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Le Grand Hotel Cour Maison – reviews, photos

4.0 of 5
Route Mont Blanc n.28, 11010 Pre-Saint-Didier, Italy
Hotel amenities
Le Grand Hotel Cour Maison
4.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    14
    13
    3
    3
    1
Date Rating
Hong Kong, China
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“They moved other people into our apartment in the middle of our stay!!!”
1 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

So we flew in from Hong Kong to visit family nearby and ski. We arrived on the Saturday and on Monday our friend flew in from Argentina. We left the key at the hotel desk that night as she was arriving at midnight. We left her name and nationality, etc. (my husband is Iatlian so there is no language issue here). What a surprise for our 2 year old son the next morning to find not Auntie Laura but some random French couple!!!

Turns out our friend arrived and some French couple arrived just before her. They didn't check any details and gave them the key to our apartment and put my friend in a hotel room! When I went to complain (to the same man who took the key from us to begin with- older man at the hotel(. He matter of factly stated that "someone" (him!!!!) just wrote 1 person arriving at midnight so the night porter gave the key to the first person who arrived. They didn't check details, reservation name, nothing! No apology, nothing. They still billed us exactly the same as well. My good friend is a hotelier in Liguria so I know night porters are generally a disaster but how the management dealt with the issue afterwards was extraordinary.

Aside from this hizarre incident, overall the service is hit or miss. For example if you ask Giovanni in the restaurant to do lunch room service or dinner room service at 7:30 (the earliest they do- not great for 2 year olds), he saus no problem. If you call the front desk they will say they can't or that it's not available until 8:39/9. Simone at reception is very good so just try to ask for him. The shuttle service is great but stops at 8 so if you want to do après ski or have dinner in town it's €50 round trip for a taxi! The food is great (although expensive) and the restaurant service is very good- Giovanni is fantastic. The restaurant closed we were there and we had to eat in the basement of the residence which wasn't great.

We are going to stay at Couer des neiges next time as it is walking distance to town, much nicer, and can't possibly have worse management.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jwdwc about Le Grand Hotel Cour Maison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca Truchet, Responsabile relazioni con la clientela at Le Grand Hotel Cour Maison, responded to this review
22 February 2012
Dear Madam,
We are sorry to know that your stay at the Residence CourMaison was under your expectations and we apologise for the the mistaken room and your discomfort.
We are really sorry for not having met your expectations this time, but we hope to welcome you again in our Residence as we are sure that your stay will be up to the Grand Hotel & Residence CourMaison.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oxford
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Superb hotel with excellent food and service”
5 of 5 stars Reviewed 22 January 2012

This hotel is one ofn the best that I have stayed in, in over 30 years of skiing in Europe and Canada. The staff are so customer friendly with excellent service not to mention the wonderful food in the restaurant. The shuttle bus service from the hotel to and from the ski lifts and the centre of courmayer was punctual and on demand. The rooms are very clean, comfortable and most with good views over Mont Blanc and slopes. Treat yourselves and take a stay here you wont be dissapointed. Great spa facilities with a good size swimming pool, sauna, turkish baths etc.

Room Tip: Aim for rooms on the 4th floor--very quiet
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask skibeyond about Le Grand Hotel Cour Maison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“It could be less noisy...”
4 of 5 stars Reviewed 30 September 2011

The hotel is really beautiful with stunning views over the Mont Blanc. Its staff very gentle. However a bit noisy as it is located directely on the "strada statale". Honestly the only downside. One would expect quitness and silence, but unfortunately you have to deal with cars and trucks passing by, unless you close your windows, which I am sure is the case in winter time!

Room Tip: Rooms on the back side on the higher floors are quiter and have the nicest views.
See more room tips
  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pam188057 about Le Grand Hotel Cour Maison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peschiera Borromeo, Italy
1 review
“Comfortable residence and great restaurant and service”
4 of 5 stars Reviewed 30 July 2011

I was in the residence part of the hotel. Just few meter far from the main hotel location.

Service:
Positive feedback. Desk personnel very kind and ractive to any request

Room:
I was in a 3 room apartment. All rooms were quite big. Bathroom was big as well.
All clean and well furnished.

Restaurant:
Restaurant and service very good.

Venue:
Ambiance very nice. The resort is located in the beautiful wood with other typical houses.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alessandro_Savi about Le Grand Hotel Cour Maison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
36 reviews 36 reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
“Excellent location, superb food & great service”
5 of 5 stars Reviewed 12 February 2007
3
people found this review helpful

We stayed in Room 411 which is the double room advertised in the internet. Maybe because we stayed for 5 nights they gave us their best room. It is big with 2 balcony overlooking panamoric views of the mountain. It is a bit dark because it is chalet style but is very romantic. The bed is big and comfortable. Service is excellent, spa and foyer area very nice. My husband is Italian and he thinks the breakfast is great and dinner superb. It is worth having half board or at least some days. There are enough entertainment with a gym, big and nice swimming pool, game room and singer/pianoist in the evening so one shouldn´t be bored.

The other rooms are smaller and Room 412 (next room) although have one window and balcony, it seems to be looking at the same panamonic views.

The hotel location is excellent. There is also a shuttle service to take you to nearby place like Courmayeur town centre, Pre-Saint-Didier Terme (a famous wonderful newly reburishment thermae) and the ski stations. (They are all within 5 - 7 min drive). The staff speak good English which is sometimes rare in Italy.

The only drawback in the summer daytime is that the hotel is near the main road, so if you open the windows, it might be a bit noisy. (Fortunately, the trucks use the other road so you won´t be affected and the hotel itself is in a very quiet and beautiful location). However, in the winter with the double glazing windows, you can´t hear anything. The summer evenings are cool so you should not be affected by the noise. You can also check if they are airconditioned. Inside the hotel, it is very quiet.

We have a wonderful time there and I would highly recommended to anyone.

Stayed February 2007
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Additional Information about Le Grand Hotel Cour Maison

Route Mont Blanc n.28, 11010 Pre-Saint-Didier, Italy
Price range (per night):* INR7,605 - 19,404

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