We arrived the Hotel at 4am to be met by a non english speaking man who completed our registration form on a table outside near the pool. We later found out that this was because there are no public rooms at all. We were then shown to our room at the top of 3 sets of very steep steps. First impressions was very basic but adequate for our needs; until we discovered that we had been provided a double bed with single bed linen. Too tired to go back down the stairs we found a blanket in the wardrobe and turned in the for the night. We woke a few hours later at 9am to find no hot water for a shower and went down for breakfast to find nothing left and were not offered anything by the manageress. We were advised that the water would be hot by 10am as it was heated by solar power.
We returned to our room as advised to find the water still stone cold.
As we were now very hungry we decided to take the local bus to Turgutreis 8km away where we found a number of reasonable restaurants. After spending a very pleasant day at Turgutreis we returned to our hotel and asked the waiter for the menu as we had booked on a half board basis. We were shown the a la carte menu and advised that if we didnt want to pay extra for this we would only be offered meatballs.
At this point i asked to speak with the manager who was sitting in the room they described as the restaurant playing cards with her friends.
We were advised that she could not afford to provide hot water as the hotel was reliant on the solar system and would only turn the boiler on in the event the weather failed to supply the required hot water.
She went on to admit that she could not afford to provide meals for us and expected us to choose from the a la carte menu and pay extra for this.
We were horrified to be told that she would only provide hot water from 7pm and dinner from 8pm in an attempt to force guests to stay at the hotel in the evening and spend money.
From this point on our stay went from bad to worse:-
Eaten alive by mosquitoes in the restraurant.
Hotel ran out of beer and vodka, the only drinks offered.
Hot water rarely provided despite assurances
waiter constantly helped himself to guests cigarettes without permission.
Kitchen and food areas filthy
On our last night at the hotel we returned to our room to find the cleaners had at last changed our bed linen for suitable double bed linen and had provided an envelope on the bed marked 'TIPS PLEASE'
On departure we were presented with a bill for drinks that we had not ordered or received.
In summary we would not hesitate to say that Sunny Garden Nilufer is the worst Hotel we have ever stayed in any where in the world.
Our advise would be DO NOT STAY IN THIS TERRIBLE PLACE
- Sunny Garden Nilufer Akyarlar
- Hotel Sunny Garden Nilufer
