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Pacific Coastal Airlines


78 reviews
Headquarters: 4440 Cowley Crescent Unit 204 Vancouver International Airport - South Terminal, Richmond, British Columbia V7B 1B8 Canada 1 800 663 2872 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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78 Reviews from our TripAdvisor Community

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78 reviews from our community

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Showing 77: English reviews
Golden, Canada
Level 6 Contributor
302 reviews
72 helpful votes
Reviewed yesterday
NEW

Even though this small plane was noisy, the staff on the ground and in the air were wonderful. Sit up front of course. Festival seating so beware. Loved flying into South Terminal at Vancouver - so much easier than the big one.

Domestic Economy Cranbrook - Vancouver
Helpful?
Thank Glen E
Athens, Georgia, United States
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed yesterday
NEW

I went to the ER 5 days before my flight and was advised not to fly. I called Pacific Coastal and they told me they would make a note and refund my fare. They DID NOT make a note and I was judged a "no show" and they refused to even give me a voucher. Don't believe the friendly voice...

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Domestic Economy Vancouver - Tofino

Helpful?
Thank Babs M
Sooke, Canada
Level 3 Contributor
21 reviews
7 helpful votes
Reviewed 3 days ago
NEW

Apparently the flights to and from Bella Coola can be pretty scary. The alternative of driving up and down "The Hill" is equally unnerving. We came in to Bella Coola rocking around in the wind and we left in cloud and the flight took nearly twice the expected time. Ice formed on the propellers and flew off and hit the...

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Domestic Economy Vancouver - Bella Coola

Helpful?
Thank Linmaf
Winnipeg, Canada
Level 6 Contributor
127 reviews
51 helpful votes
Reviewed 3 days ago
NEW

Flight was great but don't expect any on board services. Ground staff are helpful and we had to be bused to an alternative airport due to smoke from forest fires. Great view of the mountains and glacier flying from Vancouver to Bella Coola.

Domestic Economy Vancouver - Bella Coola
Helpful?
Thank Robert O
Minneapolis
Level 4 Contributor
36 reviews
22 helpful votes
Reviewed 4 days ago
NEW

PCA dumped us out of our reserved seats, claiming that an "equipment change" was necessary and stuck us on a flight that delayed us 4.5 hours. When I showed the PCA employees that their website was selling our seats on the earlier plane, they just shrugged, could have cared less. The employees who staffed the departure gate and the airplane...

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Domestic Economy Vancouver - Campbell River

Helpful?
Thank fbbennett
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 4 days ago
NEW

Friendly, helpful, professional ground and flight crew. Magnificent scenery . Minimal turbulence . Smooth landing

Domestic Economy Vancouver - Port Hardy
Helpful?
Thank Judy S
Pudsey, United Kingdom
Level 3 Contributor
21 reviews
1 helpful vote
Reviewed 4 days ago
NEW

From a small provincial airport, where the staff were just amazing... the weather conspired to delay the flight, but the lady running (everything!) the checking process couldn't have been nicer, or more friendly... she kept us well informed and in the end, although we were late setting off (due to delays at an earlier calling point) everything went smoothly. The...

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Domestic Economy Bella Bella - Vancouver

Helpful?
Thank Kirsty M
Minneapolis
Level 4 Contributor
36 reviews
22 helpful votes
Reviewed 1 week ago via mobile

Less than 48 hours before our trip, PCA bumped us to a later flight that added 4 hours to our travel, claimed they had to “downsize the aircraft” When I pointed out to them they were still selling seats on our original flight on their website they told me they have the right to change reservations. I then explained that...

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Domestic Economy Vancouver - Campbell River

Helpful?
Thank fbbennett
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 3 weeks ago

My friend and I have just completed a very disappointing trip with Pacific Coastal Airlines. We were going on a 4 day salmon fishing charter in Bella Bella in August 2018. The night prior to our departure, I received a call from Pacific Coastal and was advised that our early morning departure from Victoria to Vancouver was cancelled because of...

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Domestic Economy Victoria - Bella Bella

Helpful?
Thank Ray S
chicago
Level 5 Contributor
88 reviews
33 helpful votes
Reviewed 4 weeks ago

Was booked on 6 45 am flight out of Campbell River to Vancouver to catch our flight to Florida . Unknown to us Pacifici Coastal had delayed the flight out of Campbell River by 3 plus hours ..no one contacted us to tell us , their website showed the flight on time and when we called their call center to...

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Domestic Economy Campbell River - Vancouver

Helpful?
Thank DrTomG
See travel tips for airlines
“arrive early and sit yourself early at the front of the plane.”
237glene, 20 Sep 2018 | Read review
“Don't get sick before you go.”
BabsM701, 20 Sep 2018 | Read review
“Check in frequently as customer service leaves something to be desired.”
rdmo60, 18 Sep 2018 | Read review
“Fly a different airline. Other online reviews in the last few months confirm our experience is now common for PCA customers”
fbbennett, 17 Sep 2018 | Read review
“Great views of the coast.”
L3482XXjudys, 17 Sep 2018 | Read review
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