“Terrible experience. Not even 3 star Hotel :(”
Me and my wife stayed at Blu Hotel for three days on Half Board basis as a part of our 12 days trip around Sicily. Unfortunately this was the worst hotel experience of all during this holiday. We had stayed at 6 different hotels ranging from 3 star bed and breakfast to five star, and be warned this hotel is not even 3 star. There is nothing 5 star at all.
First of all the hotel itself is huge and not luxurious at all. The staff is not helpful at all and doesn’t speak English at all and most of them can’t even understand you. As soon as there is a problem they say they don’t understand and that is it. No help or solution the problem. The second night they switched off air conditioning off in all the rooms. When we phoned to the reception, explaining there is no fresh air in the room, we had been told that because it is not hot outside, the air conditioning is off they can’t switch it back on, and that we should open the windows instead. Not a five star service, telling customers when they should and when they shouldn’t feel hot or cold. By the way, if you open the window, there are mosquitos everywhere as the hotel is in the marina.
In the restaurant the staff are also very arrogant and don’t know what they are doing. We had trouble finding a set up table every morning and every evening. They don’t change table cloth and it was very hot all the time. The food was also terrible and not fresh. For the breakfast they had cold scramble eggs and cold bacon as a hot meal! I tried egg scramble once and it was disgusting – cold watery and no flavour. I didn’t touch the bacon, but the look of it was awful. They had only apples and kiwis as far as fruits, and no freshly squeezes juice either, just some cheap artificial juice drink. I had to pay extra for espresso even during breakfast. Dinner is no better either. Very limited buffet with one meat and one fish course. There were almost no fresh vegetables salads didn’t look fresh. Desert – if you like cream, fine, otherwise you are stuck. They had 4-5 cakes every day and they all were just pure cream, very-very sweet.
The room is good size, however the bathroom is so tiny. My wife and me are skinny, and we had difficulty using the loo , and kept hurting ourselves on the sink which was fitted almost above it. There is no wifi in the room and only one English channel on TV.
I could have mentioned more negatives, but I hope it is enough to convince you not to book this hotel. There are other great places to stay in Sicily, other than this overrated hotel.
Room Tip: Don't book this hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC