Our plane got in later than expected and we showed up at the hotel later than we expected. As it turns out, if you aren't there promptly before 9:00 PM, the doors are locked and the phones turned off. We tried calling so someone could let us in, no one picked up. Knocking on the doors didn't do anything (even though a light was on in the main floor). We couldn't find another hotel with vacancies and ended up sleeping in our car. Even though I didn't stay in the hotel, my credit card was charged as if I had, and I won't be seeing a refund. I'm amazed that a hotel that operates like this can be in business. Shameful. Don't stay here unless you know for certain you won't be even 5 minutes late. Even if you're sure you won't be, there are better hotels down the street for the same price.
Oh, and despite all of this, Neuschwanstein was incredible.
- Hotel Gasthof Zum Schwanen
