The website is nice, and promotes a "warm and friendly welcome". This was not my experience. I didn't actually stay here, though I did get as far as booking for my son to stay. The story is....I had just completed my phone booking, for 1 night's stay (for my son) and paid in full by debit card. I then asked 2 genuine questions. Firstly a question about any cancellation policy - a genuine question from a seasoned business traveller. I heard that once I booked, that was it, there was no scope to cancel. I hesitated, then fully accepted this, realising I know little about booking B&Bs. I then asked a genuine question about fresh air flowing into a second floor attic room, a room which wasn't shown on the website, and so I couldn't see the room, to assess this. At this point, despite my having just confirmed my booking, it was suggested if my son "had a problem with needing lots of air, we look elsewhere". My son doesn't have a problem. I don't either. We simply both enjoy fresh air flowing into warm bedrooms, as many people do. I left the conversation feeling confused, sad, and disappointed. This was the B&B I had chosen. It was not a warm and friendly welcome.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 July 2011
Sorry for any misunderstanding, we were really trying to be helpful. Just to clarify there was never any payment processed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC