Compared to all of the Austrian hotels we had previously stayed in, the Hotel Xander was very disappointing. Before we were given the room type that we had booked we were shown to two much smaller rooms and had to argue the fact that that these were not the `Panarama` type room we had payed for. Could they really not know the room types in their own hotel? The three rooms that we experienced were of the same standard, which was shabby and badly in need of refurbishment as was most of the hotel. The seating was showing marks and stains and indeed some had worn to the point of having holes in the fabric. The layout of the hotel did not help during meal times which were at times chaotic.
We had booked this hotel with Inghams whose representative did not see a reason for complaint and was only interested in selling their excusions.
We left early!
