I wanted to see snow and hence booked kufri holiday resort. The resort and its rooms where exactly as shown in the web site. But the rooms were very poorly heated. The service was very slow taking 1 to 2 hours for a responce. We checked in at noon and got our room keys in the evening . The room was very cold as the roof of the room was made of fiber and the ice on it would freeze the room (unlike a concrete construct).Hot water is available only for 3 hours in the morning and 2 hours in the evening accoding to the chart hung in the room (like many hotels). But we got hot water only for 15 mts after we checked out in the noon the next day. Every complaint is covered by seperate dept (water problem by plumbing dept, heating by electrical and hence forth) and each used to take hours for a guy to come and take a look. Most of the problems were never corrected.We had 30 odd japanese guests for company which took all the resources leaving us stranded in hell. Noodles was delivered with large chuncks and lumbs of aginomoto. The restaurant was more like a large fridge with one heating device at one table leaving the remaining 8 exposed to cold.I was wondering why my order was taking time when I saw a eiderly lady from the next table dashing into the kitchen .I later saw her standing depressed with others families already in the kitchen.In total I found the fabric of hotel management completely torn on that day. You feels like a small drop in a big ocean.
