We stayed at this Hotel for 5 nights. The reviews I had read on this Hotel suugested it was wonderful and had flat screen TV's in every room - these are statements that are not true. The Hotel is very tired and run down - very much in need of a major refurbishment. The location of the Hotel is fine if you want a beach or poolside holiday as there is very little else within walking distance.
Our first complaint was when the housekeeper had been smoking in our room. The Hotel manager denied that this was possible, sent up another housekeeper to spray the room. A couple of days later admitted that the housekeeper had indeed smoked in the room but stated that she was new - no apology.
Had lunch at the pool bar - it took ages for the food to arrive and when it did it was cold and one hamburger was raw meat. When we complained the staff just shrugged and about 20 minutes later when we had finished what we could eat we were offered fresh chips - appalling. The girl in charge of the Pool Bar could not even count as this was evident when she always gave out the wrong change.
The evening before we checked out we politely asked if we could keep our room on for a couple of hours beyong the normal check out time of 12 noon. We were told bluntly that the Hotel needed the rooms as they were full the next day. This was despite the fact that housekeeping never got round to cleaning the rooms before 4.00pm each day. I found the hotel staff quite unfriendly and totally inflexible and indifferent.

I would not recommend this Hotel.

Do not go!! It is not à 4 star hotel. Staff is oké. Swimmingpool not clean. Rooms small and noisy cleaning oké. I do not know à reasen to stay in this hotel. If you can go somewear else

This hotel is in ideal location for day trips to Lisboa as well as the Atlantic Coast. It has a great view from the top floor breakfast restaurant and the staff was helpful and friendly...

BUT that´s where it stops!!! The 4 stars must have been rewarded 10 years ago and it´s been in need of a renovation for a long, long time. I don´t understand how a chain can allow this to happen...it drags them all down.

Here the negative points:

- stuffy rooms that smell of cigarette smoke
- carpet floors that need cleaning - badly that is
- loud and noisy highway next by
- the pool is old and unattractive
- Internet was slow and didn´t get to all the rooms
- restaurant and hallways smelled badly
- the hotel parking is a joke

Try to stay somewhere else!

First we paid extra for the Romance Package so that we could have a great view. Our view was the back parking lot of the hotel and a dumpster. When I asked why we werent upgraded, they said they would be happy to move us for 10 more Euros a night. That the extra money was to cover a bottle of something we never touched and chocolate Fondue which I couldnt eat because I have a lap band. The floors were filthy. The bed was a mattress and box spring on the floor. The place was old and incredibly noisy. There was only one redeaming luxury to the place, the dining room upstairs. The rest was not worth the time. We thought we would check out the Riviera Hotel right behind this one, thinking it would cost a great deal more and discovered it was $10 Euro less a night. We moved after our second night. Thank goodness. Dont stay here unless you like rude staff, and a nasty filthy hotel.