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flybmi (formerly bmi regional)


326 reviews
Headquarters: Pegasus Business Park, Herald Way East Midlands Airport, Castle Donington DE74 2TU England 011 44 330 333 7998 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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326 Reviews from our TripAdvisor Community

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326 reviews from our community

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Showing 221: English reviews
Bristol, United Kingdom
Level 4 Contributor
36 reviews
31 helpful votes
Reviewed 3 days ago
NEW

Flight was delayed by around 40 minutes on the outbound and was on time on the return. There isn't a terrible amount to say about the service except that the planes are old and small but are comfortable with all leather seats and the seat pitch is generous and therefore comfortable. A two hour flight gets you a beer and...

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Europe Economy Bristol - Munich

Helpful?
Thank MH995
Hampshire, United Kingdom
Level 4 Contributor
44 reviews
40 helpful votes
Reviewed 1 week ago

If I could give them negative stars I would. Admittedly it was our fault, but my husband left his iPad in the seat pocket of this very small aircraft and we were the last passengers off. We had not left it for more than 20 minutes before we alerted them to our loss and when they went back to check...

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Europe Economy Southampton - Munich

Helpful?
Thank Bubbles26
Munich, Germany
1 review
1 helpful vote
Reviewed 1 week ago

Very tricky experience. First your flight gets delayed or cancelled. Then you issue a complaint. After months of emails and letters, your claim gets finally accepted. They ask you for your payment details and then they disappear. You won't get paid and they will ignore any further communication. Can't believe Lufthansa is still cooperating with them!

Europe Economy Milan - Munich
Helpful?
1 Thank rovihuf
Devon, United Kingdom
2 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

The plane I was due to fly on drove off the runway. As a result the aircraft was not suitable to fly so our flight was cancelled. Also as a result the whole airport was closed whilst the runway was cleared. Flybmi refused compensation because the airport was closed. It was, but because their pilot left the runway!

Europe Economy Bristol - Frankfurt
Helpful?
3 Thank Robert M
Durham, United Kingdom
Level 2 Contributor
6 reviews
Reviewed 2 weeks ago

Karen your flight attendant on our recent flight both ways to Brussels was excellent. The service she gave my self and 6 friends made our trip special. Thank her very much

Europe Economy Newcastle upon Tyne - Brussels
Helpful?
Thank joanembleton
Southern Wales, United Kingdom
Level 6 Contributor
132 reviews
64 helpful votes
Reviewed 2 weeks ago

Easy and without the normal stress. Efficient staff, seats quite comfortable. Check in easy and fast.

Europe Economy Bristol - Paris
Helpful?
Thank elisabeth-nick
Stroud, United Kingdom
Level 6 Contributor
301 reviews
100 helpful votes
Reviewed 2 weeks ago

Flight was good though we had to juggle ont he way back to get seats together - they were looking to charge us for pre-booking our seats and I refused on principle as this is all getting out of hand.... On the upside we had a very nice glass of wine and a passable sandwich which we were not expecting....

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Europe Economy Olbia - Bristol

Helpful?
1 Thank TerryParad
exeter
Level 6 Contributor
158 reviews
30 helpful votes
Reviewed 2 weeks ago

Planes may be old but the standard of seating and service is good especially in the baggage allowance of 23 kilos plus carry on

Europe Economy Bristol - Munich
Helpful?
1 Thank johnpZ4299KQ
Level 1 Contributor
3 reviews
24 helpful votes
Reviewed 2 weeks ago via mobile

I am sat at the gate waiting for the Hamburg flight. No information has been given on the display boards, I only found the gate by chance. They have issued no information at all and when we asked (the man at the desk has now been asked about a dozen times) there is no comment! Poor service, terrible ground staff.

Europe Economy Bristol - Hamburg
Helpful?
1 Thank Anna-Lee J
Level 6 Contributor
92 reviews
38 helpful votes
Reviewed 2 weeks ago via mobile

Flight BM1826 On 28/09/18 was cancelled from FRA-BRS and we were informed by last minute email only ! and no alternative booking suggested or made by the airline leaving passengers stranded in Frankfurt airport. All next flights to BRS were fully booked and no hotel or compensation was offered. Finally Lufthansa personnel offered flight to London (2 hrs away by...

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Europe Economy Frankfurt - Bristol

Helpful?
1 Thank Nacho R
See travel tips for airlines
“Turn around to check your seat area to ensure that you've left nothing behind”
Bubbles26, 4 Oct 2018 | Read review
“Don't pay for seating choice - it's wrong - and do juggle with other passengers when aboard!!”
TerryParad, 30 Sep 2018 | Read review
“Book as early as possible, does not carry many passengers”
940stephent, 18 Sep 2018 | Read review
“If things go wrong don't expect good customer support.”
10juliat, 23 Aug 2018 | Read review
“Don't book with BMI”
lorenzaw2018, 9 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About flybmi (formerly bmi regional)
flybmi regional provides service to over 30 destinations in 10 European countries. Main base operations include Aberdeen, Birmingham, Bristol, East Midlands, and New Castle. The airline operates an all-jet fleet of Embraer E-135 and E-145 aircraft. flybmi was created in 2012 as a spinoff from the merger of British Midland and British Airways. It also operates codeshare flights for Brussel Airlines and Lufthansa.
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