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Thomas Cook Airlines Belgium [no longer operating]


155 Reviews
Headquarters: Brussels Airport Building 45 Ringlaan, Diegem 1831 Belgium +32 0 2 400 34 22 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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155 Reviews from our TripAdvisor Community

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155 reviews from our community

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Showing 19: English reviews
Braunschweig, Germany
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 4 December 2017

unfriendly staff, non existing service. The only recognizable interest was to sell very pricy drinks, food and tax free stuff. Flight started at 6 a.m., no breakfast for the passengers. Crew had breakfast for about 1 hour in the back rows, no service available at that time. I will avoid this airline in the future.

Europe Economy Hannover - Las Palmas de Gran Canaria
Helpful?
Thank FredMH
Temse, Belgium
Level 5 Contributor
77 reviews
37 helpful votes
Reviewed 4 December 2017

Excellent service with the electronic boarding pass. No more fuss over the seats. We booked a meal together with this flight which was acceptable. For flights of this distance I would like to remark that sometimes it can be necessary to provide in flight entertainment and not only the screens with the flight information.

Europe Economy Brussels - Las Palmas de Gran Canaria
Helpful?
Thank Bart S
Heerlen
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 4 December 2017

Flying with Thomas Cook Belgium is orderly and a pleasure. Brussels airport is not t busy, clean and new ansd is no problem to wait and eat a little bit waiting for your flight.

Europe Economy Brussels - Tenerife
Helpful?
Thank Marcel M
Meise, Belgium
Level 4 Contributor
28 reviews
7 helpful votes
Reviewed 4 December 2017

Time schedule plus or minus respected. Meal at +/- 15 €. Drinks +/- 4 €. Very attentive and friendly cabine crew. A good experience.

Europe Economy Brussels - Las Palmas de Gran Canaria
Helpful?
Thank Simonne L
Mechelen, Belgium
Level 6 Contributor
260 reviews
96 helpful votes
Reviewed 4 September 2017

In the reservation it was indicated to call 24-48 hours in advance, to verify departure time. But this service is terrible, waiting more then 20 minutes! On top of that the information given there was not completely correct. On the phone they said the departure time did not change, but when we arrived in the airport, it was indicated 30...

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Europe Economy Kos - Brussels

Helpful?
Thank Hans J
Wolvertem, Belgium
Level 5 Contributor
44 reviews
18 helpful votes
Reviewed 30 August 2017

Departure at 6 AM arrival at 8 AM. Very good flight, smoothly and comfortable. All this with professional and very friendly crewmembers. We arrived before the expected time. This is definitely worth repeating. Hope to see you soon Thomas Cook

Europe Economy Brussels - Menorca
Helpful?
Thank Ann V
Amsterdam
Level 5 Contributor
72 reviews
15 helpful votes
Reviewed 29 August 2017 via mobile

Well, if you pay almost 300€ for your ticket they could at least serve some water for free. It's a question of attitude not money. I had to repeat several times that I would like to order, the flight attendants didn't seem to notice me. The couple siting in front had to wait for their lasagna for almost an hour....

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Europe Economy Brussels - Rhodes

Helpful?
Thank Mirdza
Level 5 Contributor
41 reviews
6 helpful votes
Reviewed 29 August 2017

Since there had been a strike the day before we left our flight was delayed by almost 3 hours. Instead of leaving at 8.30 pm and landing at 1 am we left at around 11.30 pm and landed at 4 am which was really exhausting. We got no apology nor any explanation which I find strange since there was no...

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Europe Economy Funchal - Brussels

Helpful?
Thank Laure G
Ramsel, Belgium
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed 29 August 2017

Flew with Thomas Cook before and i knew what i could expect. Surprisingly this year the flight was operated by a Air Baltic 737-500. Crew was a mix of Thomas Cook and Air Baltic crew, with the Thomas Cook crew just a bit friendlier. The plane itself was decent, clean but outdated,with no IFE at all, so if you dind't...

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Europe Economy Brussels - Rhodes

Helpful?
Thank Marc-Sonia
Maldegem, Belgium
Level 3 Contributor
9 reviews
3 helpful votes
Reviewed 29 August 2017

Nice flight with friendly crew. Possibilty to have something warm to eat even if you didn't book it previously. Brussels Airport is very lightful, with many shops and restaurants. All went well for the luggage and the flight took off and landed on time. I am not tall, but I'm chubby, and I had plenty of room to sit.

Europe Economy Brussels - Lanzarote
Helpful?
Thank Chris_h_Vandoren
See travel tips for airlines
“avoid this airline”
FredMH, 4 Dec 2017 | Read review
“Use the electronic boarding pass and check in online.”
BartS19, 4 Dec 2017 | Read review
“We got back with latest flight at 24.45 so we had arranged Park , fly sleep at Van der Valk Brussels airport. Very Good!”
646marcelm, 4 Dec 2017 | Read review
“Keep your ID card always nearby. Put all your liquids (less than 100 ml each and not more than 1l) in an open and transparent bag.”
115annv, 30 Aug 2017 | Read review
“Thomas Cook improve their flights constantly.”
Chris_h_Vandoren, 29 Aug 2017 | Read review
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About Thomas Cook Airlines Belgium [no longer operating]
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