La Colina is more of a hostel and not a hotel--perfect for backpackers with their own gear. We had planned to stay for two nights but instead stayed for only one night. At check in, we were not greeted; instead a teenage girl said nothing at all and led us to our room, then handed us the key--not typical of Costa Rican hospitality. The room and bathroom were not clean and the bed linens had not been changed from the previous guest; when we pulled the sheets back, they were dirty and there was a cigarette lighter in the bed. When we left the room for a few minutes that evening, the door automatically locked when we closed it and we accidentally had left the one key in the room. There was no spare key and we were left waiting for an hour while another guest kindly climbed through a high, narrow window to get into the room and unlock the door. We were in no way expecting luxury, full service accommodations; just a clean, comfortable room for a few nights. We moved to the Fonda Vela less than five minutes away--much better. We were refused a refund for the 2nd night that we had prepaid even though we checked out shortly after noon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 August 2010
We are a family run hotel everyone helps out here, sometimes a teenager may greet you and check you in, they like to help, They help clean rooms and make beds too. Sometimes the pillow cases don't match,but they are cleaned with good intentions and love. If the guests did find a lighter on the bed, and remebering back that week. The city had broken the waterlines while grading the road, we were having unexpected early turrentail rain storms and power outages, the rooms was proably cleaned and made up by candle lite. We did have a group of college students the week before who lost 3 keys. When the guest locked the only key in the room, We did try every way we could to get in the room.Which we did. The guests had just come back from a late night out, did fully express his frustration verbally to the other guests about the key being locked in the room as well as raise his voice too the other guests about his cigar. I am very sorry, for not having a back up key at the time.The next day . I did receive a nice bottle of wine as a peace offering and a difficult night did end up bringing people closer. It was a rough week and we all apreciate water so much more now. Please read our other reviews, Prior too our recent water outage. Pura Vida
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