both cancelations. They gave me a paper with technical issue reason and then tried to get out with weather reasons. Very bad...

Date of travel: December 2018
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International Economy Fort-de-France - Paris

Helpful?
1 Thank Tomto147
Connecticut
1 review
3 helpful votes
Reviewed 1 week ago

DO NOT USE level airlines! I had go from NY to Paris for a family emergency. I find that flight throw Iberia website, without knowing the aircraft was from level. 1st I was not able to check in online. At my arrival to the airport we where no able to upgrade our site for more confortable ones, becomes of computer...

Date of travel: January 2019
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International Economy New York City - Paris

Helpful?
3 Thank elodyc2013
LEVEL, Manager at LEVEL, responded to this review

We're sorry you weren't advised by Iberia that you were travelling on Iberia - unfortunately 3rd party sites are not under our control so would ask you to contact them about this. Customers are able to help themselves to water which is located near the galleys in bottles of water. With regards to your return flight, we contacted everyone we...

Date of travel: January 2019
More 
International Economy New York City - Paris

Kent, United Kingdom
Level 6 Contributor
153 reviews
32 helpful votes
Reviewed 1 week ago

In spite of my priority boarding, the experience of transferring from boarding gate to aircraft was disappointing insofar as the bus arrived at the aircraft and I entered the aircraft from the rear. There was no direction that I should board the plane from the front steps. Consequently, I was travelling from the back of the aircraft to my allocated...

Date of travel: January 2019
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Europe Economy Vienna - London

Helpful?
Thank EarlRay60
LEVEL, Manager at LEVEL, responded to this review

Hello EarlRay60 - thanks for taking the time to leave your review and we're sorry to read about your experience. It would really help us if you could give us some more information so that we can pass this on to our teams. You can do this either via our website or send us a DM on Twitter. Thank you.

Date of travel: January 2019
More 
Europe Economy Vienna - London

Paris, France
Level 2 Contributor
8 reviews
6 helpful votes
Reviewed 1 week ago

The airplane new and very clean, The cabin crew yang and very professional , friendly and smiling. The food included with my ticket was very good. The seat very comfortable and plenty of leg room.

Date of travel: December 2018
International Premium Economy Paris - Fort-de-France
Helpful?
2 Thank Anilah11
LEVEL, Manager at LEVEL, responded to this review

Thank you for taking the time to leave your review. Hope to see you soon!

Date of travel: December 2018
More 
International Premium Economy Paris - Fort-de-France

See travel tips for airlines
“If your ticket doesn't include food, you can buy on board and it is not more expensive than at the airport.”
Anilah11, 13 Jan 2019 | Read review
“Pay extra for an isle seat, bring snacks, customer service sucks, get there early”
0smith, 11 Jan 2019 | Read review
“Don't anticipate a bad experience.”
MHeathSyr, 9 Jan 2019 | Read review
“Please select another airline. I wont be flying with LEVEL, nor IBERIA for that matter, in the near future.”
445damianm, 9 Jan 2019 | Read review
“Don't book a flight with them.”
DanyHoffman, 3 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About LEVEL
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN), Paris Orly (ORY) and Vienna (VIE). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina, Santiago de Chile (SCL), and New York (JFK); Boston (BOS) and San Francisco (SFO) in the United States. It also offers direct flights between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). From Vienna LEVEL flies to a number of other European cities.

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