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LATAM Airlines

41,386 reviews
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360
Overview
3.541,386 reviews
Travellers' Choice 2018 Winner
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About LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360

Airline Summary

In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.
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41386Reviews
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100Tips
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Skeney57 wrote a review 20 May
Sydney, Australia23984 contributions2089 helpful votes
Lima - Puerto Maldonado
Domestic
At the end of the day all flights come down to safe arrival and good service? On our many LATAM flights we found if the crew were friendly & efficient, the result was pleasant. This was one where they did everything right and we got dropped off for our Amazon adventure in good shape!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lilit A wrote a review 20 May
4 contributions4 helpful votes
Lima - Cusco
Domestic
I read so many different reviews before taking this airline and was worried as to how it would go. It went perfectly well for all different flights we took during our stay. Also we flew to Medellin with them. Very timely check in, very organised. Staff available to answer questions. No issues with any of the bags or carry ons or anything else. Comfortable airplanes. Perfectly on time for all the flights we took and also saw on the board. Really recommended
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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H K wrote a review 20 May
1 contribution
Cusco - Iquitos
Domestic
Horrible horrible service. They keep changing flight details and their website kept changing my information including the baggage allowance I paid for. It stated I have checked in baggage and carry on (which you have to pay for BOTH of them) and at one point the website said I didn't have any. Really sketchy practices being done in the back end. We boarded the plane and waited for over an hour on the tarmac. Would not choose again if I had a choice.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michelle C wrote a review 20 May
3 contributions
Boston - Sao Paulo
International
We have been in line to check in for over an hour. There is only one clerk and he has only helped 1 person in this hour. Priemum class has to clerks and “ special needs” has 1 yrt no one is helping economy with a line out of the sirport! Ridiculous!!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ally D wrote a review 19 May
1 contribution
Lima - Los Angeles
International
Absolutely the worst customer service, apps, and over all ordering / checkin process. Do not recommend to anyone, avoid if possible.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LATAM A- 320-200 Discharges Load
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Airbus A321 Neo da Latam
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Line of people waiting for bag drop
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No clerk at all for economy
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Farewelling Rio DJ
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StephenCross wrote a tip 18 May
"Book in advance for best fares."
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John B wrote a tip 18 May
"Don’t use them. "
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Lala N wrote a tip 10 May
"Be prepared to maybe be fed or eat veggie option twice as they run out of food. "
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Lina L wrote a tip 7 May
"Don't rely on customer service to give you correct information "
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María Eugenia S wrote a tip 7 May
"DONT FLY WITH THIS AIRLINE "
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Round TripOne-wayMulti-city
Depart
Wed, 05/06
Return
Wed, 12/06
Travellers
1, Economy