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JETGO


103 reviews
Headquarters: 5A Grevillea Place, Brisbane Airport, Brisbane, Queensland 4008 Australia 1300328000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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103 Reviews from our TripAdvisor Community

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103 reviews from our community

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Showing 102: English reviews
2 reviews
Reviewed 28 May 2018

For the past 5 years until I retired I flew back and forth every couple of months between my home in Wagga Wagga and Brisbane , where the work was. I have found the fares and the single leg avoiding changeover in Sydney such that I no longer use the other 2 airlines flying out of Wagga. I had delays...

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Domestic Economy Brisbane - Wagga Wagga

Helpful?
Thank Peter M
Wodonga, Australia
Level 2 Contributor
8 reviews
Reviewed 27 May 2018

To be able to fly direct from Albury to Brisbane in 90 minutes was a dream. The flight was delayed slightly but overall the service was very good and the hosties were very attentive. Let’s all support this airline so we can get to QLD in half the time it takes to drive to Melbourne.

Domestic Economy Albury - Brisbane
Helpful?
Thank Jo-anne W
Wollongong, Australia
Level 5 Contributor
55 reviews
11 helpful votes
Reviewed 25 May 2018

Was so happy to hear I could leave from Albion Park to fly to Melbourne. It costs a almost $800 for the two of us return but I was willing to pay for the convenience. What a huge let down. The night before I was informed that my flight was cancelled and they were putting us on the later flight...

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Domestic Economy Wollongong - Melbourne

Helpful?
Thank mandy3336
Melbourne, Australia
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 24 May 2018

I had purchased return flights from Wollongong to Melbourne as a birthday present for my nephew. It was bad enough when Jetgo cancelled his outbound flight JG52 on April 16 2018 due to mechanical issues, but the experience was much, much worse on the return a week later. On the morning of April 23, 2018 all Melbourne airports were affected...

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Domestic Economy Melbourne - Wollongong

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1 Thank Stephen M
Albury, Australia
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 23 May 2018

Another delayed departure!! Just received notification 5 weeks ahead of our flight from Albury to Gold Coast that they have delayed the departure time by FIVE HOURS!! This airline is completely unreliable and should not be trusted to depart on time or get you to your destination on time! If you have a connecting flight, are attending an event or...

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Domestic Economy Albury - Coolangatta

Helpful?
2 Thank Peter H
Level 1 Contributor
4 reviews
Reviewed 22 May 2018

Friendly staff, efficient service leaving and arriving on time and even a hot or cold drink and snack on a short flight.

Domestic Economy Brisbane - Wagga Wagga
Helpful?
Thank Glenn N Chris T
Albury, Australia
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 22 May 2018

I have done this route several times since they opened the service. Awesome flight, fast, smooth and quiet with great customer service. The aircraft is quite small inside so duck your head and take soft bags that can squeeze into the fairly small lockers. A couple of problems. Firstly they have doubled their ticket price over the past year so...

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Domestic Economy Albury - Coolangatta

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1 Thank Peter H
Worrowing Heights, Australia
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 22 May 2018

This is the second time I booked a flight with Jetgo as it is to convenient to fly out of Wollongong when we live at the South Coast. The first time my return flight was cancelled and I had to return 2 days earlier/ This time they messaged me to say my return flight had been changed so I phoned...

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Domestic Economy Wollongong - Brisbane

Helpful?
1 Thank ruthpile
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 22 May 2018

Travelling form Melbourne to Dubbo, I was pleasantly surprised to find that there was a direct flight with Jetgo and I wasn't going to have to go through through Sydney adding an extra 3 hours to the trip. The check-in at Essendon airport was so easy - parking right outside the front doors, hardly anyone around and straight through to...

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Domestic Economy Melbourne - Dubbo

Helpful?
Thank Elisabeth T
Wollongong, Australia
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 22 May 2018

The new JetGo service from Brisbane to Wollongong didn't disappoint. Despite rumours of cancelled flights, this service was fast, efficient and avoided the rat-race of Sydney Airport. From the plane to the car was approximately 40 metres and 2 minutes. And free parking!

Domestic Economy Brisbane - Wollongong
Helpful?
Thank Nathan A
See travel tips for airlines
“Pay less, go to Sydney and get to your destination on time”
mandy3336, 24 May 2018 | Read review
“Better to fly with a more reliable airline who will actually honour the ticket that was purchased.”
StephenM537, 24 May 2018 | Read review
“They are completely unreliable - plan to get to your destination two days ahead of your required arrival time!!”
V6934UOpeterh, 23 May 2018 | Read review
“Arrive early for checkin at Brisbane as there is only one counter.”
635nathana, 21 May 2018 | Read review
“Basic airline walk to and from plane .. small plane -good staff and happy customers”
ReginaL136, 21 May 2018 | Read review
Show next 5 travel tips 5 of 10
About JETGO
Founded in 2011, JetGo (JG) is a regional Australian carrier that is headquartered at Brisbane Airport (BNE) in Queensland. It offers scheduled passenger and charter service to more than a dozen destinations in New South Wales and Victoria, including Melbourne’s Essendon Airport (MEB), Gold Coast Airport (OOL) and Wagga Wagga Airport (WGA). JetGo’s fleet consists of two Embraer ERJ 135LR and two Embraer ERJ 140LR planes.
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