To celebrate my youngest sisters 40th my older sister and I treated her to a day at the spa - booked 3 de-stress packages. On arrival instead of a friendly welcome we were informed that due to staff shortages only 2 of 3 treatments could be done. We explained that this did not suit us - and asked why we were not advised - apparently they did not have my number which was nonsense. We then waited 30 min before being told that a plan had been made. My sister and I had a double room -looked as if it had been prepared in a rush as bathroom filthy. Treatments that followed were mediocre -the mani and pedi were very poor - heals not filed, nail polish applied shoddily. The 4 hour de-stress treatment lasted less than 3 hours, we felt rushed throughout. I did not haggle over payment in front of my sister whose birthday we were celebrating as I did not want to further spoil her spa experience. I paid the full amount R1000 per package, I was not offered a discount, nor was any apologies offered for treatments cut short. Our booking was handled in a most unprofessional manner, and the treatments we received were not from trained the staff. In closing I don't recommend this spa.
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