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Wings Air

89 Reviews
Headquarters: Soekarno-Hatta International Airport, Jakarta Indonesia Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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89 Reviews from our TripAdvisor Community

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89 reviews from our community

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Showing 45: English reviews
Bandung, Indonesia
Level 4 Contributor
33 reviews
6 helpful votes
Reviewed 1 week ago

The airconditioner was not working well, its quite hot inside the plane actually. Compare to the others flight (on my going home), i must tell this flight is a bad flight. No wonder my colleague never wants to use this flight (just for medan-nias route).

Domestic Economy Medan - Nias Island
Thank James A
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed 1 week ago via mobile

Though it’s a propeller and not a jet one, it’s not as frightening as I imagined. About three times round trip using this flight this year, only once I experience slight bumpy landing. The air conditioner switched off until we finished take off, so it’s quite hot in the beginning. Baggage capacity is enough for family of three on combined...

Asia Economy Malang - Denpasar

Thank arianiratridewi
Yogyakarta, Indonesia
Level 3 Contributor
17 reviews
Reviewed 1 week ago

I used this flight on September 2017. It was an ATR aircraft (several airports in East Indonesia can't accommodate bigger aircraft). Honestly, I underestimated this flight, because I had several not so nice experiences with Lion Air (Both Lion and WIngs are part of Lion Group). Actually, this flight is better than what I expected. It was so ontime, and...

Southeast Asia Economy Denpasar - Ende

Thank nurulpsi07
Riga Region, Latvia
Level 6 Contributor
247 reviews
33 helpful votes
Reviewed 2 weeks ago

Online departure. Staff were very nice. Got seating with our kids all together. Clean. Will fly again.

Europe Economy Berlin - Mykonos
Thank Stephen H
Surabaya, Indonesia
Level 5 Contributor
46 reviews
29 helpful votes
Reviewed 3 weeks ago

Flight was supposed to fly on 18 November 2017 at 09:35 and ended up flying at 11:35 to Halim Jakarta...... and the plane was ATR Turbo Prop and late to fly since the flight was also late to fly from originated city of Kota Malang in East Java..... Thanks a lot for the small snack bags and lateness flight.......since I...

Domestic Economy Bandung - Jakarta

Thank teflon3916690
Level 6 Contributor
588 reviews
177 helpful votes
Reviewed 24 October 2017

This airline is for me a doubtfull one. Let's put it this way. On the way back we opted for Garuda which a staggering US$ 8,- more expensive. The flight from Bali was delayed with a hour, no explanation. They did put a smile on my face when arriving in Lombok. The disembarkation music was Robbie Williams version of "I...

Southeast Asia Economy Denpasar - Lombok

Thank zimof1
Jakarta, Indonesia
Level 6 Contributor
91 reviews
17 helpful votes
Reviewed 24 October 2017 via mobile

I had a meeting in manado,so I was wondering if there's a direct flight from Ambon to Manado. I just wanted to avoid transfer to makassar because it will take longer hours. Luckily there's a wings air now using ATR plane to manado. I never took wings air before,but since it's the only direct flight at the time, I'll take...

Domestic Economy Ambon - Manado

1 Thank MikeAmbon
Adelaide, Australia
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 17 October 2017

If I could give them no stars I would. This is purely a warning to anyone and everyone not to fly with them. Our flight to Lombok was delayed 1.5 hours. No biggie. Our return flight was delayed 7.5 hours with no reasoning given and no one able to provide us with accurate information. Their on time record is a...

Asia Economy Lombok - Denpasar

1 Thank tedfarris
Jakarta, Indonesia
Level 5 Contributor
70 reviews
23 helpful votes
Reviewed 15 October 2017

Web checkin not possible. Call-center cannot check you in either. Call center useless. Last time staff at the airport useless. No snack provided, although required by law, if there is a certain delay. If you dont have to fly with them, dont fly. Worst airline ever, and I fly a lot.

Domestic Economy Makassar - Jakarta
Thank Juninho2
Seattle, Washington
Level 4 Contributor
19 reviews
7 helpful votes
Reviewed 8 October 2017

Wings is associated with Lion Air and there isn't very much information available on baggage allowance. I booked tickets from Yogyakarta to Surabaya with Wings Air and a connecting flight to Lombok through Lion Air. As long as you have a connecting flight with Lion (which allows 20 kg baggage allowance) you don't have to pay anything. Otherwise, if you...

Domestic Economy Yogyakarta - Surabaya

Thank AmandaDTravels
See travel tips for airlines
“Wing Air late departure....since it is a budget airlines.....please take a few hours planning ahead to meet with someone.....”
teflon3916690, 20 Nov 2017 | Read review
“Don't fly with them...”
tedfarris, 16 Oct 2017 | Read review
“Take another airline”
Juninho2, 14 Oct 2017 | Read review
“Check-in early and get in line fast when boarding is called.”
AmandaDTravels, 8 Oct 2017 | Read review
“Always make sure you have enough time for your next connecting flight, otherwise you are very likely to miss it.”
AirEsky, 25 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Wings Air
Wings Abadi Airlines, more commonly known as Wings Air (IW), is an Indonesian commuter airline that operates from a hub at Soekarno–Hatta International Airport (CGK). It was founded in 2003 and is a wholly owned subsidiary of Lion Air (JT). The airline flies to 75 destinations, and has a fleet of 51 aircraft. These include 31 ATR 72–600 aircraft and 20 ATR 72–500 planes.
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