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Viva Aerobus


1,677 reviews
Headquarters: Monterrey Intl Airport, Carretera Miguel Alem_n Km. 24 Apodaca, Nuevo Le�n, Mexico, Apodaca 66600 Mexico 011 81 82150150 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,677 Reviews from our TripAdvisor Community

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1,677 reviews from our community

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Showing 334: English reviews
Japan
Level 4 Contributor
37 reviews
16 helpful votes
Reviewed today
NEW

Viva Aerobus supposed to be an LCC carrier, so I dont expect snacks and maybe some limitations in baggage, thats alright, but is not cheap and in my flight, we had to change planes when we were already on board. We should depart around 17:30 but we depart around 19:00 and finally we arrive at hour hotel around 23:00... Talking...

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Domestic Economy Guadalajara - Tuxtla Gutierrez

Helpful?
Thank Carlos C
1 review
Reviewed yesterday
NEW
via mobile

This is definitely the worst airline I ever flew with. Two flights two delays, with no excuses, no explications. Lack of respect to us who bought the flight for those specific time and had to schedule to be on time at the airport. I would recommend to book with other airlines.

Domestic Economy Mexico City - Villahermosa
Helpful?
Thank Ricardo P
Monterrey N.L.
Level 4 Contributor
27 reviews
17 helpful votes
Reviewed 4 days ago
NEW

It is a low cost airline, but offer new airplanes, you can buy meals in flight, yor seat does not recline, but for 1:15 flight time it's perfect. I travel a lot with them and they are almos alwasy on-time.

Domestic Economy Guadalajara - Monterrey
Helpful?
Thank VicGon
Level 1 Contributor
4 reviews
Reviewed 4 days ago
NEW
via mobile

This is a low cost airline but seldom on time. You pay for extra luggage (only carry on) is included if u buy the lowest fare. Three out of four of the flights have been delayed. Book three months in advance and get the lowest fare possible, cheaper than taking a bus. The food for sale on board is average.

Domestic Economy Puerto Vallarta - Mexico City
Helpful?
Thank Denia M
Laredo Texas
Level 4 Contributor
25 reviews
19 helpful votes
Reviewed 4 days ago
NEW
via mobile

Our desire to save money turned into a nightmare when the teenaged clerk wouldn't let us board our flight even though we got there 40 minutes early. Perhaps if they had realized that a horrific accident on the highway had everyone running 1 hour late maybe they could delay check in time by 10 minutes. Not this El Cheapo airline...

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Domestic Economy Monterrey - Puerto Vallarta

Helpful?
Thank panchofarias
2 reviews
Reviewed 4 days ago
NEW

Flights with this airline are cheap. They get frequently delayed, but you can wait while having a drink at the aiport. Fo the price I did not mind to wait another 45 min.

Domestic Economy Mexico City - Huatulco
Helpful?
Thank Jsagas25
Buffalo, New York
2 reviews
Reviewed 5 days ago
NEW

Probably one of the best flights i have ever been on. The staff was so nice, the pilot cracked some jokes and they were well on time. The entire flight was so smooth. Flying really freaks me out but I actually got a nice nap ON my fold out table. We arrived a touch early and the attendants gave us...

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Mexico Economy Buffalo - Cancun

Helpful?
Thank Angela G
Level 3 Contributor
14 reviews
Reviewed 5 days ago
NEW

The seats are to close and you have not enoguh space for your legs... The worst come when we went to pick up our luggage.. no information abpout the band... and more than half hour waiting and running from one to another band...

Domestic Economy Ciudad Juarez - Guadalajara
Helpful?
Thank Roberto S
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW

We have travelled with Viva since more than 10 year ago, and have seen their development, now are the leader on Low Cost Flights in Mexico, they have bought recently a bunch of new Airplanes, I think we flew in one of them was really new, you feel safe, Sure amenities cost, but basic baggage cost is good. Flight was...

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Domestic Economy Monterrey - Tuxtla Gutierrez

Helpful?
Thank Reynaldo S
Kingston, NY
Level 6 Contributor
368 reviews
139 helpful votes
Reviewed 5 days ago
NEW

This is a budget airline so you fly a la carte. Had an issue with them destroying one of our bags, a brand new Perry Ellis. We contacted customer service and they lived up to their responsibility and made good in replacing the bag. Never had such degree of commitment from a US legacy carrier. Congrats Viva Aerobus. Will fly...

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Domestic Economy Guadalajara - Cancun

Helpful?
Thank AJS-NY
See travel tips for airlines
“make sure your bag size requirements match up. Overhead space is small. You can put a bag under your seat, if you have 2 of them.”
angelagK5413QI, 17 Sep 2018 | Read review
“Buy VIP access it's worth every penny”
BillyMoon68, 17 Sep 2018 | Read review
“If you care about your luggage and contents DON'T use Viva Aerobus, customer service s TERRIBLE!!”
williamkoehler, 28 Aug 2018 | Read review
“Make sure you just check your bags at the check-in counter no matter what the agent tells you.”
tobye173, 25 Aug 2018 | Read review
“Economical airline with terrible leg room.”
216mariaelenam, 15 Aug 2018 | Read review
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