I have just spent a week at this hotel in Turkey. It is nicely designed with wonderful gardens and the rooms are good if a little basic in decor. The food was abundant and there was plenty for vegetarians on the cold buffet but the hot buffet was disappointing. The sweets were the one part that gave a flavour of Turkey and were really good. The shiatsu massage (with Rekima) I had at the spa was very good.
However the training of the staff to deal with complaints could be improved. I travelled with a handicapped friend and she was upset when she was put on the third floor with no lift. The staff did not exactly bend over backwards to sort out this situation. In the end she did get a ground floor room with a shower but we were told there were only six of them in the hotel. Otherwise rooms came with a bath which one had to climb into to have a shower. The hotel is sited on a slope so there were lots of steps to access the public rooms which was not easy for my friend. She also found it difficult walking around after dark as the lighting level was quite low.
We had arrived with Turkish Lira and were quite surprised that noone wanted them. All they wanted was Euros. It was also odd that one could not buy a drink in the bar or restaurant with cash. For each drink one was given a chit, which had to be taken to reception at the end of the stay where one queued up to pay.
If this hotel wants to be considered 5 star perhaps they should put a bit more effort into staff training.
- Gypsophila Holliday Village Alanya
