Excellent All round. Rooms are clean and well maintained, food was excellent and there are 3 restaurants to chose from for dinner.
Service standard from all the staff was very good
Nice, quite, clean beach.
Thank you very much will be back soon.

Imraan and Shifana Nanji

We went to Kenya to renew our wedding vows, We can honestly say it turned out to be the best decision we could ever have made, From the moment we arrived at the Southern Palms Hotel we were made to feel welcome and special by the friendly and helpful staff who could not do enough for you. When it came to the day of the ceremony we were treated like royalty and our special day was made to feel that extra special and would reccommend to any one getting married or renewing their vows to go there. The food is excelllent with plenty of choice and if you want anything special they will do it with no problem.The rooms were clean with clean sheets each day. The pools were very good with plenty of space and plenty going on water aerobics water volley ball etc.The gardens were lovely and well maintained leading to a nice white sanded beach.

I did not aware that this would be my trip of the life time. I went to southern palms beach hotel Mombasa Oct-2011 for a one week holiday.

It was about 1 1/2 journey from the Mombasa Airport. Staff warmly welcomed us at the entrance. Their service is excellent. Hotel staff is very kind and they are always ready to assist you. I spent lot on tips. No doubt, everything on this hotel is 4 start except rooms. Rooms are little basic and need renovation to improve the quality. I have no complains about foods. Foods are excellent and had no stomach upsets. They have a rotation every week (Some days octopus also available). They got Italian, Lebanese and a main restaurant. For Italian and Lebanese restaurants you need to book in advance. Menu is available in advance at the entrance of main restaurant.

Beach is nice.. Before I go there I saw some negative reviews about beach boys that do not deserve. Especially regarding the safaris. I booked a two day safari with JT on the beach. (Please be aware that they are not the real JT safari that you see on the internet.) I saw many good reviews about JT safari, so I though its them were on the beach and I paid £50 advance too. Later I realized that they were not them. Real JT don't do on the beach. However following day they came to pick me on the agreed time and they took us on to a great safari on Tsavo East. In our van altogether 6 people. One polish couple, one German couple and a Estonian guy. Soon we became friends. On the first day we saw many animals (Ostridge, Lions, Elephants, Impalas, Gizzels, Ox, Giraffs and many more). We stayed on the VOI travel lodge. VOI was in a great location and the environment is very calm. You can see the animals near the fence. There is no much food collection though.

Following day we went on a 4 hour game and around 5:30 PM we reached our hotel back. It was an amazing trip. Kin was our driver and hi is very knowledgeable about his job.

After the wild safari I went a village trip. If you are planning to visit a school or village please bring some pens, pencils and toffees. I brought some flour packs and gave them to villages. They were very happy about it.

Day before I left Kenya I went to Ali Baba restaurant near by the beach. It was a full moon day and the scene at beach was amazing. I met the food and beverages manager at Southern Palms. He is a kind person and he has done lot of improvements to increase the food quality.

It was very sad to leave. I met very nice people (David, Bakari and Michael) at the hotel. Kenyan people are very friendly. Final day I boarded to the flight and said good buy to Kenya. I was an amazing trip.

We have been to Kenya 8 times now and chose this hotel on the repeat guests reviews. All I can say is these people cannot have been to any other hotels in Kenya, don't get me wrong the hotel itself is lovely and the pool and amenities are all there, one of the best we've been too but then they are in all other hotels, you will always generally receive good service from all the hotels but this one did not standout at all at first, in fact I'd say that there are a small group of very unhappy workers (3%) at this hotel who probably need to move on. It is such a shame as the managment are really trying hard but they are being let down, we did have an issue with the beach bar and on talking to some guests they had the same problem but did not voice their concerns, we thought we were speaking to a manager to resolve the cold food left sitting on the side waiting to be taken to guests but he was not the manger at all. We tried this bar for two days then decided to buy in from the local supermarket. In hindsight we should have checked that we were actually speaking to the manger because when he found out that we had a problem he took it fully onboard. Anyhow we then went back to the food bar to give it another go as he said things had improved it was exactly the same and the manger was there it to see this.
In all honesty this manager (Mahmoud Alam Eldin) and the guest relations manager pulled out all the stops to improve things for us and they suceeded. I don't think we are high maintenance we just want a quiet holiday to sit and relax take in a couple of safari's and then chill by the pool. This manager will listen to all you have to say and will NOT fob you off
I just wish I had spoken to him originally as it would have saved so much hassle so if your vegitarian or need any special foods then please ask.
Could not fault most staff especially Ali (Pool guy) Dominique and James (Bar) and Fredrick Muteti who was the cleaner by reception he always had a smile and never gave any hard luck stories also Dorcas our room attendant. We felt very safe, security all about and they were nice lads as well and always ready for a chat.
We never sat on the beach but we would go for a walk, beach boys did not bother us, just tell them to go away, you have to be firm but not rude and they will respect that you just want to walk on your own or with your partner......also we found the shop in the hotel to be cheaper than the beach boys even when bartering so check before you buy. My partner did witness a couple of near physical fights at 6 a.m. some mornings with people trying to place towels on beach beds (not pool beds), he though it was hilarious as it even came to pushing and shoving!

Overall we did really enjoy this holiday after a dodgy start and that was all down to Mahmoud and the Guest Relations manager. Would I stay here again YES I probably would and I never usually repeat . Lets hope these two managers stay at the hotel and get the full support of main managment.

One tip....we ordered a packed breakfast for 5 a.m. for our safari my partner went to check and they had the wrong time so they amemend this but when we went to collect at 5 a.m.they did not have it ready. Trish on eception was very arrogant, they did manage to get one for us but do make sure that they put it in the book correctly.

Kenya is so beautiful and the people are lovely and driendly so go and enjoy