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Le Clos Saint Hilaire – reviews, photos

5 Avenue de Carcassonne, 11250 Saint-Hilaire, France
Hotel amenities
Le Clos Saint Hilaire
4.0 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    9
    8
    2
    1
    2
Date Rating
New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
36 helpful votes 36 helpful votes
“Beware - dishonest owners”
1 of 5 stars Reviewed 11 June 2008
2
people found this review helpful

Be careful when you are dealing with these people.
We were planning to stay in this hotel in coming September and reserved 3 rooms for 6 people. Before reservation I asked about their cancellation policy and was told that they charge deposit which is fully refunded if they told 15 days ahead of the stay. They requested deposit of $250 which is 20% of total stay which according to their email is fully refundable with 15 days advance notice before date of stay. They charged my card at once despite it was 5 months ahead of our stay. Then our plans were changed and I contacted them to cancel the reservation and asking to credit money back to my card. Suddenly they stopped to respond to emails (before they were very good - they were responded next day). I called them (had to call several times to catch the person who speaks English) and was promised that they will return my money. But it is already almost a month passed after that conversation, I sent email again - of course, no response and they still didn't return money.

  • Liked — Dishonest owners
  • Disliked — Dishonest owners
  • Stayed May 2008, travelled with friends
    • 1 of 5 stars Value
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Ask IreneNewJersey about Le Clos Saint Hilaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Senior Contributor
33 reviews 33 reviews
Reviews in 29 cities Reviews in 29 cities
71 helpful votes 71 helpful votes
“A Gem of a Small Hotel, with Wonderful Owners”
5 of 5 stars Reviewed 10 June 2007
3
people found this review helpful

This small hotel is located in a tiny village in the countryside about 20 minutes south of Carcassonne. The village also has a beautiful cloister, which can be visited.

The hotel is in a lovely old building, decorated with antique furniture in a quirky but beautiful style, and with modern art on the walls (part of a art exposition, I was told). The terrace out back is also welcoming and lovely, with potted plants and trees against the walls.

Our room, a triple on the top floor, was HUGE and wonderfully furnished. The bed (not just a cot) for our son was in a separate room (with a glass partition) from our double bed. The bed linens were very comfy! The bathroom and separate toilet were clean and attractive.

The best thing about this hotel are its hosts, a lovely couple. They were kind and welcoming from our arrival. Their kindness increased, however, when I became ill shortly before we were to eat dinner there (due to something I ate at lunch). They quickly whisked away my food, offered me pretty much anything (I tried plain noodles, but couldn't eat even that), then brought herbal tea up to me in our room. They were just as kind the next morning, when I felt better.

My son and husband, who did eat dinner there, said the food was delicious and well-prepared. (I wish I could have eaten it!)

  • Liked — The owners
  • Disliked — Nothing
  • Stayed May 2007, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lexma90 about Le Clos Saint Hilaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
“Très bon séjour en groupe.”
4 of 5 stars Reviewed 20 May 2012
Google Translation

  • Stayed May 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Marie A about Le Clos Saint Hilaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toulouse, France
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Accueil top - Hotel très sympa”
4 of 5 stars Reviewed 19 March 2012
Google Translation

  • Stayed March 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask wuet about Le Clos Saint Hilaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Epalinges
1 review
“Interrogation”
3 of 5 stars Reviewed 19 January 2012
Google Translation

Stayed December 2011, travelled with friends
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Ask Jules B about Le Clos Saint Hilaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
candice000, Gérant at Le Clos Saint Hilaire, responded to this review
23 January 2012
Monsieur,
Tripadvisor nous fait part de votre interrogation quant à la véracité des témoignages concernant notre établissement.
Au fil de votre consultation, vous aurez sans doute remarqué que le Clos Saint-Hilaire a récemment changé de propriétaires, et que la mise en ligne de photos signalant une relative vétusté ne nous concerne en rien.
N'y voyez aucune manipulation de notre part, les avis sont authentiques, rédigés par des touristes tout simplement heureux de partager leur enthousiasme, les fautes d'orthographe n'ont jamais été un critère de non sincérité, il serait navrant qu'il en soit autrement.
La gestion d'un établissement hôtelier requiert certaines qualités, dont l'accueil "chaleureux" sera le point d'encrage, duquel découlera la qualité du séjour.
Que vous dire sinon de venir constater par vous même.
Bien cordialement
L'équipe du Clos Saint-Hilaire
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Additional Information about Le Clos Saint Hilaire

5 Avenue de Carcassonne, 11250 Saint-Hilaire, France
Price range (per night):* INR6,281 - 8,448

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