THIS IS NOT A 5 STAR HOTEL, even not a far cry from it. Do not let you mislead ( as we were) by publicity and travel agents. Taking into account the good location and the sunshine it might get 3 stars. The 5 stars must come from another galaxy or be the sum of 2 stars in the morning and 3 in the afternoon. The hotel is entirely focused on turkish and russian tourists. Other nationalities are tolerated (not welcomed) by an unfriendly staff, mostly unable to communicate in any international laguage. The rooms are spacious and well equiped but could be better cleaned (crumbles on the floor carpet on arrival were still there when leaving after 8 days). The interior of the hotel is as cosy as a hotel in the former soviet countries . There is mostly no airco in the common locations (hall, lobby bar, etc). It is terribly hot. The swimming pool is nice and well kept. Animation is zero. The horror is the catering and its facilities. Has to be rated on camping level. Swimming and beach bar dirty, rusty and basic. Terras bar, well located but facilities not operational. Free drinks of international brands for turkish and russians (tips!!!), local brands for others. Restaurant seems canteen on a camping. Style of a milk bar in the 60's in a cheap shopping arcade. Tabels not dressed. Some obsolete placemat (dating from before WW 2) with dispenser for paper napkins (mostly empty), with traces of food of former generation of tourists, and plastic flowers on the table. Food is 100 % turkish with lots of salad (28 recipients) and cheese (20 recipients) with different herbs . Everything is flooded in liters of oil. The warm buffet and the cold buffet have almost the same temperature of the, mostly non-airco, room. No service unless for cleaning the table. Dishes are taken away ,even before you finished eating, by staff in T-shirt and slippers. Tables are cleaned, floor wiped and glashes shined with same towel ! At diner, some ladies are dressed as going to a cheap dancing contest, mainly attire however is short, slippers and sleeveless T-shirts for both sexes (it is really 5 star style !!!). Bottles of wodka on the table , as lemonade. There is only one sort of wine of undisclosed origin of which only the colour (red or white) refers to real wine. It is a horror. There is an enourmous quantity of food but without variation, only with liters of oil and not fresh. In the morning, a man , reluctandly, fries an egg on demand. He is located in a cabin similar to border control, inside the restaurant.
Unless your holiday aspirations do not reach beyond 3 stars, unless you do not mind to spend your holidays amongst the lower, mostly tattooed and alcohol swallowing, half of local civilisation, stay away from this hotel ! It is a shame towards all real 4 and 5 stars that such a hotel can get a 5 star rating.
This hotel has no spirit, no style and certainly no standing.

Positive: The hotel facilities are good, location is good, sea is awesome. We didn't swim at the pool after seeing the sea. The casino is ok I guess if you like to play. Animations at night are entertaining. You can spend a good holiday if these are what you are looking for.
Negative: The open buffets are below average. Of thousands of choices you can hardly pick one or two decent food to eat. The service quality is low. For instance, room service works too slow and sometimes it is almost impossible to reach them. During our stay they told us the ice machine was problematic so most of the time there was no ice in the bar. This means you don't get that cocktail or other drinks but choose beverages that would not need ice (beer for instance). I think they were doing it on purpose. They are trying to push you to choose more cheaper options. Another thing for example, there was only one ping pong table but on our third day they told us they ran out of ping pong balls, so you can't play. I mean it is a five star hotel, give the money and buy as many as you can! Not all but most of the personnel are not helpful. After animations at night, the stage is turned to a disco and that is really good, but the DJ stops at around midnight (00:00) and you don't have any other option to entertain yourself.
All in all, the hotel is average (6 out of 10), we have stayed in various hotels all around the world, and I can really say the only great thing was the sea. So I can't recommend it.

over the past three years we've stayed at the merrit & the mercure both are 5*all inclusive both are excellent & provide good value by a very short nose we prefered the latter it is also slighty less money.The service provided by "all year cyprus travel"is second to none

We returned from holiday yesterday from the Mercure.
This hotel is definately not a 5 star, I would say a 3 Star.

The actual hotel and the setting is absolutely stunning, and first impressions were that we would be booking again in September as we were mesmerised by the beautiful views.

The food initially was very nice, there was a huge choice of salads and typical Meze type dishes as well as a light option, which appeared to be boiled meat or fish and boiled vegetables. There was also a choice of 2 or 3 hot dishes, and always a vegetarian option.
The problem was, the menu changed very little for the entire 10 days we were there. Meat balls, were served in a plerethera of different styles. There was also chicken and fish, that was one day served grilled and the next day in a thick sauce or gravy. I am not a fussy eater, and tried everything, but quickly became bored with repetative menu. The main complaint from the English holiday makers was that they were not catered for. On the last day of the holiday there was Boiled Beef Tongue - you can imagine how that went down. To be fair, there is a fresh pasta option every day, but that too is repetative to have pasta everyday.

The staff at the hotel were extremely hard working and pleasant, but spoke very little English, and at times caused other holidaymakers to become very frustrated. The hotel was 80% German occupied and the staff appeared to be able to communicate in German.

Whilst we were there, 3 large weddings took place, and 3 seperate functions, although the music was loud, it was all turned off at 12.00am so it didn't interfere with anyone's sleep. NNot so th outside disco that is situated very near the hotel, that at weekends had a 5.00am licence, this did keep us awake on the Friday night in particular whem there was a Kareoke in full swing.

The main complaint that I have is that the only entertainment was the Ampitheatre where the Animation Team put on a show. This was really amaturish and relied heavily on audience participation. Not for everyone !.

The bar area was beautiful, squashy sofa's and lots of seating and a lovely, well stocked bar. There was no background music, and a beatiful grand piano never had it's cover removed. Such a shame as a pianist would have made a great difference,

Advertised are 2 al a carte restaurants, that again were never open, which would have enabled those disstatisfied with the food could have at least ordered something to their liking.

Itis such a shame, because as I have said at the beginning of this review, the hotel building, the guest rooms and the public area are all beautiful, it would take very little to make it 5 star but it would take a review of the food and more entertainment to bring it up to where it should and deserves to be.