We were sent to this hotel by our airline (Ryanair Europe) when our flight was cancelled. The entrance hall was bright and clean looking. Don't be fooled however as this is just a cover for what's awaiting in your room. The first room we were given was in the basement. It looked clean but we noticed some discrete little critters crawling on the floor as we entered. One of them I had accidentally stepped on and it look liked a crunched cockroach, but as I never saw one live in my life before and given it's state, I couldn't be sure. I didn't take a chance as my 13 year old daughter was quite concerned about the insect and asked for a second room. The front deck clerck had no reaction when I suggested there were insects in the room and after I insisted to get another room on an upper floor, he realigned his reservations and gave us a room on the 3rd floor (which really is the level just above the ground level). After checking the room promptly as I turned the lights on and doing a visual inspection including in the bathroom (I wasn't brave enough however to open drawers or closet doors), we moved to inspect the beds. The first one was fine but when I opened the sheets of the secon one, a huge cockroach came "flying" out of there, crawling under the bed faster than anyother bug I saw before. I had seen cockroaches on tv and online before and therer no longer was an ydoubt in my mind that this is exactly what it was. My daughter was terrorized, crying and shaking with fear. We litterally ran to the front desk to complain about the presence of cockroaches int he room and again, the front desk clerk offered no reaction whatsoever, no denying or surprise, he simply answered that they were fully booked. A women in the waiting area came to talk to us an ackowledged what we had encountered, indicating she and her husband had been stuck there for 3 days. Well let me tell you we didn't stick around for 3 seconds after that. We grabbed the first taxi we saw and asked to be driven right back to the center of Roma. This was a very traumatizing experience to both my daughter and I and will shadow our beautiful memories of our stay in Roma. Shame on you One Park Hotel! I sincerely wish that the health department comes and shut you down.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC