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Kulula
Headquarters: Cnr. 1 Marignane Drive and Atlas Road Bonaero Park, Kempton Park 1619, South Africa, Kempton Park South Africa 861
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3.51,201 reviews
Travellers' Choice 2017 Winner
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Headquarters: Cnr. 1 Marignane Drive and Atlas Road Bonaero Park, Kempton Park 1619, South Africa, Kempton Park South Africa 861
1201Reviews
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100Tips
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lolly667 wrote a review Jul 2022
Durban, South Africa2 contributions4 helpful votes
Durban - Johor Bahru
International
Economy
kulula are thieves and theives dont succeed. it is a disgrace like everything else in this country, no airline, shame. SA is even worse , they are a bigger disgrace.
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Date of travel: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tanya Prins wrote a review Jun 2022
1 contribution
Durban - Cape Town Central
Domestic
Economy
Don't fly with Kulula- they are thieves. They took my money THE DAY BEFORE they cancelled all their flights and now they won;t give me a refund. I've emailed them about 30 times with NO RESPONSE. I've had to book alternative flights whilst still being out of pocket for their suspended flights. DO NOT BOOK WITH KULULA.
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Date of travel: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tawanda Charlton machererre wrote a review May 2022
2 contributions
Cape Town Central - Durban
Domestic
Economy
I received the worst service ever n the staff was very rude n arrogant,not willing to help at all the guy in charge with glass n dread locks n glass was very rude with his staff the ladies even spoke to me in xhosa yet l couldn't understand n l was talking to them in English n it was my wyf s birthday l chose khulula n l regret. Poor n bad services ever
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Date of travel: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vishal wrote a review May 2022
Western Cape, South Africa150 contributions39 helpful votes
Durban - Cape Town Central
Domestic
Economy
Booked return tickets from Durban to Cape Townfor 2 passengers, on 06 May 22. My cheque account got debitted twice for the same amount, on 11 May 22 and 12 May 22. Had I not picked this up myself,am not sure if kulula would have refunded this. I called the call center today on 13 May 22 and was told it will take 6 to 8 weeks to refund this money,once I furnished them with my bank statements,showing this double deduction. I sent an email to a Charity Tyala and not even a reply email,confirming receipt of my query and supporting documents. Very bad service to have to wait almost 2 months,for a no fault issue on my part.
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Date of travel: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brian V wrote a review May 2022
2 contributions
Johannesburg - Cape Town Central
Domestic
Economy
e got rebooked from our original flight at 12:10 from (Joburg --> Cape town) to a British Airways flight 7 hours later without any notice from the airline. Not even an email. We found out that we got rebooked to this other flight because our booking code did not work anymore when we tried to log in. Thereafter, I phoned kulula to figure out what happened to our booking a found out we got rebooked. however, I phone from the Netherlands to South Africa which resulted in giant phone bills. Noting they would do for us at the airport as well. In conclusion, worst service of any airline I have ever used.
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Date of travel: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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hard shell suitcase broken by British Airways and they won't honour claim
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Tanya Prins wrote a tip Jun 2022
"Don't fly with Kulula"
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Brian V wrote a tip May 2022
"Do not book"
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1Francois1 wrote a tip May 2022
"Please fly some one else."
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LaurenceD wrote a tip May 2022
"Book elsewhere"
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Brett W wrote a tip May 2022
"Just don't book with them"
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