We booked Mykonos Grand though the hotel's website in April 2011. Upon receiving confirmation we called the hotel to ensure us that our room would be non smoking. They confirmed us on the phone that our room would be NON SMOKING and airy. In August we checked in and they showed us our room which was a simply double room with the view to the sea and with a small wooden balcony NOT like the one shown in the website. When we asked the front office manager why there is so much difference between the website and our room he replied that we didn't request a room in the renovated section!!!!!
After that we went out to the balcony to enjoy the sunset and my wife had a shock!!! There was an ash tray under the table full of cigarette ends. She went into the room and she realized that even the curtains has a smell of cigarette. We asked to move us on another room and he told us that there is only a suite available nearly double priced. We refused to pay that money because it was their fault. My wife is allergic to cigarettes smell and as there was no other alternative we moved to the next door hotel Saint John's. When we get back home we discovered that Mykonos Grand has charged our credit card with the full amount of our booking even we didn't stay there.
- Mykonos Grand Resort
- Mykonos Grand Hotel
- Mykonos Grand
- Grand Hotel Mykonos
