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LATAM Airlines


31,529 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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31,529 Reviews from our TripAdvisor Community

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31,529 reviews from our community

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Showing 3,463: English reviews
1 review
Reviewed today
NEW

Latam Airlines cost us over 4k additional flight charges due to the complete incompetence and disgusting customer service. We booked tickets directly with the airline. They wrote a name wrong. We called 5hrs prior to departure and no one was able to change the name. We kept getting hung up on and told that the department that can change it...

Date of travel: January 2019
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International Economy Montreal - Medellin

Helpful?
Thank smMontreal
Buenos Aires, Argentina
Level 5 Contributor
68 reviews
8 helpful votes
Reviewed today
NEW

Flights were excellent, both ways. Pilots very kind commenting about the weather and the route, which is very important. Flight attendants are very kind too. But airlines are getting a little bit restricted in terms of what they are reducing. You have to pay for luggage, for seats, for food and tickets are more expensive than before. This makes you...

Date of travel: January 2019
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Domestic Economy Buenos Aires - Puerto Iguazu

Helpful?
Thank GusK1404
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed today
NEW
via mobile

We booked with LATAM months in advance, gave them nationality and passport info, no problem. Before the flight, had to fill out the same info online again. No problem. Flew to GPS, (nothing included in cost, not even complimentary beverages). When we got ready to leave GPS, the informed me that my ticket was invalid because I was from the...

Date of travel: January 2019
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Domestic Economy Guayaquil - Galapagos Islands

Helpful?
Thank GomezFamilyMatriarch
Lewes, Delaware
Level 6 Contributor
220 reviews
101 helpful votes
Reviewed today
NEW

had a morning flight that was only slightly delayed. Flight was efficient, attendants professional. Had a return flight that evening that we were able to change to an earlier flight for a nominal charge. Everyone was very accommodating.

Date of travel: January 2019
Domestic Economy Buenos Aires - Puerto Iguazu
Helpful?
Thank chazcat99
Washington DC, District of Columbia
Level 5 Contributor
92 reviews
74 helpful votes
Reviewed today
NEW

In September 2018, I had to cancel a round-trip flight between SCL and IPC … leaving me with a non-refundable $1195 ticket. Attempting to rebook for a flight in March 2019 has been unbelievably painful. First agent couldn’t get my credit card to go through for the fare difference and change fee (which were overpriced by nearly $250) and told...

Date of travel: September 2018
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Domestic Economy Santiago - Easter Island

Helpful?
Thank 31kennethb
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

I would avoid this airline at all costs. This was a bit of a delay at Ezezia and they didn't even bother informing us. Which was concerning considering we had a short transit at Santiago. The legroom was not very good either, the flight was not spotless which you seem to wonder what on earth were the cleaners doing sleeping?...

Date of travel: January 2019
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International Economy Buenos Aires - Auckland

Helpful?
1 Thank zak h
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

Straightforward easy 2hr flight with friendly staff on departure and flight. Both our rucksacks on arrival at Salta were filthy and had been opened at some point with contents left hanging out. Disappointing :(

Date of travel: January 2019
Domestic Economy Puerto Iguazu - Salta
Helpful?
1 Thank Lisa S
Valkenburg, The Netherlands
Level 4 Contributor
38 reviews
6 helpful votes
Reviewed 2 days ago
NEW

DESASTER. canceled our fly LA 4035on 18-01 at 19.22 from medellin to bogota. so we miss the conection LH543 18-01 at 21.05 to frankfurt germany. never get a phone call or a email . on airport they tell us the solution : other fly to bogota on same evening and day after 19-01 from bogota to madrid with Iberia IB6586...

Date of travel: January 2019
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Domestic Economy Medellin - Bogota

Helpful?
1 Thank kisselat
Level 6 Contributor
532 reviews
128 helpful votes
Reviewed 3 days ago
NEW

this is the way flights should be. nice attentive attendants, pleasant, helpful. Nice newer 787. gluten free meal recognized & available on entry. movies leave some to be desired. but all in all a very good flight & experience.

Date of travel: January 2019
International Economy Santiago - New York City
Helpful?
Thank leo t
Level 4 Contributor
29 reviews
4 helpful votes
Reviewed 4 days ago
NEW
via mobile

During my 50-day trip in South America and the Antarctica, I have taken various flights with Latam. For most flights (in Premium Economy or economy), the experience was positive (despite minor delays or downgrading from premium economy to economy due to change of aircraft). However, I was very displeased by the ground staff of Latam Ecuador. I was travelling with...

Date of travel: January 2019
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South America Economy Guayaquil - Lima

Helpful?
1 Thank lllchanlll
See travel tips for airlines
“Don't do it.”
smMontreal, 23 Jan 2019 | Read review
“Try always to ask for front seats.”
GusK1404, 23 Jan 2019 | Read review
“take other if you can”
kisselat, 21 Jan 2019 | Read review
“late flight-sleep overnight”
713leot, 20 Jan 2019 | Read review
“Lock your luggage, all our bags with the exception of one were locked.”
OGBangkok, 16 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About LATAM Airlines
In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.

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