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Air Do

86 reviews
Headquarters: Nishi 2-chome 9 kita 1-jo Chuo-ku,, Sapporo Hokkaido (81)-3-6741-1122 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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86 Reviews from our TripAdvisor Community

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86 reviews from our community

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All reviews Tokyo Chitose Asahikawa Ozora-cho Sapporo
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Showing 8: English reviews
Batangas City, Philippines
Level 6 Contributor
105 reviews
114 helpful votes
Reviewed 6 November 2018 via mobile

Japanese LCC with a decent English language website. Allowed me to book and pay for the flights from overseas while there was a seat sale. Managed to get good fares for return Tokyo to Sapporo flights. Their Skip service is really convenient allowing you to forego the usual check in procedures and instead proceed to check baggage and security screening...

Date of travel: November 2018
Domestic Economy Tokyo - Chitose

Thank RRGT
Tokyo, Japan
Level 5 Contributor
53 reviews
10 helpful votes
Reviewed 25 October 2018

Convenient, on-time flight from Haneda to Sapporo. Baggage check-in was a hassle, as the automated baggage machines proved flakey for a couple of us.

Date of travel: September 2018
Domestic Economy Tokyo - Chitose
Thank Jim T
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed 30 June 2018 via mobile

I took Air Do as a last minute flight because i missed my connecting flight from Narita to Sapporo and it has the last flight at 9pm tokyo time. Booking was easy. Reached Haneda and check in was easy. Airplane is the budget type but it was comfy. The flight crew were friendly and i appreciate it very much that...

Date of travel: June 2018
Domestic Economy Tokyo - Chitose

Thank Muhammad J
Basel, Switzerland
Level 5 Contributor
76 reviews
37 helpful votes
Reviewed 25 June 2018

The flight was on time and the luggage arrived as well. It was the first time for me where not only the self-check-in was standard procedure but also the luggage drop-off. I left from Tokyo Haneda where the luggage had to be checked-in and labelled by each passenger themselves. The security check and the final boarding pass check at the...

Date of travel: March 2018
Domestic Economy Sapporo - Tokyo

Thank Pinga123
Kolkata, India
Level 6 Contributor
543 reviews
329 helpful votes
Reviewed 24 March 2018 via mobile

Travelled on Air Do flight between Asahikawa and Tokyo. The flights in service are little old but we maintained. The booking and check in operations were easy and staff at counter were helpful. On flight services include welcome drinks and food can be purchased. No business class seating on Air Do.

Date of travel: March 2018
Domestic Economy Asahikawa - Tokyo
1 Thank Joy_Sinha
Ascot, United Kingdom
Level 6 Contributor
123 reviews
56 helpful votes
Reviewed 18 March 2018

Online booking, good. Check in, good Punctuality, good In flight; Seating, good Service, good Baggage reclaim, good

Date of travel: February 2018
Domestic Economy Ozora-cho - Tokyo
1 Thank bobbenlynne
Taguig City, Philippines
Level 6 Contributor
131 reviews
65 helpful votes
Reviewed 1 March 2018

Couldn't find a way to add baggage after purchasing the tickets. Checked in the night before our flight and found out that our flight's been cancelled and we will be transferred to ANA. It would've been fine but we never received any notification from the airline regarding the flight cancellation/change. We couldn't call the customer service either because it's already...

Date of travel: February 2018
Domestic Economy Chitose - Tokyo

1 Thank travelers_pass
Miami Beach, Florida
Level 5 Contributor
41 reviews
29 helpful votes
Reviewed 1 October 2017

Booked by our American friends, we had never heard of Air Do. It is a codeshare with ANA. Planes are newer, clean and the service was great. Japanese choice of foods, nice drinks, would definitely recommend and fly again.

Date of travel: September 2017
Domestic Economy Tokyo - Ozora-cho
1 Thank ThreeLegFred
See travel tips for airlines
“Sit in "redneck first-class" aka the emergency exits if you need extra leg room. ;)”
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About Air Do
Previously known as Hokkaido International Airlines, Air Do (HD) is a Japanese carrier founded in 1996. Operating from bases at Haneda Airport (HND) and New Chitose Airport (CTS), Air Do offers regional service to 14 domestic destinations, including Hiroshima Airport (HIJ), Kobe Airport (UKB), Memanbetsu Airport (MMB), Okayama Airport (OKJ) and Hakodate Airport (HKD). Its fleet consists of 14 aircraft: nine Boeing 737-700 planes and five Boeing 767 variants.
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