Let me make one thing clear: this 'hotel' is most certainly not a four-star establishment; it is a dump in the middle of nowhere.
The Valencia Golf is miles from anywhere -- and certainly miles from Valencia city. It is also 3KM from the nearest village, so if you want to go for a drink or even fetch a newspaper, you need some form of transport. (If you call for a taxi it comes from Valencia, with a hefty fee already marked up on the meter.)
Upon arriving at the premises, it becomes immediately obvious that it is run-down, dirty, and unkempt. The car park is tatty, poorly asphalted, and overgrown, and the gardens are not well maintained. (Nor is the pool -- I found a poor dead frog in it.) Upon entering the reception area one's heart sinks -- the nostrils are assaulted by a smell of dirt and general countryside unkemptness. The lobby is disorganised, messy, dirty, and generally run-down. The staff who attended to me (2 males) had no idea of customer service, were hostile, and one of them stared at me in a way that I found entirely unacceptable.
I was given the key to my room and, upon entering it, discovered that the patio door did not lock. I telephoned reception and one of the staff came up. He was adamant that I could stay in the room -- even though I had no way of locking the large patio door. I insisted on being moved. (I would also add that the huge patio windows of almost all of the rooms look onto the car park. Who on earth designed the hotel so that the rooms give onto the car park, rather than onto the garden?)
The room to which I was moved was a replica of the one I had just left -- large and high-ceilinged with a tile floor. It was musty, tatty, and not very clean. It was also freezing cold, and I got so cold at night that I had to ask for an additional radiator to be brought. Walls are dirty and covered in scuffs, scrapes, and marks; the edges on the furniture are scraped and bashed; the light switches are not accessible as they are behind the (ludicrously high) bedside tables; the bathroom is spartan, unclean, and thoroughly unwelcoming (similar to bathrooms in monastery lodgings I stayed in when much younger). Only a couple of channels worked on the tiny, old-fashioned television. No other amenities were provided in the room, and no press was available from reception.
Public areas of the hotel were in the same state of decay and disrepair as the rooms: windows were filthy, walls were bashed, furniture was dusty and tired.
As I had no transport I decided to eat a snack for supper in the cafe-bar next to reception. Imagine my surprise when, upon checking out the following day, I was asked to pay 22 Euros for a salad, a tiny plate of croquettes, and a small glass of red house wine. I queried the price with the (female) receptionist, and she argued the toss. I told her that the prices she wanted to charge me were most definitely not those on the menu so, with very bad grace she stomped off to fetch the menu and, lo and behold, the prices on the computer system at reception were each several Euros higher than those in the menu.
I really do detest this kind of cheap rip-off mentality. I thought it had died a death in Spain decades ago.
If there is a nuclear holocaust and this is the only place left standing, then by all means go to stay there. Under any other circumstances, however, you should avoid it like the plage. Why stay at a filthy, freezing dump in the middle of nowhere when you can just as well stay at home?
