We paid a ton for what we thought was a four star hotel by American standards. Unfortunately, Quebec standards are extremely less. Though we paid for only the economy room, one would think that $200 a night, off-peak, on a weekend would be a decent room. Our room, overlooking a storage room with a massive air-conditioner sticking out, ancient television, flithy bed cover, and tiny bed, as well as old and falling apart bathroom, was equivalent to what a side of the road motel would qualify for in the U.S. Since we were on vacation, we tried our best to make the best of a bad situation. The area around the hotel is quite lovely, though the "lake" the hotel is on is neither private nor a lake. And, the equipment included with your room price are bikes with broken gears and canoes with spider webs. You can drive to either Magog or go climb a mountain near by, both lovely activities, but driving distance from this terrible "destination".
Oh, and did i mention the completely useless and rude staff? The front desk neither cares about the guests nor the impression they make. Fighting to talk to a manager or even get a name is a two hour process. And, the chances of your manager being on duty at all in the time you visit is slim.
This is a horrible hotel in a gorgeous region. i suggest booking something in one of the town instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 August 2011
Dear Mrs. EastCoastSoutherner ,
Because we care about the comments we are receiving from our guests, were taking the time to evaluate the review you have written about our hotel.
First of all, we dont understand why you have not reported your dissatisfaction earlier.
Concerning the different points of your dissatisfaction, we feel that it is important to specify certain things; The Manoir des Sables is a real four stars hotel, and the ratings in Canada are very close to those in the United States.
Furthermore, it is one of our top priorities to give a good service to our guests. Also, the different prices available are competitive and representative of North America.
Unfortunately, the fact that it is an anonymous review makes it impossible for us to check the room you stayed in and clarify certain details. But the rooms we are offering to our guests are first-rate, clean, and spacious, and include a minimum of a queen size bed with a clean bed cover, as you can see on our website.
The Manoir is located at the center of the golf course, and, of course, we can't compare the lake on the site to the size of the Memphrémagog Lake. But, according to the Cambridge Dictionary, a lake is a large area of water surrounded by land and not connected to the sea except by rivers or streams. The lake ''Écluse'' beside the hotel fits in this category. Also, all of the equipment available for our guests is not broken.
Considering the majority of the reviews we are receiving every day concerning the Manoir des Sables, our guests are satisfied and appreciate this hotel. We are very sorry you dont feel the same, but if you had let us know your dissatisfaction while you were with us, we would have been able to meet your expectations and even exceed them.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
