After travelling around the world I can honestly say I have never experienced such a bad treatment as the staff at Heliconia Hotel gave us. They were rude, arogant and treated us as if we were a problem instead of guests. I see that I am not the only one who had been badly treated so I hope that the hotel manager reads these comments.

There was one exception and that was the driver Christian. He was very friendly and helpful.

If you are going to Monteverde, please choose another hotel!

We were booked to stay here for 2 nights but fled after one night. The front desk staff were a rude shock - no smile - just very curt responses - they sure knew how to make us feel unwelcome! But their chilly reception was nothing compared to how miserably cold our room was - the bathroom was dirty with mold around the tub, there was no hot water, we tried to plug in our phone chargers and found dust covered outlets behind the beds - clearly the rooms were not very clean. The bathtub had clearly not been cleaned at all and we had to call urgent cleaning as none of us even felt like stepping into it. It was truly a disgusting place!
Monteverde itself is beautiful and has several wonderful restaurants. It is a real pity that our experience was overshadowed by this shabby excuse for a hotel - it does not deserve to be in business or to call itself a hotel.

This is in Monteverde, a few kilometers from the Monteverde reserve itself and thus a good spot. A few kilometers in the other direction are some fine restaurants (in Santa Elena, primarily). But the hotel itself was disappointment--basic rooms with no toiltries and a weak shower. (Beds were fine.) The breakfast (provided) was not up to what places in this price range usually provide although the coffee and toast were fine.
From the hype we had expected more of a natural setting, and the rooms were up a hill from the reception and restaurant--but there was nothing special about the hill. It mght as well have been a corridor.
Internet, available only in reception,was weak and/or intermittent. Computers were provided at least half weren't working. The hotel offered tours of the Monteverde Reserve, and to other nature sites, but we had a rental car and did much better driving there and getting our own guide. If we hadn't had a car it would have been nice to have the hotel transport, albeit pricey.
To summarize, there was nothing particularly wrong with the place but also nothing that would compel us to come back.

We stayed here for one night with 2 adults and 3 teenagers. We used the mastersuite, which was large, with 2 king size beds that could probably be occupied by 3 people. The building creaked quite a bit in the wind, but view is great.

When we arrived we were given a special "explanation" of the restaurant, which was basically a hard sell. We had lunch, but it was mediocre, and expensive. Ditto for breakfast.