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Viva Aerobus


1,865 reviews
Headquarters: Monterrey Intl Airport, Carretera Miguel Alem_n Km. 24 Apodaca, Nuevo Le�n, Mexico, Apodaca 66600 Mexico 011 81 82150150 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,865 Reviews from our TripAdvisor Community

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1,865 reviews from our community

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Showing 380: English reviews
1 review
Reviewed 2 days ago
NEW
via mobile

Worst airline on the planet!!! The tickets are cheaper but adter all the fees end up beeing more expensive!! The are horrible with the customer service!! I tried to check online but it wasn’t working the website and they closed the flight to get the bording pass 1 and 10 minutes before the flight!! Even if you are not checking...

Date of travel: December 2018
More 
Domestic Economy Tijuana - Guadalajara

Helpful?
Thank Bianca B
Melbourne, Australia
Level 5 Contributor
68 reviews
23 helpful votes
Reviewed 1 week ago via mobile

Flew to pvr on Viva. Changed my flight at short notice with a very small change fee. Everything as expected and delivered. Would happily fly again with them. The waiting area at mxc was odd. Could not find it while a gate was confirmed.

Date of travel: November 2018
Domestic Economy Mexico City - Puerto Vallarta
Helpful?
Thank Puntomoo
1 review
Reviewed 1 week ago

These people will take your tickets and make you purchase new ones and wait for another flight if hey feel like it. (In my case it was 12 hours for the next flight, (Two times going and coming). The prices on the internet are NOT the same prices at the counter where they can charge whatever they want to for...

Date of travel: November 2018
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Domestic Economy Tijuana - Guadalajara

Helpful?
Thank Jet575336
Brownsville, Texas
Level 1 Contributor
3 reviews
Reviewed 1 week ago

Excellent service..!! brand new airplanes ..!!! right on time..!!! Very economic and super low prices... My family and I love it...!!!

Date of travel: October 2018
Domestic Economy Reynosa - Cancun
Helpful?
Thank betortiz06
Santa Teresa, New Mexico
Level 4 Contributor
35 reviews
10 helpful votes
Reviewed 2 weeks ago

The airline is run like a bus!! There is NOTHING included. Seats are hard as rocks and there is NO LEGROOM!! You have to buy anything on the flight and they only take chipped credit cards. Our flight back broke after an hour in the air and we had to fly back to Cancun. Our less than 4 hour trip...

Date of travel: November 2018
More 
Domestic Economy Ciudad Juarez - Cancun

Helpful?
Thank DJF4x4
UK
Level 4 Contributor
27 reviews
6 helpful votes
Reviewed 2 weeks ago

I was on holiday in Mexico, when I was hit by "Montezuma's Revenge" on the morning that we were due to fly. We eventually made it to the airport, only to find that the check in had closed. Be warned, there is no ticket office in Merida or Veracruz, this is almost completely run on the web. I tried calling...

Date of travel: November 2018
More 
Domestic Economy Merida - Veracruz

Helpful?
Thank Sparky59UK
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

I love to leave reviews for the good and the bad just so people are aware of my experiences. This was by far the WORST flight experience I had with my family. We traveled from Los Angeles to Tijuana because the flights were overall way cheaper, since we booked last minute. Flight departure was from 7pm and arrival in GDL...

Date of travel: November 2018
More 
Domestic Economy Tijuana - Guadalajara

Helpful?
1 Thank OnAir273582
Malmo, Sweden
Level 1 Contributor
4 reviews
Reviewed 2 weeks ago via mobile

Bought tickets months in advance. Upgraded and payed for checked-in luggage, assisted check-in and a window seat. 20 days ahead of flight information came that the plane was delayed 9 hours. At the check-in queue I heard staff shouting "Monterrey" and something more. Not even the Spanish speaking majority seemed to have a clue what they said but everyone seemed...

Date of travel: November 2018
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Domestic Economy Leon - Monterrey

Helpful?
Thank H3721VHandreasg
Arizona
Level 5 Contributor
60 reviews
10 helpful votes
Reviewed 2 weeks ago

bare bones economy. staff is courteous professional.the one thing that bothered me was you had to buy everything water. cup of noodles $5.00. we flew viva light 10kg per person. i didn't read the details when i booked the flight.after reading reviews regarding overweight surcharges i was a little apprehensive. no problems there at check in. i'm 6' and 165lbs...

Date of travel: November 2018
More 
Mexico Economy Las Vegas - Mexico City

Helpful?
1 Thank dana s
San Diego, California
Level 2 Contributor
5 reviews
Reviewed 2 weeks ago via mobile

Limited information on 3.5h delay. Horrible experience. We got at the gate and we were just about to board, when a 30 minute delay was announced, FOR NO EXPLANATION!!! \(●_●)/ WILL NEVER FLY ON THIS AIRLINE AGAIN!!!

Date of travel: November 2018
Domestic Economy Mexico City - Tijuana
Helpful?
Thank hugos994
See travel tips for airlines
“Fly another airline!”
DJF4x4, 26 Nov 2018 | Read review
“NEVER fly with Viva Aerobus. Your flight will be delayed for hours without any reason or explanation.”
Odyssey476915, 19 Nov 2018 | Read review
“Row 1a-c is all about legroom”
Ringsy, 15 Nov 2018 | Read review
“Just keep in mind that more comfort may cost more. So check prices according to your preferences.”
Lizschiav, 7 Nov 2018 | Read review
“Be prepared for late departures and strange boarding and deplaning practices!”
mikegH8035GU, 7 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
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